ROL Cruise customer experience rating 4.7/5 


Based on 2298 reviews

Good service

21 Sep 2018

Good comunication from the sales team keeping me up to date on my flight and times from Birmingham and booking me in to the airport Hotel

First booking

21 Sep 2018

My first booking with ROL. My call was answered quickly and in a friendly manner. However, when I asked about whether there would be choices for dinner on the ship booked for the expedition voyage (not my experience on previous voyages with Hurtigruten), I was told that there would be. I have since rung Hurtigruten who say that most dinners will be set menus, so they will need to be informed about any specific food needs by ROL. I have now informed ROL. I trust they will pass it on. It's best for staff to admit they don't know the answer to a question, but will find out, rather than misinform customers, no matter how well-intentioned. A payment receipt was sent immediately, but I was warned that it might take up to 14 days to received my booking confirmation documents, which is fair enough, but I've not experienced such delays with other companies. There was no mention of the size of the deposit required (30%) until I was asked for payment. It would have been useful to have this information in the brochure, as it is considerably bigger than I have been used to with other companies. Update 21 Sept: ROL rang me about the points made above - all sorted out now, and I do appreciate the fast response; it shows that they do value customers.

I was dealt with by a young lady, called emily, who quickly booked our holi

21 Sep 2018

The service was very good. I never give top marks as there is always room for improvement.

First experience of this company

21 Sep 2018

Very helpful when pre registering for 2020 cruise with P&O and they were successful in securing our cabin of choice on release date.

Great Service!

21 Sep 2018

Very helpful. Could answer every question I asked. Quick result.

booking

21 Sep 2018

Friendly and helpful if not available they rang back within 10 mins. Not pushy!

As efficient as always.

21 Sep 2018

I have used ROL many times and found the booking process as good as ever. Emily was able to handle my requests with a good knowledge and in a great manner.

Nothing too much trouble!

21 Sep 2018

Young lady was really helpful and knowledgeable about choice of cabin and prices. I am looking forward to my birthday cruise. Prices seem good too.

top marks.

21 Sep 2018

very friendly and efficient company ,we were given all the information we requested and got the cabin we booked,and we will be using them again.

Excellent

21 Sep 2018

Very professional and efficient.

Venice To Dubrovnik

Cruise Code: 1352190

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Suite from:

£5,049pp

Single from:

£8,602

Prices shown are per person based on 2 people sharing, except single traveller.

Earn up to 10,098 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Complimentary select fine wines, premium spirits, champagnes, dining in each speciality restaurant once per cruise
  • All gratuities for dining room and wait staff
  • 60 minutes complimentary Wi-Fi and internet per person, per day
  • Complimentary bottled water, custom coffees, soft drinks and juices
  • 24-hour room service
  • Twice-daily housekeeping with nightly turndown service
  • A menu of pillow options
  • Same-day laundry and dry cleaning on request
  • Meet and greet transfer options for cruise-only guests
  • Ambassador Hosts, well-travelled gentlemen on every voyage, to dance and socialise
  • In penthouse: 24-hour butler service
  • In penthouse: “Order in” from our specialty restaurants Silk Road and Prego
  • In penthouse: Afternoon tea service and nightly hors d’oeuvres
  • In penthouse: Optional in-suite massage from our Crystal Spa
  • In penthouse: Unpacking and repacking, garment pressing and shoe shine
  • In penthouse: Private car transfers for Crystal Penthouse guests

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • Crystal Esprit

    Your Ship


    Crystal Esprit

    Crystal Cruises

    Crystal Cruises
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  • Venice, Italy

    Day 1

    Venice, Italy

    04 Oct 2020

    With a maze of canals threaded through the city and hints of history to be found on every corner, it’s easy to see why Venice is considered one of the most beautiful and charming destinations in the world.

    Destination guide
  • Rovinj, Croatia

    Day 2

    Rovinj, Croatia

    05 Oct 2020

  • Sibenik, Croatia

    Day 3

    Sibenik, Croatia

    06 Oct 2020

  • Day 4


    Trogir, Croatia

    07 Oct 2020

    In a region where the words "Baroque," "medieval" and "Renaissance" - not to mention "beautiful" and "charming" - describe virtually every sight, one might think it would be difficult to find any one town that is a standout. Yet Trogir, Croatia, may just be that place. Located on a small island between the Croatian mainland and the island of Ciovo, the city of Trogir has a history that reaches back to the 3rd century BC, when it was founded by the Greeks. Later influenced by the Romans and Venetians, Trogir is nothing short of an open-air museum, sprinkled liberally with churches, palaces, towers and fortifications. Its Romanesque-Gothic quarter is one of the best-preserved not only in the Adriatic, but in all of Central Europe. UNESCO has recognized Trogir as the special place that it is, designating the historic center as a World Heritage Site.

  • Day 5


    Vis, Croatia

    08 Oct 2020

  • Day 6


    Hvar, Croatia

    09 Oct 2020

  • Day 7


    Korcula, Croatia

    10 Oct 2020

  • Dubrovnik, Croatia

    Day 8

    Dubrovnik, Croatia

    11 Oct 2020

    Though it has only recently re-emerged as an independent nation, Croatia is by no means a new country. There were settlements along the Dalmatian Coast before recorded time. When Slavic people migrated here in the 6th century, they converted to Catholicism and adopted the local Latin alphabet. The region eventually became part of the powerful Kingdom of Croatia. Medieval Dubrovnik, formerly the Republic of Ragusa, was one of several walled cities established in the 7th century to guard the coastal approaches. Its fortification was completed in the 13th century and has remained relatively unchanged. The city walls are in excellent condition and today prevent invasion by automobiles. Within the walls, the lovely sleek lines of Venetian-style buildings complement a wealth of ancient stone architecture. Nearby islands feature beautiful beaches as well as intriguing ancient ruins.

    Destination guide

The Ship


An entirely new class of luxury yachting lifestyle has been introduced with the launch of the Crystal Esprit. Sleek and nimble, the boutique yacht features a shallow draft that allows it to visit secluded harbours, coves and islands that are simply not accessible to larger cruise ships. New itineraries, excursions and activities – all designed with the yacht’s size in mind – enable you to maximize your engagement with the destination in ways not previously possible aboard a ship. The Crystal Esprit features a variety of watersports equipment that can be used directly from the marina deck aft. Snorkel or swim in the inviting waters of the Adriatic or Seychelles; water ski and jet ski, or paddle a kayak in the early morning quiet. For the ultimate experience, embark on a two passenger underwater adventure on the submersible or a high-performance Wider 32 speed boat ride for the thrill seekers. Alternatively, The Esprit’s activity director will help you plan your day on the water or ashore, with a variety of excursions or suggestions for personal discovery.

Crystal Esprit


Launched: December 2015 | Occupancy: 62 passengers

Tonnage: 3,341 tons | Length: 931 ft (283.77 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


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