ROL Cruise customer experience rating 4.8/5 


Based on 5268 reviews powered by
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16 Sep 2019

answer the telephone quicker in future jemma was brilliant

what more can I say !!!!

16 Sep 2019

polite, efficient and friendly

16 Sep 2019

Excellent and informative service provided

Very efficient and helpful

16 Sep 2019

As I booked onboard I did not speak to an agent but my booking was processed rapidly and efficiently and I received an email with all the information before I arrived home. We almost always book our cruises with ROL

Friendly informative helpful

16 Sep 2019

Very good as before

16 Sep 2019

Very helpful staff booked in short space of time

Great service!

16 Sep 2019

Very efficient. All paperwork arrived in time and was complete. Cruise arrangements exactly as described, very smooth

16 Sep 2019

ROL have very friendly staff who know all about cruising and they go through everything with you. I will and have recommend ROL to all my friends, even new friends that I meet on my last cruise. Keep up all the good work ROL

16 Sep 2019

Katie was extremely helpful. She was very polite and professional

16 Sep 2019

Helpful. Knowledgeable Friendly and efficient

Excellent service

16 Sep 2019

Professional. Helpful knowledgeable

Efficient, patient and friendly service

16 Sep 2019

I was unable to get through immediately. However I was called back by Ashley very quickly and she did everything to sort out my queries. When I missed a call. I called back and her colleague put me through to Ashley again to make sure she got the continuity. Therefore I only had to deal with one person..

first class

15 Sep 2019

everything reguarding the booking was excellent the lady i spoke to was very helpful and explained things so well certainly new her job certenly looking forward to my holiday would reccommend rol cruises

Very efficient and professional service by Nicky

15 Sep 2019

Very efficient and professional service by Nicky

feeling wanted

15 Sep 2019

I had an introduction to the company by Mr John Schultz.Found all staff very helpful

Fast, friendly service.

15 Sep 2019

Staff helpful and answered all questions concisely and honestly.

Prompt service as usual

15 Sep 2019

I booked a cruise whilst on board the ship and ROL confirmed everything very promptly

15 Sep 2019

Answered all my questions. Efficient. Promised to phone me back and did so

Cruise to Portugal, Spain and Morocco from Liverpool

15 Sep 2019

Provided the outside cabins required.

Friendly, helpful, straightforward

15 Sep 2019

Possibly we will book again after our first sea cruise experience.

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