Do I re-book my cruise directly with the cruise line when using a future cruise credit (FCC)?
No, you can rebook your cruise with us here at ROL Cruise and we will get your future cruise credit applied to the booking.
What is Future Cruise Credit (FCC)?
Much like a voucher, Future Cruise Credit has a monetary amount associated to it and is provided in lieu of a refund. Future Cruise Credit can be used towards the fare of a future cruise, though it varies for each cruise line.
How do I get Future Cruise Credit (FCC)?
If your cruise has been cancelled, your cruise line may be offering you the value of your cruise towards a future departure. Simply call a member of our team to find out more.
How do I know the value of my Future Cruise Credit (FCC)?
To find out the value of your Future Cruise Credit you can speak to one of our knowledgeable cruise consultants to confirm the value.
What can I use my Future Cruise Credit (FCC) for?
Your Future Cruise Credit can be used towards a new cruise booking. *Many cruise lines are offering enhanced Future Cruise Credits, why not utilise this and upgrade your cabin, book a shore excursion transfer to another person or even put towards another booking. Treat yourself to that suite you have always dreamed of and make your next cruise one to remember!
*Please note this varies by cruise line, please call us to find out exactly what you can use your FCC for.
What if the value of my Future Cruise Credit (FCC) is more than the new cruise I am booking?
This depends on the cruise line, but most will allow you to transfer your unspent credit onto another cruise.
Please note: if you have booked an exclusive ROL Cruise package the terms differ. The offer applies only to the cruise element of bookings where ROL Cruise is the tour operator of the holiday.
What if I don’t know what voyage to use my Future Cruise Credit (FCC) on?
If you don’t know what voyage to transfer to, that is okay just make sure you use your FCC prior to the expiry date. Please note this varies by the cruise line.
Make sure you sign up to our marketing to receive personalised offers, exclusively for our valued ROL Cruise customers. That way, you won’t miss out on booking your next cruise at an incredible price and with exclusive extras.Plus, as the No.1 partner for many major cruise lines, we sustain and develop relationships to ensure that we are providing you with the most current, exciting, and unique cruise packages.
I would like to make a new booking but have not yet received my Future Cruise Credit (FCC)?
If you have not yet received your Future Cruise Credit you can still make your next cruise booking but it may take a while for this to be applied to the booking. For more information, please give one of our friendly cruise specialists a call who can go over the process and how we will apply this to the new booking. Alternatively, you can request a callback and one of our advisors will be in touch.
How can I apply my Future Cruise Credit (FCC)?
Please call our reservations team and we can arrange this for you, alongside securing you a great cruise offer. Plus, when you use your Future Cruise Credit with ROL Cruise, you will benefit from double Cruise Miles, meaning you can save even more on future bookings!
Is my Future Cruise Credit transferable to a family or friend?
This will be dependent on each individual cruise line, but some will allow you to gift this to your loved ones.
Can I use my Future Cruise Credit on an existing booking?
This will differ depending on the cruise line, so simply give us a call to check for you.
When does my Future Cruise Credit expire?
Each cruise line will offer different expiration dates, so please be sure to check how much time you have left to utilise. Please call us to find out the expiry date of your Future Cruise Credit.
Will I get a refund on any extras I’ve booked?
If you have booked Shore excursions directly with the cruise line, they may refund you.Some cruise lines are refunding port taxes also. Refund on extras is dependant on the cruise line you have booked with. To find out more, please give us a call.