ROL Cruise customer experience rating 4.7/5 


Based on 2384 reviews

Excrellent!. Highly recommended

26 Sep 2018

Informative, helpful, nothing was too much trouble. We have used ROL before and each holiday has lived up to our expectations. I cannot praise Gerald enough. So polite, efficient and helpful. He is a credit to the company.

Give an exceptional service, professional and always a good deal

25 Sep 2018

They always give us a great price and give excellent customer service. We have booked many cruises with ROL and the service they give is professional and customer friendly.

Planning ahead. We wanted a trip which would dispel the cold winter blues.

25 Sep 2018

The young lady who came on the phone was brilliant. Not only helpful but gave us information which helped us to make our decisions. She was polite but not pushy. And, more to the point, she was patient even when we um'd and ah'd over the finer details.

xetremely helpful

25 Sep 2018

they were patient and helpful as we wanted a flight from the North of England rather than London. This necessitated some contact with the cruise company but the agent was more than willing.

Booking onloy at this stage

25 Sep 2018

Good overall. Shame the cabin we booked (& confirmed) wasn't available - and we have gone further forward on the ship. We'll see..........................

Helpful staff

25 Sep 2018

I spoke to two staff and found them very helpful offering good advice on cabins, and we were also offered a complimentary upgrade which meant we ended up with a better cabin than the one I was pricing up.

A very pleasant experience.

25 Sep 2018

The cruise was very well organised and service on board was very good.the entertainment was of a particlarly good quality.

A good service !

25 Sep 2018

The lady was very good at answering all my questions. Engaging and very friendly.

Very friendly and efficient

25 Sep 2018

We spoke to Emily she was very friendly and it was a pleasure to deal with her and ROL.

Pre book Online

25 Sep 2018

The pre-booking service seems to be very oriented to phone booking which I dislike as I am generally travelling and use mobile phone. It also means much time is wasted while waiting on the phone. I would like it to be easier to book directly online. Post booking, the online back up service is excellent.

Thank you for your feedback, unfortunately, due to the availability continually changing on the Ships and all the different booking processes that are required for each individual cruise line, it makes it very difficult to operate an online booking system. I'm glad to hear though that the post-booking process online is excellent. Hope you have an excellent cruise

Dale at ROL Cruise

Excellent experience with ROL

25 Sep 2018

Extremely helpful booking agent. Fully understood out requirements.

Friendly, efficient and knowledgeable

25 Sep 2018

Called within 30 minutes of us emailing interest. Very helpful and knowledgeable about the particular cruise company. Very reassuring for first time buyers

Budapest to Regensburg

Cruise Code: 1376388

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Suite from:

£2,842pp

Single from:

£5,968

Prices shown are per person based on 2 people sharing, except single traveller.

Earn up to 5,968 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Complimentary select fine wines, premium spirits, champagnes, dining in each speciality restaurant once per cruise
  • All gratuities for dining room and wait staff
  • 60 minutes complimentary Wi-Fi and internet per person, per day
  • Complimentary bottled water, custom coffees, soft drinks and juices
  • 24-hour room service
  • Twice-daily housekeeping with nightly turndown service
  • A menu of pillow options
  • Same-day laundry and dry cleaning on request
  • Meet and greet transfer options for cruise-only guests
  • Ambassador Hosts, well-travelled gentlemen on every voyage, to dance and socialise
  • In penthouse: 24-hour butler service
  • In penthouse: “Order in” from our specialty restaurants Silk Road and Prego
  • In penthouse: Afternoon tea service and nightly hors d’oeuvres
  • In penthouse: Optional in-suite massage from our Crystal Spa
  • In penthouse: Unpacking and repacking, garment pressing and shoe shine
  • In penthouse: Private car transfers for Crystal Penthouse guests

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • Crystal Mahler

    Your Ship


    Crystal Mahler

    Crystal Cruises

    Crystal Cruises
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  • Budapest, Hungary

    Day 1-2

    Budapest, Hungary

    04 Apr 2020 to 05 Apr 2020

    The capital city of Hungary is split into two sides: Buda on the west side on the Danube river and Pest on the east.

    Destination guide
  • Vienna, Austria

    Day 3-4

    Vienna, Austria

    06 Apr 2020 to 07 Apr 2020

    Austria’s capital city is a hub of musical and artistic talent, being home to Mozart, Strauss and Beethoven in the past

    Destination guide
  • Durnstein, Austria

    Day 5

    Durnstein, Austria

    08 Apr 2020

    Durnstein is a small picturesque town beside the Danube with a rather English claim to historical fame

    Destination guide
  • Melk, Austria

    Day 5

    Melk, Austria

    08 Apr 2020

    The little riverside town of Melk has a historic centre of sixteenth and seventeenth century buildings

    Destination guide
  • Passau, Germany

    Day 6

    Passau, Germany

    09 Apr 2020

    Passau, often known as ‘The City of Three Rivers’, is a German city on the border with Austria where the Danube, Ilz and Inn rivers meet.

    Destination guide
  • Regensburg, Germany

    Day 7-8

    Regensburg, Germany

    10 Apr 2020 to 11 Apr 2020

    The university town of Regensburg’s well-preserved medieval structures include a twelfth century stone bridge with sixteen arches and a thirteenth century twin-spired cathedral.

    Destination guide
  • Day 5


    Danube Scenic Cruising

    08 Apr 2020

The Ship


One of Crystal’s four new ‘Rhine Class’ river ships, Crystal Mahler will surpass the comforts of home with innovative new features and splendid all-inclusive amenities. Crystal Mahler will welcome just 106 guests each, in striking all-suite accommodations. Sanctuaries of resplendent comfort, each suite boasts expert butler service, plush king-sized beds, Panoramic Balcony-windows, walk-in closets in most suites, lavish bathrooms, and the latest, cutting-edge technologies. Beyond these privileged confines, Crystal’s legendary hospitality unfolds throughout, setting the stage for a journey of magical discovery.

Crystal Mahler


Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


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