ROL Cruise customer experience rating 4.6/5 


Based on 562 reviews

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Knowledgeable and helpful staff

08 Apr 2018

Overall, a very good experience with with good knowledgeable and helpful staff

Citi Break

Cruise Code: 1304064

Enjoy free on board + 3 cruises for the price of 2

Plus, Ocean Club members will save 5% off the advertised fares!

Fred. Olsen 2019 Closer to home & short voyages

FREE ON BOARD SPEND*

EARN EXCLUSIVE CRUISE MILES

FRED. OLSEN ENJOYMENT PROMISE*

5% DISCOUNT FOR OCEAN CLUB MEMBERS

Loader animation

Single from:

£649

Prices shown are per person based on 2 people sharing, except single traveller.

Earn up to 649 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Free on board spend available - amount varies depending on voyage and cabin grade booked
  • Book 3 curises for the price of 2!
  • Fred. Olsen Enjoyment Promoise (excludes sailings of 4 nights or less)
  • All meals throughout your cruise - from five course a la carte dining to informal buffets and late-night snacks
  • Self service tea & coffee facilities at selected venues.
  • All evening entertainment, including cabarets and dancing, with a different show each night
  • Captain’s drinks party and Gala Buffet
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • The currency on board is pound sterling, so you won’t be affected by any foreign exchange rate fluctuation
  • Exclusive offers you can't find anywhere else

  • 20 years of cruise expertise

  • ATOL protection for your peace of mind

  • Award-winning customer service

Feefo logo

Your Itinerary


Show itinerary as:

  • Braemar

    Your Ship


    Braemar

    Fred Olsen Cruise Lines

    Fred Olsen Cruise Lines
    View
  • Southampton

    Day 1

    Southampton

    22 Aug 2019

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide
  • Antwerp, Belgium

    Day 2-3

    Antwerp, Belgium

    23 Aug 2019 to 24 Aug 2019

    Lying on the banks of the Belgium’s river Scheldt, Antwerp is the country’s second largest city and endlessly charming.

    Destination guide
  • Amsterdam, Netherlands

    Day 4

    Amsterdam, Netherlands

    25 Aug 2019

    Although equally famous for its rebellious contemporary edginess, Amsterdam is a picturesque city with a fascinating history and rich artistic heritage.

    Destination guide
  • Day 5


    At Sea

    26 Aug 2019

  • Southampton

    Day 6

    Southampton

    27 Aug 2019

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide

The Ship


Braemar will capture your senses - with large windows, polished wood, shining brass fittings and decadent fabrics. A five-deck high atrium area and cascading decks at the stern give Braemar space and intimacy in perfect balance. Have a tasty lunch at the Palms Café and a delicious dinner at our grand Thistle and Grampian restaurants. Refresh at the Marquee poolside bar, or have a cosy drink in our Morning Light Pub. Spin to the music at the Neptune Lounge, and take afternoon tea at the Coral Club. Leave the world behind in our serene Atlantis Spa, and surround yourself with horizon, as you walk the promenade.

Braemar


Launched: January 2008 | Occupancy: 929 passengers

Tonnage: 24,344 tons | Length: 537 ft (163.68 m)

Star Rating

  • Crown Icon
  • Crown Icon
  • Crown Icon
  • Crown Icon

Cabins



Divider Crest Logo

* Terms and Conditions


Prices are per person based on two adults sharing, except single cabins, and may increase or be withdrawn at any time. Offers apply to new bookings only. On board spend is per room. Three for two offer isn’t combinable with any other offer and is valid for bookings made up to 31st May 2018 inclusive. All three holidays must be booked in one transaction with the same lead name; one holiday booking must be for an October to December 2018 departure, the second and third cruises can be for any departure year. The value of the lowest price cruise will be divided into three with one third of this value deducted from each of the three bookings. Free cruise value will be calculated after any applicable deal or promotion has been applied. The standard deposit or full payment will be due at the time of booking for each cruise, as dictated by departure date, fare type or duration. Further cruise line T&Cs apply. Enjoyment promise T&Cs apply. Cruise Miles T&Cs apply. For full ROL Cruise T&Cs, E&OE.

Fred. Olsen Enjoyment Promise: The enjoyment promise excludes sailings of 4 nights or less. The promise only applies to bookings made for departures more than 12 weeks ahead; The Enjoyment Promise only applies to passengers who have contracted with FOCL. To evoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of sailing. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs. Voyages of 28 nights or longer will require an interim deposit. A 15% deposit will need to be paid at the time of booking and then a remaining 15% will need to be paid at 180 days prior to sailing date.

Similar Cruises


from £399pp
Cabin type: Outside

Valentine's in Antwerp with Amsterdam

All meals throughout your cruise - from five course a la carte dining to informal buffets and late-night snacks, Self service tea & coffee facilities at selected venues., All evening entertainment,…

13 February 2019 | 4 Nights
Fred Olsen Cruise Lines : Boudicca

Itinerary
Dover, Antwerp, Belgium, Amsterdam, Netherlands, Dover ...Read More

Incredible savings
from £419pp
Cabin type: Inside

European Cities Break

FREE CABIN UPGRADES*, INCREDIBLE SAVINGS*

28 October 2018 | 5 Nights
Cruise & Maritime Voyages : Columbus

Itinerary
London Tilbury, Amsterdam, Netherlands, Hamburg, Germany, Antwerp, Belgium, London Tilbury ...Read More

Incredible savings
from £449pp
Cabin type: Inside

European Cities & Rivers

FREE CABIN UPGRADES*, INCREDIBLE SAVINGS*

22 October 2018 | 6 Nights
Cruise & Maritime Voyages : Magellan

Itinerary
Bristol, Rouen (Paris), France, Antwerp, Belgium, Amsterdam, Netherlands, London Tilbury ...Read More

Price preference

You are currently viewing preference is: Single pricing

Change to Per Person Continue with current preference