ROL Cruise customer experience rating 4.7/5 


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24 Sep 2018

GREAT SERVICE

Excellent Service

24 Sep 2018

Stacey was most helpful and when we asked whether it was possible to add on an extra few days to our river cruise, she kindly contacted someone in the know and got back to us. Excellent service.

24 Sep 2018

Friendly, helpful agent

Excellent service

24 Sep 2018

This was the first time I had booked a cruise and a lady I had met recommended using ROL. When I rang a lady called Jo dealt with my booking. She was extremely patient and knowledgeable and really helped with a procedure that I knew nothing about.

24 Sep 2018

Answered telephone quickly. Gave as many answers as they could at the time. Efficient and courteous.

24 Sep 2018

My questions were answered promptly, clearly and politely and I was able to make my booking easily

24 Sep 2018

Everything was done quickly & efficiently

24 Sep 2018

Excellent

24 Sep 2018

Promptly and efficiently dealt with booking and enquiries

24 Sep 2018

Very professional and friendly

24 Sep 2018

When asked put details on line

Personal attention at all times.

24 Sep 2018

Always helpful and professional. Have been using them for years and cannot envisage going anywhere else.

Just refer to above

24 Sep 2018

Yes I already am enough said ?!

Could not be bettered

24 Sep 2018

Excellent service from start to finish, I felt valued as an intelligent individual and that the advice was for the best deal possible, thank you

A really good service not quite perfect but close

24 Sep 2018

I have use your services in the past and will continue to do so, and would recommend them to anybody

24 Sep 2018

the booking experience was excellent, Lauren was very knowledgeable and the process was very quick.

Excellent service

24 Sep 2018

We rang to ask some questions about a cruise we were interested in. The agent was very helpful and knowledgable, he answered all aour questions and gave us a lot more information. As a result we booked the cruise.

24 Sep 2018

Pleasant operator, patient and helpful, answered all our queries and gave us details not available on web site.

Great start to th holiday.

24 Sep 2018

Very pleasant and helpful guiding me through the booking process.

24 Sep 2018

immaculate service great choice of excursions we will definitly sail with them again

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