ROL Cruise customer experience rating 4.7/5 


Based on 1207 reviews powered by
feefo logo

Very good service

21 Jul 2018

I did not expect to pay the full amount when booking, this was a problem as the credit card we use has a low limit and was used close to its limit. We are just back from the Baltic and intended to pay off the card. This caused a delay in us confirming the booking but was handled very well by Natasha.

Appalling!

21 Jul 2018

This booking was NOT supposed to have any communication by email! This was told to you by EMMA who did the booking. This has wrecked the surprise that this was to be! You were told after I received a confirmation on my email shortly after booking not to send anything else.Then I receive THIS! THIS IS A DISGRACE!!!!!

A caring, well organised company.

21 Jul 2018

Excellent service from Natasha. Would recommend the company to anyone. Will continue to use FO.

21 Jul 2018

Professional, helpful, friendly

21 Jul 2018

Very helpful, polite and gave us all the information required for the cruise we wanted. I would recommend to anyone.

21 Jul 2018

Well professional with the booking, looked for the best price and all sorted in no time.

Always a good service

21 Jul 2018

I've used ROL several times before and have always received efficient and good service from them. They phone back when they say they will and will look into any queries that you may have. Cruise Miles is a good incentive to use ROL for another booking. I would recommend them to others booking a cruise.

21 Jul 2018

On top of things, vfm, efficient

Quick and easy.

21 Jul 2018

Everything was fine and the booking was handled efficiently. Promised callbacks came within minutes and everything was done with the minimum of fuss.

First class service.

21 Jul 2018

The experience from start to finish was first class. Ensuring that every bit of our forthcoming experience would be to our needs and personal requirements. Also giving us really good advice and the benefit of her knowledge and expertise. I felt that I could really put my trust in the representative because of the way that she handled every detail of our booking. Thank you.

Simple and efficient service.

21 Jul 2018

Excellent and helpful. Booking done with minimum of fuss.

Realistic and helpful

21 Jul 2018

My questions carefully considered and realistic and helpful suggestions made. An excellent booking outcome too. Thank you!

I've never had any problems with Readers Offers in booking cruises.

21 Jul 2018

Very professional and helpful.

Prepared to spend time sorting out a problem

21 Jul 2018

I needed to rebook after original cruise was cancelled. ROL spent a lot of time arranging new booking and ensuring all requirements were met. I was pleased with the time and trouble taken

20 Jul 2018

I would recommend ROL to anyone.Very helpful and polite over the telephone.Always rang back when they said they would.Nothing is too much trouble.

Very helpful

20 Jul 2018

I spoke to a very helpful young lady when making my booking. Answered all my questions with patience.

20 Jul 2018

Very good.The staffs were very friendly and helpful

20 Jul 2018

Responded promptly to our queries and your staff member was very helpful. would consider using again.

Quick and easy

20 Jul 2018

My call was taken by Nicole who did all she could to sort everything out for us, including a call back when asked. She made it easy.

20 Jul 2018

excellent as usual phoned me back as promised within a very short space of time with all the information

Showing Page 1 of 61

Next Page

Price preference

You are currently viewing preference is: Single pricing

Change to Per Person Continue with current preference