ROL Cruise customer experience rating 4.8/5 


Based on 5018 reviews

Fast and competent

26 Apr 2019

Fast and competent.

So far so good.

26 Apr 2019

They provided a no-nonsense response to my telephone booking and payment of deposit albeit I was surprised at the amount of this, ******* for 18 months or so, but I suppose this does mean that I only have the remaining two-thirds to pay in 2020?

Excellent job

26 Apr 2019

Friendly, professional member of staff who spoke clearly and handled the whole booking experience smoothly and efficiently.

Helpful and friendly booking process

26 Apr 2019

The booking process was straightforward and Lee was very helpful, friendly and patient. I booked a Hurtigruten Northern Lights cruise for Nov 2020 which is a long way off. The deposit (£699 per person) was much higher than I'd expected but at least it will mean less of a balance to pay later!

Returning customers

26 Apr 2019

Friendly and informed . It was our third booking with ROL we feel confident that we've been given good advice.

Instant attention and rapid confirmation of our request. Thank you!

26 Apr 2019

I found it quick and easy to make my booking.

Satified

26 Apr 2019

Very efficient.

Felt that we were being taken. Seriously and ROL would do their best for us

25 Apr 2019

Very helpful. Made sure they understood our likes and dislikes

Booking made easy.

25 Apr 2019

This was the first time we have used ROL although we have had many emails and postal information. Booking was surprisingly easy. We had left booking rather late because of my health. Completed by James McAulay on behalf my wife Sheila who was away at present. Sheila spoke on the phone but I was sitting beside heer.

Great service !

25 Apr 2019

They got back to me when they promised and dealt with all my questions.

Excellent service.

25 Apr 2019

I usually consult ROL when purchasing a cruise. I have always found the consultants knowledgeable and helpful. Access by telephone has been improved and I had no problems with this consultation. Service was crisp, professional and friendly.

A pleasant experience

25 Apr 2019

A very friendly and pleasant person with whom to deal with at ROL. Went out of his way to give us excellent service.

first time booking but good so far.

25 Apr 2019

our first time using rol cruises so everything good so far all booked and deposit paid the lady was very helpful and sorted our booking professionally .

Hawaii

Cruise Code: 1401244 / Voyage Code: SR11H028

Incredible Savings with Buy One Get One Half Price Cruise Fares

Incredible Savings Promotion with Royal Caribbean

Offer ends 30 Apr 2019

INCREDIBLE SAVINGS*

EARN EXCLUSIVE CRUISE MILES

FAMILY-FRIENDLY*

WIFI INCLUDED*

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Your ROL Cruise package


What's included

  • Buy one get one half price on the cruise fare - saving included in the per person price
  • Wifi included
  • Spacious en-suite accommodation
  • A fantastic array of dining options, including the grand main dining room with flavours to suit every mood
  • A range of activities, from relaxing in the adults-only solarium to trying your luck in the casino
  • Swimming pools, whirlpools, steam room and sauna
  • Fitness centre and jogging track
  • Dazzling entertainment – from West End- style shows to live music, and from comedians to acrobatic displays
  • Brexit Protection Guarantee - we guarantee the price of your holiday will not increase, plus you are fully protected by ABTA & ATOL
  • Plus, book by 8.30pm Tuesday 30th April 2019 and receive a John Lewis Gift Card worth up to £100

Experience the Difference

  • Exclusive Cruise Miles rewards programme – saving you £££’s off future cruises

  • Award-Winning Cruise Agent with over 50 awards to date

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Expert staff with over 1,000 years of combined travel expertise offering 5★ service

  • Operating for over 24 years as a cruise only specialist

  • Brexit Protection Guarantee

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Your Itinerary


Show itinerary as:

  • Serenade of the Seas

    Your Ship


    Serenade of the Seas

    Royal Caribbean International

    Royal Caribbean International
    View
  • Vancouver, Canada

    Day 1

    Vancouver, Canada

    06 Sep 2020

    Widely regarded as one of the most beautiful spots on earth, it’s no wonder that Vancouver is a popular spot for tourists looking to enjoy some fresh air and vibrant Canadian culture.

    Destination guide
  • Day 2-6


    Relaxing at sea

    07 Sep 2020 to 11 Sep 2020

  • Kauai (Nawiliwili)

    Day 7

    Kauai (Nawiliwili)

    12 Sep 2020

    Although one of the smallest of the Hawaiian islands, Kauai is a paradise of large proportions. Along the Lihue Kalapaki coast, you can visit Wailua Falls, which served as the backdrop of the old television series Fantasy Island.

  • Hilo, Hawaii

    Day 8

    Hilo, Hawaii

    13 Sep 2020

    A mixture of enthralling cultural attractions and magnificent natural phenomena, Hilo offers some of the best sights in Hawaii.

    Destination guide
  • Kailua Kona

    Day 9

    Kailua Kona

    14 Sep 2020

    Located on the picturesque Kona Coast, where some of the world's best coffee is harvested, Kailua-Kona is close to the marine sanctuary of Kealakekua Bay. This snorkeling haven is also home to the Captain Cook Monument.

  • Lahaina, Maui, Hawaii

    Day 10-11

    Lahaina, Maui, Hawaii

    15 Sep 2020 to 16 Sep 2020

    The most prominent feature of Maui is Haleakala, the world's largest dormant volcano. You might also witness one of nature's greatest spectacles; the annual migration of humpback whales between December and March.

  • Honolulu, Hawaii

    Day 12

    Honolulu, Hawaii

    17 Sep 2020

    Follow in the footsteps of The Beach Boys and fall in love with incredible Hawaii.

    Destination guide

The Ship


One of the newest cruise ships, Royal Caribbean's Serenade of the Seas offers the ultimate 'at sea' experience by combining speed, added comfort, greater space, sweeping ocean vistas and exceptional staff committed to serving your every whim. Her spectacular features include the ten-storey glass-constructed Centrum, glass lifts facing the sea, and the highest percentage of outside staterooms in the Royal Caribbean fleet.

Serenade of the Seas


Launched: August 2003 | Occupancy: 2,110 passengers

Tonnage: 90,090 tons | Length: 965 ft (294.14 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Offer is based on two sharing and is tiered depending on stateroom grade booked. Offer is applicable to new bookings of eligible staterooms (guarantee stateroom bookings in categories ZI, YO, XN, XB, & WS GTY are excluded) made by 6th May 2019 on all sailings of 6 nights or more departing between 1st May 2019 and 31st December 2020. Buy one get one free is for is applicable on the cruise fare only and is for the second guest only. Other add-ons & amenities including, but not limited to, gratuities, air fares, hotels and transfers are not included, and will not be reduced as part of the 50 % saving promotion. Buy one get one half price cruise savings has been included in the advertised fares and is displayed in the per person fare. Wifi is for one guest and one devie only. Wifi service cannot be guaranteed. Offer has no cash value, is not redeemable for cas. Further cruise line terms & conditions apply.

The Brexit Protection Guarantee ensures after booking your cruise holiday the price paid is final and you will be fully protected by ABTA & ATOL.

John Lewis Gift Card is based on one per booking, is tiered on cabin grade booked and is for UK mainland addresses only.

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