ROL Cruise customer experience rating 4.7/5 


Based on 2298 reviews

Good service

21 Sep 2018

Good comunication from the sales team keeping me up to date on my flight and times from Birmingham and booking me in to the airport Hotel

First booking

21 Sep 2018

My first booking with ROL. My call was answered quickly and in a friendly manner. However, when I asked about whether there would be choices for dinner on the ship booked for the expedition voyage (not my experience on previous voyages with Hurtigruten), I was told that there would be. I have since rung Hurtigruten who say that most dinners will be set menus, so they will need to be informed about any specific food needs by ROL. I have now informed ROL. I trust they will pass it on. It's best for staff to admit they don't know the answer to a question, but will find out, rather than misinform customers, no matter how well-intentioned. A payment receipt was sent immediately, but I was warned that it might take up to 14 days to received my booking confirmation documents, which is fair enough, but I've not experienced such delays with other companies. There was no mention of the size of the deposit required (30%) until I was asked for payment. It would have been useful to have this information in the brochure, as it is considerably bigger than I have been used to with other companies. Update 21 Sept: ROL rang me about the points made above - all sorted out now, and I do appreciate the fast response; it shows that they do value customers.

I was dealt with by a young lady, called emily, who quickly booked our holi

21 Sep 2018

The service was very good. I never give top marks as there is always room for improvement.

First experience of this company

21 Sep 2018

Very helpful when pre registering for 2020 cruise with P&O and they were successful in securing our cabin of choice on release date.

Great Service!

21 Sep 2018

Very helpful. Could answer every question I asked. Quick result.

booking

21 Sep 2018

Friendly and helpful if not available they rang back within 10 mins. Not pushy!

As efficient as always.

21 Sep 2018

I have used ROL many times and found the booking process as good as ever. Emily was able to handle my requests with a good knowledge and in a great manner.

Nothing too much trouble!

21 Sep 2018

Young lady was really helpful and knowledgeable about choice of cabin and prices. I am looking forward to my birthday cruise. Prices seem good too.

top marks.

21 Sep 2018

very friendly and efficient company ,we were given all the information we requested and got the cabin we booked,and we will be using them again.

Excellent

21 Sep 2018

Very professional and efficient.

Fort Lauderdale to San Juan

Cruise Code: 1346302

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Earn up to 2,780 cruise miles

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Your ROL Cruise package


What's included

  • Beverages in Suite and throughout the ship, including Champagne, select wines & Spirits
  • Open-seating dining
  • Multiple restaurants with diverse cuisine
  • Spacious, ocean-view suites, up to 85% with private verandas
  • Butler service for all suites
  • All on board gratuities
  • Free unlimited WiFi throughout the ship
  • In-suite 24 hour dining
  • Complimentary transport into town in most ports
  • Refrigerator and bar setup, stocked with your choice of beverage
  • Bvlgari bath amenities
  • Pratesi fine bed linens and down duvet covers
  • Pillow menu
  • Plush Etro slippers and bathrobes
  • State-of-the-art flat-screen HD TVs
  • Interactive media library
  • On board entertainment and enrichment lectures
  • Laundry and dry cleaning service on selected suites
  • Superlative service, with a staff to guest ratio of nearly one-to-one
  • Multiple restaurants, diverse cuisine and open seating dining
  • Enrichment programmes and sophisticated entertainment

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • Silver Spirit

    Your Ship


    Silver Spirit

    Silversea

    Silversea
    View
  • Day 1


    Fort Lauderdale, Florida, USA

    28 Nov 2018

    For a unique introduction to the Venice of America, you may want to take one of the yellow and green water taxis.This convenient local transport makes numerous stops along the Intracoastal Waterway and the New River, bringing you within short distance of shopping, dining and local attractions.Another option to see Fort Lauderdale from the water is on one of several sightseeing boats. These delightful cruises can be booked from locations at the waterfront and the Riverwalk area. They meander through the main waterways and past magnificent mansions owned by wealthy local families and celebrities from around the country and abroad.

  • Day 2


    At Sea

    29 Nov 2018

  • Grand Turk, Turks & Caicos

    Day 3

    Grand Turk, Turks & Caicos

    30 Nov 2018

    The Turks and Caicos Islands (TCI) are blessed with everything you could want from a desert island getaway.

    Destination guide
  • San Juan, Puerto Rico

    Day 4-5

    San Juan, Puerto Rico

    01 Dec 2018 to 02 Dec 2018

    Puerto Rico has been voluntarily associated with the United States since Spain ceded it in 1898. In 1952, this island country became a self-governing Commonwealth of the United States. The capital, San Juan, is a teeming city of 500,000. Remnants of colonial architecture stand side by side with the most modern high-rises in this city of contrasts. The 7-square-block area that contains the historic zone of Old San Juan was once completely encircled by city walls and is still guarded by the impressive forts El Morro and San Cristobal, which loom over the harbour as reminders of the centuries of Spanish rule. The El Yunque Rain Forest, on the north-eastern side of the island, is just one of many distinctive geographical features found here. Mountain lakes, waterfalls, teak forests and La Parguera's Phosphorescent Bay offer the visitor a variety of diversions.

The Ship


Silver Spirit offers the distinctive luxuries and celebrated lifestyle Silversea guests adore, plus enticing enhancements including Stars Supper Club, an Asian-themed restaurant, an expansive 8,300-square-foot spa, a resort-style pool, four whirlpools, and the largest suites in the Silversea fleet — 95% with private verandas.

Silver Spirit


Launched: December 2009 | Occupancy: 608 passengers

Tonnage: 39,519 tons | Length: 691 ft (210.62 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


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