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Cruise & Maritime Cease Trading


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IMPORTANT UPDATE

It is with great sadness that we inform you that Cruise & Maritime Voyages were placed into administration on the 20th July 2020.

All sailings due to depart will no longer be travelling, however, we would like to assure you that as you booked through ROL cruise your booking is financially protected through our ABTA and ATOL bonds.

We are currently working through bookings in departure date order and will be in touch with more information shortly. We know how important it is to have a holiday to look forward to therefore we are very pleased to announce that we have negotiated, especially for you, incredible deals you can take advantage of, even if you are awaiting a refund. Please be advised that we will be writing to all our customers with further details regarding the above and the process to claim their refund.

Here at ROL Cruise, we always have and always will, look after your holiday as if it were our own. We are proud to have been a part of the cruise industry for over 25 years, and over those years, we have grown tremendously, building remarkable partnerships with our cruise line partners along the way.

Our dedicated and passionate team are working tirelessly to continue providing our award-winning service while assisting you through this everchanging challenge. Our priority is to deliver your refund as quickly as possible and to give you an opportunity to rebook onto another cruise at the best price so you can still enjoy the holiday you dreamed of. Please rest assured we will be in touch with further details, therefore we do politely ask that you refrain from calling our Customer Service Team at this time.

We would like to thank you for your ongoing support during these very challenging times for us in the travel industry, as well as across the globe. The travel industry has faced many global highs and lows, emerging stronger, more knowledgeable and more resilient time and time again. The ongoing effects of Covid-19 continue to impact us all in ways never seen before and we will continue to step up to this challenge and serve the cruising industry as well as providing you, our valued and loyal customers, our award-winning 5★ service.


Frequently Asked Questions

Can I re-book a new holiday?

Yes you can, we are currently calling our customers in departure date order, if you are interested in transferring your holiday to a new booking please let us know then and we will be happy to assist you.

Can I make a refund claim through my credit or debit card?

Unfortunately not. As you booked through a travel agent you must make any refund claim through the ABTA claims system. All claims made through your credit or debit card chargeback system will be rejected and will hold up your refund process. The current advice on the ABTA website regarding this is as follows;

‘Customers that booked through a travel agent or paid South Quay Travel & Leisure Limited – trading as Cruise & Maritime Voyages – by any other method will need to submit a claim to ABTA’

How do I make a refund claim with ABTA?

We are sending out details on the best way for you to process your refund claim with ABTA

Is there a problem with the ABTA System?

On the 7th August 2020 it has been raised that the ABTA system is not allowing bank details to be uploaded. This will be rectified in the next 5-7 business days. 

I have submitted my online claim with ABTA and it now advises me ROL need to complete?

Yes this is an automated message from ABTA, we have an agreement with ABTA and are providing all details required by ABTA for all our customers, there is no need for you to contact us advising you have submitted your claim we have already completed for you.

How long is the refund process going to take?

ABTA are currently advising that it will take them up to six months to process the majority of claims. We know ABTA will be working tirelessly to get through all refund requests as quickly as they can.

My booking had a flight how do I make a claim?

Your refund claim will be processed by the CAA under the ATOL scheme, we are currently waiting for the CAA to contact us regarding their refund process and will advise customers how they can make a claim as soon as we receive this information