ROL Cruise customer experience rating 4.8/5 


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20 Jul 2019

Efficient and helpful, explained everything very clearly.

20 Jul 2019

Good service, shame the person we had been dealing with was off on the day we wanted to book but his colleague was very helpful

20 Jul 2019

An extremely helpful advisor, who sorted me out, even when I had some confusion about dates. If she had not been able to do this I would have had a very tight turn around after returning from another trip. Very good with information and found us the right dates,cabin and package for our needs. This is not the first time we have booked with ROL. We have had other holidays with you and staff were always informative and helpful.

Recent booking.

20 Jul 2019

First class. Friendly and efficient.

Competent

20 Jul 2019

Sorted the booking and queries out well.

A very pleasant and satisfying experience.

20 Jul 2019

Jo was very, very helpful, answering all my questions fully and clearly and adding extra information herself. She made sure that I was aware of all booking conditions, and factors relevant to the particular trip being booked. Altogether it was a very satisfying and pleasant interaction.

20 Jul 2019

A very knowledgeable, energetic and helpful agent. Nothing seemed to be too much trouble.

Usual good service

20 Jul 2019

The person I spoke to on the phone was very helpful and knowledgable. He went the extra mile to get me a good price for my holiday.I like the cruise miles that ROL offer

19 Jul 2019

I found the girl in the booking office very friendly And explained everything fully to us

19 Jul 2019

all questions answered very helpfully so a booking was made

19 Jul 2019

As we have used ROL on a number of occasions over a period of time we have as always experienced a first class service in organising and meeting our requirements. This latest cruise request has been up to the standard we have come to expect.

19 Jul 2019

Iam a regular user of ROL. Always been helpful

19 Jul 2019

I have used ROL for years. Have 4 bookings at the moment (1 for September 2019 and 3 in 2020)

19 Jul 2019

Sorry, but it is your "old" customer Mrs. Aase Jacobsen who did the bookings (for herself and her nephew and partner !!At the moment I have 4 bookings with you - 1 for September 2019 and 3 in 2020 !!

Reactive Service

19 Jul 2019

We felt like we had to do all the chasing to get to where we wanted with our booking. The Customer Advisor was very reactive at getting back to us whether by phone or email. Booked originally in Dec 2018 and now in July 2019 and still don't have the full paperwork. I'm sure they will be quicker to ask for the full payment though!

19 Jul 2019

Very easy to get through and book. Agent very helpful.

19 Jul 2019

Everything we required Efficiently

19 Jul 2019

There was plenty of information available and I found the booking process straightforward and reassuring.

Quick and easy to book my river cruise.

19 Jul 2019

Easy booking experience. Was given all the necessary information to book my river cruise.

See above.

19 Jul 2019

Friendly response to my query, and rapid response.

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