ROL Cruise customer experience rating 4.7/5 


Based on 2298 reviews

Good service

21 Sep 2018

Good comunication from the sales team keeping me up to date on my flight and times from Birmingham and booking me in to the airport Hotel

First booking

21 Sep 2018

My first booking with ROL. My call was answered quickly and in a friendly manner. However, when I asked about whether there would be choices for dinner on the ship booked for the expedition voyage (not my experience on previous voyages with Hurtigruten), I was told that there would be. I have since rung Hurtigruten who say that most dinners will be set menus, so they will need to be informed about any specific food needs by ROL. I have now informed ROL. I trust they will pass it on. It's best for staff to admit they don't know the answer to a question, but will find out, rather than misinform customers, no matter how well-intentioned. A payment receipt was sent immediately, but I was warned that it might take up to 14 days to received my booking confirmation documents, which is fair enough, but I've not experienced such delays with other companies. There was no mention of the size of the deposit required (30%) until I was asked for payment. It would have been useful to have this information in the brochure, as it is considerably bigger than I have been used to with other companies. Update 21 Sept: ROL rang me about the points made above - all sorted out now, and I do appreciate the fast response; it shows that they do value customers.

I was dealt with by a young lady, called emily, who quickly booked our holi

21 Sep 2018

The service was very good. I never give top marks as there is always room for improvement.

First experience of this company

21 Sep 2018

Very helpful when pre registering for 2020 cruise with P&O and they were successful in securing our cabin of choice on release date.

Great Service!

21 Sep 2018

Very helpful. Could answer every question I asked. Quick result.

booking

21 Sep 2018

Friendly and helpful if not available they rang back within 10 mins. Not pushy!

As efficient as always.

21 Sep 2018

I have used ROL many times and found the booking process as good as ever. Emily was able to handle my requests with a good knowledge and in a great manner.

Nothing too much trouble!

21 Sep 2018

Young lady was really helpful and knowledgeable about choice of cabin and prices. I am looking forward to my birthday cruise. Prices seem good too.

top marks.

21 Sep 2018

very friendly and efficient company ,we were given all the information we requested and got the cabin we booked,and we will be using them again.

Excellent

21 Sep 2018

Very professional and efficient.

Mystical Irrawaddy - Mandalay to Yangon

Cruise Code: 1307945

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 11,590 cruise miles

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Your ROL Cruise package


What's included

  • Scenic Freechoice – a choice of sightseeing activities throughout your journey
  • Scenic Enrich experiences – unforgettable and exclusive events
  • Scenic Sundowners – exclusive hosted cocktails in a stunning location (on selected sailings)
  • Fly from a selection of UK airports
  • All-inclusive luxury river cruising on board a 5 star Scenic Space-Ship
  • Butler service for all guests (excludes Russia)
  • Complimentary premium branded beverages all day, everyday (excludes Russia)
  • The freedom of e-bikes (excludes Asia, Russia and Portugal)
  • Expert local guides
  • All tipping and gratuities
  • Up to six dining options, from casual to fine dining
  • Exclusive Scenic Tailormade GPS for self-guided touring (excludes Asia, Russia and Portugal)
  • Authentic local entertainment
  • Cruise Directors to guide and assist
  • Complimentary wi-fi (excludes Asia)
  • Overseas transfers

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

Your Ship:

Scenic Aura - Scenic River Cruises


Day

Port

Date

Due Depart


Day 1

Port :

Depart UK

Date :

22 Oct 2018

Due - Departs :

22 Oct 2018


Day 3

Port :

Irrawaddy Cruise

Date :

24 Oct 2018

Due - Departs :

24 Oct 2018


Day 4

Port :

Mingun

Date :

25 Oct 2018

Due - Departs :

25 Oct 2018


Day 4

Port :

Amarapura

Date :

25 Oct 2018

Due - Departs :

25 Oct 2018


Day 5

Port :

Sagaing

Date :

26 Oct 2018

Due - Departs :

26 Oct 2018


Day 5

Port :

Ava

Date :

26 Oct 2018

Due - Departs :

26 Oct 2018


Day 6

Port :

Myinmu

Date :

27 Oct 2018

Due - Departs :

27 Oct 2018


Day 6

Port :

Monywa

Date :

27 Oct 2018

Due - Departs :

27 Oct 2018


Day 7

Port :

Yandabo

Date :

28 Oct 2018

Due - Departs :

28 Oct 2018


Day 7

Port :

Schwe Pyi Thar

Date :

28 Oct 2018

Due - Departs :

28 Oct 2018


Day 9

Port :

Salay

Date :

30 Oct 2018

Due - Departs :

30 Oct 2018


Day 10

Port :

Magwe

Date :

31 Oct 2018

Due - Departs :

31 Oct 2018


Day 11

Port :

Thayetmyo

Date :

01 Nov 2018

Due - Departs :

01 Nov 2018


Day 12

Port :

Prome

Date :

02 Nov 2018

Due - Departs :

02 Nov 2018


Day 13

Port :

Irrawaddy Cruise

Date :

03 Nov 2018

Due - Departs :

03 Nov 2018


Day 16

Port :

Arrive UK

Date :

06 Nov 2018

Due - Departs :

06 Nov 2018


The Ship


Scenic’s Irrawaddy River cruises take place aboard Scenic Aura, a 213-foot vessel that was launched in 2016 and can accommodate 44 passengers in 22 one-bedroom balcony suites, as well as 35 crew members. The Scenic Aura, which offers an almost 1:1 staff-to-guest ratio, is equipped with a sleek swimming pool, a steam sauna, and an open-air cinema, among other amenities. Quite simply, our 5-star ships in South East Asia are living works of art. Every innovative feature and perfectly designed suite on board our all balcony suite vessels has been carefully considered in the relentless pursuit of your enjoyment. From our wide selection of dining options right down to your pillow menu, you’ll enjoy the ultimate in all-inclusive luxury. Our brand new, custom-built 5-Star ships are the most spacious, luxurious and indulgent vessels on the Mekong and Irrawaddy rivers. With an almost 1:1 staff-to-guest ratio, the largest suites available on the waters on South East Asia, and an opulent collection of decadent amenities at your disposal, guests on board will enjoy the ultimate river cruise experience. Our journeys to South East Asia combine the best of all-inclusive river cruising. While on board our 5-star fleet almost everything you can think of is included, from unlimited complimentary drinks and diverse dining to near-daily sightseeing excursions, butler service and even a minibar that’s replenished daily. If you choose to extend your journey, you’ll stay in exceptional hotels where breakfast is included every day. With so much to see, you’ll continue to explore with your Freechoice and Enrich programs, while also enjoying the freedom to discover your destination independently.

Scenic Aura


Occupancy: 44 passengers

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


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