ROL Cruise customer experience rating 4.8/5 


Based on 4454 reviews

good personal and efficient service

22 Feb 2019

Quick efficient service Polite and informative members of staff.

I will use ROL cruise in the future, they seem to care.

22 Feb 2019

I would certainly recommend them for being a helpful and friendly service.

very informative customer service

21 Feb 2019

easy to use website, and very good customer service over telephone.

could not have been better.

21 Feb 2019

pulled out every manouever to supply the result I was looking for.

Great to deal with.

21 Feb 2019

Always available to answer queries A good understanding of Ship and Cruise details. Very polite manner.

Good experience so far

21 Feb 2019

Very attentive on the phone and answered all queries clearly and quickly

None stressful experience.

21 Feb 2019

Pleasant and helpful from beginning with real attempt to meet our requirements.

Better done through ROL!

21 Feb 2019

Quite simply I wanted to book a cruise and I phoned ROL and they deal with my request efficiently giving useful advice.

Excellent advice even though it was at 8pm at the end of a long, busy day.

21 Feb 2019

We found a cruise to the Hidden Baltic that we were interested in but as it was advertised for 2020 we did not want to book so far in advance. It hadn't occurred to us that there would be the same tour going at Easter this year, but that is exactly what the salesperson suggested she would check. It was available and in the cabin grade that we wanted.Excellent advise

Well done. It is apleasure doing business with you

21 Feb 2019

Jasmine was extremely helpful and efficient. She quickly sorted out my requirements and the associated costs. Thank you .

Best cruise company , in my opinion !

21 Feb 2019

I have used ROL cruise service every time for booking cruises. They are easy to communicate with and their staff are helpful, nothing is too much trouble.

Good Service

21 Feb 2019

Easy to book. Very informative. Very friendly

Prompt and effective service.

21 Feb 2019

Investigated our particular requirements, and obtained an acceptable solution in short time. Responded promptly to telephone calls.

No comunication from ROL said they would, very unhappy

21 Feb 2019

We have been promised 4 times that they would ring us back and still haven't. We have been customers for years and feel very let down

Good customer relations

21 Feb 2019

Dealt with the same person on several occasions who understood my requirements and assisted with my purchase.

Gerald did so well !!

21 Feb 2019

Rol always helpful

Fall Foliage Sojourn

Cruise Code: 1351666 / Voyage Code: OCY201022-08

Offer ends 28 Feb 2019

  • Duration: 8nts
  • Departs: 22 Oct 2020 Alternative sailing dates
  • Sails from: New York city, New york, USA
  • Flights and transfers: not inc
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Outside from:

£2,369pp

Balcony from:

£3,216pp

Suite from:

£5,139pp

Single from:

£5,770

Prices shown are per person based on 2 people sharing, except single traveller.

Earn up to 10,278 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Complimentary select fine wines, premium spirits, champagnes, dining in each speciality restaurant once per cruise
  • All gratuities for dining room and wait staff
  • 60 minutes complimentary Wi-Fi and internet per person, per day
  • Complimentary bottled water, custom coffees, soft drinks and juices
  • 24-hour room service
  • Twice-daily housekeeping with nightly turndown service
  • A menu of pillow options
  • Same-day laundry and dry cleaning on request
  • Meet and greet transfer options for cruise-only guests
  • Ambassador Hosts, well-travelled gentlemen on every voyage, to dance and socialise
  • In penthouse: 24-hour butler service
  • In penthouse: “Order in” from our specialty restaurants Silk Road and Prego
  • In penthouse: Afternoon tea service and nightly hors d’oeuvres
  • In penthouse: Optional in-suite massage from our Crystal Spa
  • In penthouse: Unpacking and repacking, garment pressing and shoe shine
  • In penthouse: Private car transfers for Crystal Penthouse guests
  • Brexit Protection Guarantee - we guarantee the price of your holiday will not increase, plus you are fully protected by ABTA & ATOL
  • Plus, book an Ocean View cabin or above by 8.30pm 28th February 2019 and receive a Champagne Gift Box with our compliments

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • Crystal Serenity

    Your Ship


    Crystal Serenity

    Crystal Cruises

    Crystal Cruises
    View
  • New York city, New york, USA

    Day 1

    New York city, New york, USA

    22 Oct 2020

    From the Statue of Liberty to Broadway theatres, you’re spoilt for choice for things to see and do in the Big Apple.

    Destination guide
  • Newport, Rhode Island, USA

    Day 2

    Newport, Rhode Island, USA

    23 Oct 2020

    Newport, Rhode Island, is a stylish, world-famous yachting center with a long tradition of elegance. For almost a century and a half, it was the home of the America's Cup yachting races. The colonial sections of Newport boast many authentic historic buildings, some dating back to the 1600s. However, most impressive of all, are the opulent mansions built at the turn of this century by industrial tycoons along Ocean Drive and Bellevue Avenue. Fashioned after the palaces of Europe their interiors boast lavish use of marble, alabaster, gilt, mosaics and stained glass complemented by magnificent furnishings and fine tapestries. You'll be spellbound listening to the legends and stories of families such as the Morgans, Astors, Fishers and Vanderbilts, all of whom had "cottages" here. Although Rhode Island is America's smallest state, it has a legacy of history and tradition that far outweighs it size.

  • Boston, Massachusetts, USA

    Day 3

    Boston, Massachusetts, USA

    24 Oct 2020

    One of the United States’ oldest cities, Boston has had a pivotal role in American history since it was founded and offers a fantastic array of things to see and do.

    Destination guide
  • Bar Harbor, Maine, USA

    Day 4

    Bar Harbor, Maine, USA

    25 Oct 2020

    Cradled off the craggy coast of Maine lies Mount Desert Island and the charming seaport town of Bar Harbor. Earlier last century, when it was the summer retreat of millionaires, it boasted magnificent estate homes, or "cottages," many of which were completely destroyed by the fire of 1947. However, some things never change. The priceless asset of the island's scenic beauty remains untouched by time. Vistas of emerald-green forests and rugged valleys from the superb vantage point of Mount Cadillac remain just as spectacular, and the rugged shoreline scenery is still as awe inspiring as it ever was.

  • Day 5


    Cruising the East Coast of USA

    26 Oct 2020

  • Day 6


    Prince Edward Island/Charlottetown

    27 Oct 2020

  • Day 7


    Gulf of St. Lawrence

    28 Oct 2020

  • Quebec city, Canada

    Day 8-9

    Quebec city, Canada

    29 Oct 2020 to 30 Oct 2020

    The cradle of French civilisation in the New World, Québec City is a living testimonial to the grace of Old Europe. With its steep cobbled streets, beautiful buildings and rich history, it won’t take you long to fall in love with this charming Canadian city.

    Destination guide

The Ship


At 68,870 tons with capacity for 1,070 guests and 655 international crew, Crystal Serenity is classified as a mid-sized ship. Crystal Serenity maintains one of the highest space-per-guest ratios at sea, offering an abundance of space. All guests enjoy ocean view accommodation, many with private verandahs. Crystal Serenity features a multitude of dining venues and public spaces, allowing guests to choose venues that suit them and enjoy Crystal’s truly all-inclusive fares.

Crystal Serenity


Launched: June 2003 | Occupancy: 1,070 passengers

Tonnage: 68,870 tons | Length: 820 ft (249.94 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


The Brexit Protection Guarantee ensures after booking your cruise holiday the price paid is final and you will be fully protected by ABTA & ATOL.

Book a 7 night cruise or more in an Ocean View cabin or above by 8.30pm Thursday 28th February 2019 and receive a Champagne with our compliments. Based on per booking, UK mainland addressed only.

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