At ROL Cruise, our customers have always been at the heart of everything we do. During times when travel conditions can change quickly, we understand how important it is to feel supported and reassured when planning or enjoying your holiday.
We are closely monitoring developments and supporting all customers affected by the latest updates in the Middle East. Our experienced team remains up to date with global developments while maintaining regular contact with our cruise line partners, airline partners and customers to ensure everyone has the most up-to-date information available.
If travel plans need to evolve, please know that we are here to help. From liaising with our partners to assisting with alternative arrangements where necessary, our team is committed to offering reassurance, guidance and practical support every step of the way.
Over recent weeks, we’ve been incredibly grateful to receive messages from customers whom we’ve supported during their travels. Their kind words mean a great deal to us and reflect the dedication of our team in ensuring our customers feel cared for throughout their journey.
Below are just a few of the messages we’ve received.
Thank you, as always, for placing your trust in ROL Cruise.
Rosie Cairns
CEO, ROL Cruise
“I would like to thank you for promptly arranging our changes to get us back to the UK following the trouble in the Middle East. The new arrangements for a stay in a Singapore hotel and the two new flights home went seamlessly and were handled well at very short notice.” - Mr Axup
“Our returning flights were cancelled due to the conflict in the Middle East. Before leaving our cruise, ROL arranged a hotel for additional nights in Singapore, transfers and changed flights to get us home safely, saving us worry and expenses. They were brilliant and were there to support when really needed. We are very grateful! It really showed as other passengers who had booked with other tour operators ended up stranded and having to pay out thousands of pounds to get home. This incident and the way it was handled so promptly and professionally means we will definitely book with ROL Cruise again.” - Mrs Donnellan
“ROL were absolutely fantastic given such unexpected circumstances. Their communication was prompt and reassuring. They organised an alternative route home for us, avoiding the conflict zone, very quickly and conveyed this to us. They changed our transfer from the cruise terminal to a hotel (instead of the airport) where they had arranged a short stay whilst we awaited our revised flight schedule. Surely this puts travel agents to the biggest test? Absolutely brilliant and we’d therefore not hesitate to use this company again - and recommend it to anyone, 100%” - Mr Start
