ROL Cruise customer experience rating 4.6/5 


Based on 565 reviews

Excellent over many years and many cruises.

27 Apr 2018

Efficient service when booking cruises and also with follow-up queries.

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Thank you so much for our brilliant review, have a truly magnificent time next year

Dale at ROL Cruise

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Athens to Dubrovnik

Cruise Code: 994334

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Earn up to 8,598 cruise miles

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Your ROL Cruise package


What's included

  • Complimentary select fine wines, premium spirits, champagnes, dining in each speciality restaurant once per cruise
  • All gratuities for dining room and wait staff
  • 60 minutes complimentary Wi-Fi and internet per person, per day
  • Complimentary bottled water, custom coffees, soft drinks and juices
  • 24-hour room service
  • Twice-daily housekeeping with nightly turndown service
  • A menu of pillow options
  • Same-day laundry and dry cleaning on request
  • Meet and greet transfer options for cruise-only guests
  • Ambassador Hosts, well-travelled gentlemen on every voyage, to dance and socialise
  • In penthouse: 24-hour butler service
  • In penthouse: “Order in” from our specialty restaurants Silk Road and Prego
  • In penthouse: Afternoon tea service and nightly hors d’oeuvres
  • In penthouse: Optional in-suite massage from our Crystal Spa
  • In penthouse: Unpacking and repacking, garment pressing and shoe shine
  • In penthouse: Private car transfers for Crystal Penthouse guests

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • Crystal Esprit

    Your Ship


    Crystal Esprit

    Crystal Cruises

    Crystal Cruises
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  • Athens/Piraeus, Greece

    Day 1

    Athens/Piraeus, Greece

    03 Jun 2018

    Magnificent Athens combines the fascinations of the ancient world with unique modern architecture.

    Destination guide
  • Day 2


    Navplion, Greece

    04 Jun 2018

    When in Greece, do as the Grecians do: Go to the Peloponnese. Connected by a narrow isthmus (it's less than four miles across at its narrowest) off the southern end of central Greece, the Peloponnese is a large peninsula with many things going for it. Not only are there fewer crowds than on the Aegean islands, it has just as many-if not more-ancient sites, including the temples at Nemea and Olympia. On the sunny east coast of the Peloponnese, tucked away in a deep bay, is the city of Navplion. As Greece's first capital after the Greek War of Independence in the 1820s, Návplion has its share of history, including two Venetian fortresses and many neoclassical buildings. But in fact, Navplion is the more modern side of Greece — a relaxed and appealing place with leafy parks, small museums, picturesque streets and lively outdoor cafes.

  • Day 3


    Hydra, Greece

    05 Jun 2018

  • Day 3


    Corinth Canal, Greece

    05 Jun 2018

  • Day 4


    Itea, Greece

    06 Jun 2018

  • Day 5


    Parga, Greece

    07 Jun 2018

  • Corfu, Greece

    Day 6

    Corfu, Greece

    08 Jun 2018

    Shaped like a scythe, the island of Corfu is considered one of the Mediterranean's best-kept secrets. Its lush interior is covered in cypress and olive trees while the main downtown area has elegant Venetian architecture and a serene atmosphere.

    Destination guide
  • Kotor, Montenegro

    Day 7

    Kotor, Montenegro

    09 Jun 2018

    On the western coast of Montenegro, tucked away from the Adriatic Sea, is the ancient town of Kotor. Beyond its snaking stone walls, this fortified city offers a charming glimpse back in time.

    Destination guide
  • Dubrovnik, Croatia

    Day 8

    Dubrovnik, Croatia

    10 Jun 2018

    With its marble streets, Baroque buildings and serene surroundings, this charming city on the Croatian coastline is a very special part of the world.

    Destination guide

The Ship


An entirely new class of luxury yachting lifestyle has been introduced with the launch of the Crystal Esprit. Sleek and nimble, the boutique yacht features a shallow draft that allows it to visit secluded harbours, coves and islands that are simply not accessible to larger cruise ships. New itineraries, excursions and activities – all designed with the yacht’s size in mind – enable you to maximize your engagement with the destination in ways not previously possible aboard a ship. The Crystal Esprit features a variety of watersports equipment that can be used directly from the marina deck aft. Snorkel or swim in the inviting waters of the Adriatic or Seychelles; water ski and jet ski, or paddle a kayak in the early morning quiet. For the ultimate experience, embark on a two passenger underwater adventure on the submersible or a high-performance Wider 32 speed boat ride for the thrill seekers. Alternatively, The Esprit’s activity director will help you plan your day on the water or ashore, with a variety of excursions or suggestions for personal discovery.

Crystal Esprit


Launched: December 2015 | Occupancy: 62 passengers

Tonnage: 3,341 tons | Length: 931 ft (283.77 m)

Star Rating

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