When is my final balance due?
Your final balance due date is shown on your ROL Cruise booking confirmation paperwork. We will issue a statement to you prior to the balance due date which will reconfirm the amount and date due. This will advise of all payment methods available to you. The balance due date will also be advised at the time of booking however if you wish to discuss this please call our finance team on 0800 121 6192
Who should I make my cheque payable to?
Cheques should be made payable to ROL Cruise and posted to ROL Cruise, Lexden House, London Road, Lexden, Colchester, Essex, CO3 4DB with your holiday reference number (beginning with QB) written on the reverse. To ensure funds have cleared, we need to receive cheques 5 working days before your balance due date.
If paying via bank transfer our account name is ROL Cruise, sort code: 20-22-67, account number: 70083704. Please ensure that you quote your booking reference when making payment in this way.
Can I pay by direct debit and can I set up a payment plan?
Yes you can, you can spread the cost of your holiday across a number of months in advance of your balance due date. Please call us to set this up on 0800 121 6192 or email payments@ROLCruise.co.uk
Paying by Credit, Debit or Charge Card
We can now accept payments via our website by logging into your online account within the My Account area of this website at the top of the page. If you haven’t as yet created an online account, then please feel free to do so by selecting Register from within the My Account area using your email address. A link will then be sent to your email address to enable you to register for an online account, following which you can then settle your balance.
Alternatively, you can call our finance team on 0800 121 6192 from Monday to Sunday between 8:30am to 8.30pm where we will be happy to take your payment over the phone.
Payments made by credit card will be subject to a fee of 1.5%, whereas American Express charge cards are subject to a fee of 2.5%. There is no fee for using a debit card.
Who should I speak with if I am having payment difficulties?
Please contact us on 0800 121 6192 to speak with a member of our Finance team or email them at payments@ROLCruise.co.uk