ROL Cruise customer experience rating 4.8/5 


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Great Service As Always

20 May 2019

Darryl was really helpful. Nothing seemed too much trouble. He did not put us under any pressure to make a booking but gave us full information, following which we did make a further booking and were delighted with the service received.

Helpful staff

20 May 2019

The staff are always polite and listen to your requests. Willing to negotiate on your behalf and seek extra information if necessary in order to let you make a decision.

20 May 2019

Good knowledge, friendly approach and found answers to my queries. Contacted cruise supplier to confirm answers to my queries.

Helpful booking agents

20 May 2019

Really helpful. We spoke to Lee.....excellent help given!

20 May 2019

Agent Leonna was very helpful and very knowledgeable

Superb service

20 May 2019

I have used ROL previously and have always found staff to be extremely polite, helpful and well informed. Prices are also very competitive

Efficient

20 May 2019

Efficient and helpful would use them again.

Great service

20 May 2019

Very attentive on the phone

More money.

20 May 2019

They phoned me back to tell me that the cabin had gone,and I needed to pay another £250.

Very helpful to our query

20 May 2019

Recommend and buy

very helpful staff.

20 May 2019

Very helpful and a delight to speak to a happy person.

20 May 2019

Representative Lee was extremely helpful in arranging our trip.

Very helpfull staff

20 May 2019

Always have a pleasant welcome when phoning always helpfull now have 2holidays booked.

20 May 2019

They did what was expected of them. answered questions and sorted out a booking

19 May 2019

As always, prompt and efficient and very helpful

19 May 2019

Easy process onboard. would use again.

Excellent throughout as always.

19 May 2019

Always highly informative and pleased to assist. Never bother booking with anyone else! Personable staff with a sense of humour.

19 May 2019

We have always found ROL's people most helpful and well-informed. Whoever I talk to seems to be able to understand my questions or requirements and to deal with them quickly and efficiently.

19 May 2019

Have used ROL many times and this time was as efficient, informative and friendly as always

considerate

19 May 2019

Very efficient and caring for our needs

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