Champagne Gift Box

Book a 7 night cruise or more in an Ocean View or above and receive a FREE Champagne gift box. Terms & conditions apply. ABTA & ATOL Protected - 100% Financially Protected - Flexible Cancellation Policies

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Opening Hours - Office closed, we'll open at 8:30am

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Call us FREE 08001216198

Opening Hours - Office closed, we'll open at 8:30am

  • Ref Client Services Assistant
  • Location Colchester Essex
  • Contract type Permanent
  • Salary £23,000 - £25,000 per year
  • Job type Customer Services

Job Details

As the UK’s No.1 Independent Cruise Agency we ensure our clients experience the difference with our exceptional levels of service. To maintain our high standards, customer service is key. We are on the lookout for an additional customer services team member to join our Client Services department. The role will be based in our modern call centre office based on the outskirts of Colchester within easy reach of the A12.

To join our team, you must have exceptional levels of customer service, experience gained from a call centre environment and have an excellent telephone manner. Our clients’ queries are primarily phone-based, therefore you should be able to build rapport with clients easily, deliver information quickly and resolve their issues whilst remaining professional on the telephone at all times.

We use a number of call centre and IT-based systems to ensure we have up-to-date information for our clients. Therefore, you should be proficient with computers and have experience in a contact centre/call centre/fast-paced office environment.

This is a full-time role with a rolling shift pattern (08:45 - 18:00). Shifts include alternate Saturdays.

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