ROL Cruise customer experience rating 4.7/5 


Based on 2298 reviews

Good service

21 Sep 2018

Good comunication from the sales team keeping me up to date on my flight and times from Birmingham and booking me in to the airport Hotel

First booking

21 Sep 2018

My first booking with ROL. My call was answered quickly and in a friendly manner. However, when I asked about whether there would be choices for dinner on the ship booked for the expedition voyage (not my experience on previous voyages with Hurtigruten), I was told that there would be. I have since rung Hurtigruten who say that most dinners will be set menus, so they will need to be informed about any specific food needs by ROL. I have now informed ROL. I trust they will pass it on. It's best for staff to admit they don't know the answer to a question, but will find out, rather than misinform customers, no matter how well-intentioned. A payment receipt was sent immediately, but I was warned that it might take up to 14 days to received my booking confirmation documents, which is fair enough, but I've not experienced such delays with other companies. There was no mention of the size of the deposit required (30%) until I was asked for payment. It would have been useful to have this information in the brochure, as it is considerably bigger than I have been used to with other companies. Update 21 Sept: ROL rang me about the points made above - all sorted out now, and I do appreciate the fast response; it shows that they do value customers.

I was dealt with by a young lady, called emily, who quickly booked our holi

21 Sep 2018

The service was very good. I never give top marks as there is always room for improvement.

First experience of this company

21 Sep 2018

Very helpful when pre registering for 2020 cruise with P&O and they were successful in securing our cabin of choice on release date.

Great Service!

21 Sep 2018

Very helpful. Could answer every question I asked. Quick result.

booking

21 Sep 2018

Friendly and helpful if not available they rang back within 10 mins. Not pushy!

As efficient as always.

21 Sep 2018

I have used ROL many times and found the booking process as good as ever. Emily was able to handle my requests with a good knowledge and in a great manner.

Nothing too much trouble!

21 Sep 2018

Young lady was really helpful and knowledgeable about choice of cabin and prices. I am looking forward to my birthday cruise. Prices seem good too.

top marks.

21 Sep 2018

very friendly and efficient company ,we were given all the information we requested and got the cabin we booked,and we will be using them again.

Excellent

21 Sep 2018

Very professional and efficient.

Holiday Caribbean Odyssey

Cruise Code: 1346182

Receive up to $1,000 on board spend

Take advantage of this incredible offer with Seabourn! Enjoy free on board spend of up to $1,000 and FREE Wi-Fi

Set Sail with Seabourn

6 STAR ALL-INCLUSIVE ULTRA-LUXURY CRUISING*

EARN EXCLUSIVE CRUISE MILES

UP TO $1,000 ON BOARD SPEND*

FREE WIFI*

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 13,997 cruise miles

Learn More

Your ROL Cruise package


What's included

  • FREE on board spend of up to $1,000
  • Free Wi-Fi internet
  • 6★ luxury on board intimate ships
  • Spacious, all-suite accommodation with sweeping ocean views, many with verandas
  • Tipping is neither required nor expected
  • Complimentary fine wines, spirits, champagnes, ales and soft drinks throughout your voyage
  • Menus created by skilled chefs in a choice of exquisite dining venues, all of which are complimentary
  • Experience the wonderful Thomas Keller’s steakhouse restaurant
  • Personal greeting from your suite hostess with ice cold champagne and canapés
  • Impeccable personalised service tailored to each and every guest’s requirements
  • On board enrichments including lectures and cooking demonstrations
  • Complimentary room service and in-suite bar stocked with your personal favourites - without charge

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

Your Ship:

Seabourn Odyssey - Seabourn


Day

Port

Date

Due Depart


Day 2

Port :

Sopers Hole (Frenchmans Cay)

Date :

15 Dec 2019

Due - Departs :

15 Dec 2019


Day 4

Port :

Basseterre, St Kitts

Date :

17 Dec 2019

Due - Departs :

17 Dec 2019


Day 7

Port :

Mayreau, Grenadines

Date :

20 Dec 2019

Due - Departs :

20 Dec 2019


Day 9

Port :

Port Elizabeth, Grenadines

Date :

22 Dec 2019

Due - Departs :

22 Dec 2019


Day 10

Port :

Trois Ilets, Martinique

Date :

23 Dec 2019

Due - Departs :

23 Dec 2019


Day 12

Port :

At Sea

Date :

25 Dec 2019

Due - Departs :

25 Dec 2019


Day 13-14

Port :

Santo Domingo, Dominican Republic

Date :

26 Dec 2019

Due - Departs :

27 Dec 2019


Day 15

Port :

At Sea

Date :

28 Dec 2019

Due - Departs :

28 Dec 2019


Day 21

Port :

At Sea

Date :

03 Jan 2020

Due - Departs :

03 Jan 2020


The Ship


Seabourn Odyssey had her maiden voyage in 2009 and was hailed as a "game-changer for the ultra-luxury segment." Larger than the original Seabourn sisters she carries just 458 guests, boasting a variety of amenities on board and the highest ratio of space per guest in the cruise industry making this ultra-luxurious, elegant, spacious and inviting ship a comfortable yet stimulating ship to cruise on.

Seabourn Odyssey


Launched: June 2009 | Occupancy: 450 passengers

Tonnage: 32,000 tons | Length: 650 ft (198.12 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


On board spend is based on two sharing a suite and is tiered on suite grade and voyage booked, On board spend is non-refundable, non-transfeable and no cash value will be given. Free Wi-fi is up to 300 minutes per guest in Ocean View Suites or above. Guests booking a Penthouse Suite (PH) or above will receive unlimited internet access. Wi-fi service cannot be guaranteed. Offer ends 8.30pm 13th November 2018. Set sail benefits are based on two sharing for the 1st and 2nd guest in a suite and excludes the 3rd/4th guest. Offer is applicable for new bookings only and is not combinable with any other offer. No cash alternative will be given. Cruise Miles terms & conditions apply. 

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