ROL Cruise customer experience rating 4.7/5 


Based on 2298 reviews

Good service

21 Sep 2018

Good comunication from the sales team keeping me up to date on my flight and times from Birmingham and booking me in to the airport Hotel

First booking

21 Sep 2018

My first booking with ROL. My call was answered quickly and in a friendly manner. However, when I asked about whether there would be choices for dinner on the ship booked for the expedition voyage (not my experience on previous voyages with Hurtigruten), I was told that there would be. I have since rung Hurtigruten who say that most dinners will be set menus, so they will need to be informed about any specific food needs by ROL. I have now informed ROL. I trust they will pass it on. It's best for staff to admit they don't know the answer to a question, but will find out, rather than misinform customers, no matter how well-intentioned. A payment receipt was sent immediately, but I was warned that it might take up to 14 days to received my booking confirmation documents, which is fair enough, but I've not experienced such delays with other companies. There was no mention of the size of the deposit required (30%) until I was asked for payment. It would have been useful to have this information in the brochure, as it is considerably bigger than I have been used to with other companies. Update 21 Sept: ROL rang me about the points made above - all sorted out now, and I do appreciate the fast response; it shows that they do value customers.

I was dealt with by a young lady, called emily, who quickly booked our holi

21 Sep 2018

The service was very good. I never give top marks as there is always room for improvement.

First experience of this company

21 Sep 2018

Very helpful when pre registering for 2020 cruise with P&O and they were successful in securing our cabin of choice on release date.

Great Service!

21 Sep 2018

Very helpful. Could answer every question I asked. Quick result.

booking

21 Sep 2018

Friendly and helpful if not available they rang back within 10 mins. Not pushy!

As efficient as always.

21 Sep 2018

I have used ROL many times and found the booking process as good as ever. Emily was able to handle my requests with a good knowledge and in a great manner.

Nothing too much trouble!

21 Sep 2018

Young lady was really helpful and knowledgeable about choice of cabin and prices. I am looking forward to my birthday cruise. Prices seem good too.

top marks.

21 Sep 2018

very friendly and efficient company ,we were given all the information we requested and got the cabin we booked,and we will be using them again.

Excellent

21 Sep 2018

Very professional and efficient.

Cuban Explorer Holiday

Cruise Code: 1375825

Loader animation
Loader animation

Retrieving live price information, please wait.

Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 7,597 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Spacious, elegantly appointed staterooms, many with private verandas
  • All meals throughout your cruise - five course fine dining, informal buffets and late-night snacks throughout the day and early evening
  • All evening entertainment, including Broadway-style shows and live music in many of the lounges
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • A choice of daily on board activities
  • Luggage porterage between your cabin and the drop-off/pick-up point
  • Luxurious Mariner's Dream™ beds and premium linens
  • Luxurious bathrobes and Elemis skincare and spa therapy products
  • 24 hour in-room dining

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

Feefo logo

Your Itinerary


Show itinerary as:

  • ms Veendam

    Your Ship


    ms Veendam

    Holland America Line

    Holland America Line
    View
  • Day 1


    Fort Lauderdale

    18 Dec 2019

    There is an abundance of things to see and do in the Ft. Lauderdale area: visit the newly redesigned Ft. Lauderdale Beach and cafes, stroll the historic Riverwalk, shop the luxurious stores on Las Olas Boulevard or adventure to the Everglades for an intriguing air boat excursion.

  • Half Moon Cay

    Day 2

    Half Moon Cay

    19 Dec 2019

    When was the last time you whiled away the day on a private Caribbean island? Here's your chance. The island is ours; the day is yours to sun, swim, and sail. Enjoy!

  • Grand Turk

    Day 3

    Grand Turk

    20 Dec 2019

    The Turks and Caicos Islands (TCI) are blessed with everything you could want from a desert island getaway.

    Destination guide
  • Day 4


    Amber Cove, Dominican

    21 Dec 2019

  • Day 5


    At Sea

    22 Dec 2019

  • George Town, Cayman Islands

    Day 6

    George Town, Cayman Islands

    23 Dec 2019

    Quiet, silky white beaches, excellent shopping and an array of water sports are all on offer throughout these popular Caribbean islands.

    Destination guide
  • Cienfuegos, Cuba

    Day 7

    Cienfuegos, Cuba

    24 Dec 2019

    A Caribbean island with a Latin American twist, Cuba is a riot of colour, music, heritage and culture.

    Destination guide
  • Day 8


    At Sea

    25 Dec 2019

  • Havana (La Habana), Cuba

    Day 9-10

    Havana (La Habana), Cuba

    26 Dec 2019 to 27 Dec 2019

    A Caribbean island with a Latin American twist, Cuba is a riot of colour, music, heritage and culture.

    Destination guide
  • Day 11


    Fort Lauderdale

    28 Dec 2019

    There is an abundance of things to see and do in the Ft. Lauderdale area: visit the newly redesigned Ft. Lauderdale Beach and cafes, stroll the historic Riverwalk, shop the luxurious stores on Las Olas Boulevard or adventure to the Everglades for an intriguing air boat excursion.

The Ship


Grandly proportioned and recently enhanced, Veendam combines 21st-century amenities and elegant spaces graced by a multi-million-dollar art and antiques collection. While on board, guests can learn video-editing tips at a Digital Workshop powered by Windows®. Hone their culinary skills at an America’s Test Kitchen cooking show or hands-on workshop. Work out in our state-of-the-art Fitness Center. Or explore fine dining at our specialty restaurants.

ms Veendam


Launched: January 1996 | Occupancy: 1,350 passengers

Tonnage: 57,092 tons | Length: 719 ft (219.15 m)

Star Rating

  • Crown Icon
  • Crown Icon
  • Crown Icon
  • Crown Icon
  • Crown Icon

Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


Divider Crest Logo

* Terms and Conditions


Similar Cruises


Free drinks package
from £1,469pp
Cabin type: Inside

Authentic Cuba

FREE DRINKS PACKAGE FOR ALL BOOKINGS*, REDEEM YOUR CRUISE MILES FOR EXCLUSIVE SAVINGS*, 5 STAR LUXURY CRUISING*, FREE SPECIALITY DINING

04 January 2019 | 10 Nights
Holland America Line : ms Veendam

Itinerary
Fort Lauderdale, Cozumel, Belize City, Mahogany Bay, Roatan, Cienfuegos, Cuba, Falmouth, Jamaica, Half Moon Cay, Fort Lauderdale ...Read More

Free drinks package
from £1,679pp
Cabin type: Inside

Authentic Cuba

FREE DRINKS PACKAGE FOR ALL BOOKINGS*, REDEEM YOUR CRUISE MILES FOR EXCLUSIVE SAVINGS*, 5 STAR LUXURY CRUISING*, FREE SPECIALITY DINING

25 January 2019 | 10 Nights
Holland America Line : ms Veendam

Itinerary
Fort Lauderdale, Cozumel, Belize City, Mahogany Bay, Roatan, Cienfuegos, Cuba, Falmouth, Jamaica, Half Moon Cay, Fort Lauderdale ...Read More

Free drinks package
from £1,268pp
Cabin type: Inside

Southern Caribbean Seafarer

FREE DRINKS PACKAGE FOR ALL BOOKINGS*, REDEEM YOUR CRUISE MILES FOR EXCLUSIVE SAVINGS*, 5 STAR LUXURY CRUISING*, FREE SPECIALITY DINING

17 March 2019 | 10 Nights
Holland America Line : ms Koningsdam

Itinerary
Fort Lauderdale, Half Moon Cay, Grand Turk, Amber Cove (Puerta Plata), Kralendijk, Willemstad, Oranjestad, Fort Lauderdale ...Read More

Price preference

You are currently viewing preference is: Single pricing

Change to Per Person Continue with current preference