ROL Cruise customer experience rating 4.8/5 


Based on 4403 reviews

Excellent customer service

20 Feb 2019

Excellent customer service - far better than trying to do it yourself online!

Great service

18 Feb 2019

They answered the phone quickly and found out the minute of the cruise when asked. She gave her direct line and either remembered us or kept good records so that after 4 telephone conversations (while we thought about it) we concluded the deal. Very good

Great service and cruise miles as well.

18 Feb 2019

Great service and cruise miles as well.

good booking proceedure but let down by non follow up of complaints .

18 Feb 2019

Never came back to me regarding previous cruise complaints against celebrity cruises. celebrity have eventually replied re my e mail to rol and celebrity, but nothing from rol. booking experience quite good but have certainly lost a star because of their non reply as stated.

This is the first time I have booked with ROL and so far, no complaints!

18 Feb 2019

The cruise consultant acknowledged my enquiry and confirmed she would telephone the following morning, which she did. As I require an accessible cabin there were none available on my first my choice of cruise, but one was found on a similar cruise sailing a month later. This was booked, and confirmation was emailed within a couple of hours, with the promise that all the paperwork would be received within five working days.

Great Purchasing Experience

18 Feb 2019

Kelly Boherty was the agent that helped us make the cruise purchase. We are in the USA so she followed up from Joy Magnussen who said she would have someone call us on Saturday morning and Kelly did that. She went over the details as we had never purchased a cruise from ROL. She was very detailed, had answers to our questions and was very pleasant. Hopefully the follow up with cruise information and the cruise itself will be as pleasant an smooth.

Excellent

18 Feb 2019

Excellent

Booking a cruise

18 Feb 2019

the only problem to resolve is the correct start date of our holiday, otherwise ROL performing to its usual high standard. We have used them a few times

An asset to ROL

18 Feb 2019

Friendly, knowledgeable, helpful, patient, an asset to ROL

An asset to ROL

18 Feb 2019

Friendly, knowledgeable, helpful, patient, an asset to ROL

SOLO OFFER | City Break, Netherlands & Belgium

Cruise Code: 1414077 / Voyage Code: W2004

Exclusive FREE on board spend only available when you book with ROL Cruise

Ultimate No Single Supplement Promotion

Read more

Offer ends 28 Feb 2019

We are delighted to present you with this brand new no single supplement promotion. Within this fantastic promotion you will benefit from the following offers:

Exclusive FREE on board spend of up to £50 only available when you book an Ocean View Room or above + No Single Supplement + Redeem your Cruise Miles for further sailings

 

REDEEM YOUR CRUISE MILES FOR EXCLUSIVE SAVINGS*

NO SINGLE SUPPLEMENT*

EXCLUSIVE FREE ON BOARD SPEND*

FANTASTIC SOLO OPPORTUNITY*

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Single from:

£659

Prices shown are per person based on 2 people sharing, except single traveller.

Earn up to 659 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Spectacular no single supplement
  • All meals throughout your cruise - from five course a la carte dining to informal buffets and late-night snacks
  • Self service tea & coffee facilities at selected venues
  • Evening Entertainment including, cabarets and dancing, with a different show each night
  • Captain’s drinks party and Gala Buffet
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • The currency on board is pound sterling, so you won’t be affected by any foreign exchange rate fluctuation
  • Brexit Protection Guarantee - we guarantee the price of your holiday will not increase, plus you are fully protected by ABTA & ATOL
  • Plus, book an Ocean View cabin or above by 8.30pm 28th February 2019 and receive a Champagne Gift Box with our compliments

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


We are delighted to present you with this brand new no single supplement promotion. Within this fantastic promotion you will benefit from the following offers:

Exclusive FREE on board spend of up to £50 only available when you book an Ocean View Room or above + No Single Supplement + Redeem your Cruise Miles for further sailings

Your Itinerary


Show itinerary as:

  • Black Watch

    Your Ship


    Black Watch

    Fred Olsen Cruise Lines

    Fred Olsen Cruise Lines
    View
  • Southampton

    Day 1

    Southampton

    14 Feb 2020

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide
  • Day 2


    North Sea Canal

    15 Feb 2020

  • Amsterdam, Netherlands

    Day 2-3

    Amsterdam, Netherlands

    15 Feb 2020 to 16 Feb 2020

    Although equally famous for its rebellious contemporary edginess, Amsterdam is a picturesque city with a fascinating history and rich artistic heritage.

    Destination guide
  • Antwerp, Belgium

    Day 4-5

    Antwerp, Belgium

    17 Feb 2020 to 18 Feb 2020

    Lying on the banks of the Belgium’s river Scheldt, Antwerp is the country’s second largest city and endlessly charming.

    Destination guide
  • Southampton

    Day 6

    Southampton

    19 Feb 2020

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide

The Ship


Black Watch is sleek, intimate and harks back to the days when cruise ships were revered for their style and charm. The ultimate home-from-home at sea; Black Watch is spacious with a friendly and familiar feel, and provides guests with a traditional cruise experience rather than gimmicks such as climbing walls and on board bumper cars. This is further enhanced by the ship's attentive staff who strive to offer Fred. Olsen's renowned personal service and remember the important things, such as your name, your favourite tipple and how you like your breakfast. Show less Having undergone a thorough refurbishment in late 2016, Black Watch features a selection of stylish suites and rooms, restaurants and spacious public rooms that provide up to 804 guests with everything needed for a comfortable, enjoyable and stress-free holiday, while retaining the elegant style of a traditional cruise ship. Black Watch has five dining venues, including the Glentanar Restaurant, the oriental-inspired Orchid Room and the new The Poolside; welcoming bars and lounges offering an extravanganza of music, dance, comedy and selection of drinks including premium gin; inviting open deck spaces; and a teak-lined promenade. What's more, smart TVs, mini-bars and an upgraded 4K, 3D cinema, mean Black Watch is better equipped for future adventures than ever before.

Black Watch


Launched: January 2009 | Occupancy: 804 passengers

Tonnage: 28,613 tons | Length: 674 ft (205.44 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Terms and Conditions: Booking conditions of Fred. Olsen Cruise Lines and Reader Offers Limited Agency terms of business apply. Prices are based on one adult in a twin room, may increase or be withdrawn at any time. Offers apply to new bookings only. No Single Supplement promotion is not combinable with any other offer. Some ports may require a tender. Other regional flights will incur supplementary costs and may require an additional overnight stay. On board spend is per room for Ocean View Rooms and above and tiered depending on cruise and room booked. Cruise Miles T&Cs apply. Fred. Olsen T&Cs apply. Fred Olsen enjoyment promise T&Cs apply. E&OE.

Fred. Olsen Enjoyment Promise: The enjoyment promise excludes sailings of 4 nights or less. The promise only applies to bookings made for departures more than 12 weeks ahead; The Enjoyment Promise only applies to passengers who have contracted with FOCL. To evoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of sailing. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs. Voyages of 28 nights or longer will require an interim deposit. A 15% deposit will need to be paid at the time of booking and then a remaining 15% will need to be paid at 180 days prior to sailing date.

The Brexit Protection Guarantee ensures after booking your cruise holiday the price paid is final and you will be fully protected by ABTA & ATOL.

Book a 7 night cruise or more in an Ocean View cabin or above by 8.30pm Thursday 28th February 2019 and receive a Champagne with our compliments. Based on per booking, UK mainland addressed only.

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