ROL Cruise customer experience rating 4.8/5 


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Helpful and friendly

13 Nov 2018

Spoke to Liam who was very helpful and not at all pushy (unlike a rival company I also got a quote from). Asked loads of questions on the first call as I hadn't cruised with CMV and didn't really know them, he knew his stuff, I then did a bit of research and called back to book. Called back a third time to add a drinks package, no problem.

13 Nov 2018

friendly and efficient service. clearly spoken language

Excellent friendly courteous and professional

13 Nov 2018

Normally book cruises through ROL for their excellent friendly, courteous and professional handling of queries and booking procedures.

13 Nov 2018

Answered my queries efficiently. Friendly service. Explained the process well.

Professional courteous service

13 Nov 2018

Very much the personal touch from Callum. Very easy and professional to deal with. Good follow up service.

Easy process

13 Nov 2018

Quick efficient and helpful service and all queries answered

they are knowledgeable, helpful, professional and are my first port of call

12 Nov 2018

when I hand them my booking I know they will deal with it in a professional manner and they will also inform me of any changes to the itinery which can sometimes occur. I

12 Nov 2018

Excellent service. Non standard flights were arranged quickly and at no extra cost from Emerald and a stopover night arranged in Switzerland

12 Nov 2018

I have contacted ROL several times over the years and have always had a first class and friendly service

12 Nov 2018

Everything done satisfactorily.

12 Nov 2018

very good

ROL Cruise Agent's Happy Customer

12 Nov 2018

Friendly and helpful advice from the cruise agent.

Very Good

12 Nov 2018

Jo Mcguiness was very helpful and patient with regard to me trying to sort out and agree with my friend what sort of cabin we wanted etc.

I have used them in the past many times and find them faultless.

12 Nov 2018

Did everything well and I would recommend and use them again.

Very pleased so far!!

12 Nov 2018

Your representative Zac couldn't have been more helpful. First time of booking with ROL Cruises

12 Nov 2018

Good and helpful service. Have used before and would again.

Very efficient

12 Nov 2018

Very efficient.

Baltic delights

12 Nov 2018

Clear advice on iternary and pricing. Informed of possible obstruction to our balcony view so able to choose the offered alternative. No pressure to achieve the sale and straight forward answers to our questions.

Both friendly and efficient.

12 Nov 2018

Just made initial booking. Never been on a cruise before. Extremely helpful and efficient. I feel confident that whole I will be supported throughout my cruise experience. My decision as to whether or not we go on cruses in the future will be informed by this first cruise. Happy so far ......

11 Nov 2018

Dealt with John who was very helpful and informative.

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