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ROL Cruise customer experience rating 4.8/5 


Based on 5053 reviews powered by
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10 Aug 2020

Very helpful. And friendly

10 Aug 2020

your staff member was very patient and helpful. thank you.

Well done.

10 Aug 2020

Your response was informed and very helpful. Thank you.

10 Aug 2020

Polite and helpful.

10 Aug 2020

Th opportunity to talk to a person. Catherine was very courteous and cheerful, leaving one with a feeling of relief that any issues were efficiently resolved.

A sensible attitude of listening

10 Aug 2020

The lady LISTENED to what I wanted & needed to say - not she started talking with her "speil". I explained my requirements in my way at my timing & we arrivred at a satisfactory outcome

10 Aug 2020

Service advisor was polite & helpful, only downside was length of time for phone to be answered, initially left message requesting a call back, but called back after a hour and a half wait. Suggest you look at Saturday staffing levels especially after large Press advertising.

10 Aug 2020

Lady we spoke to and arranged our transfer holiday was very helpful and informative

to the point

09 Aug 2020

Efficient and clearly audible, which is what I prefer

09 Aug 2020

Booking assistant Katy- was very helpful and enabled the process to achieve the desired outcome

09 Aug 2020

Friendly, helpful and knowledgeable.

09 Aug 2020

Excellent service over many years, problems solved quickly and efficiently.

Service

09 Aug 2020

Booked with ROL before. First class friendly service.

No Fuss quick and easy.

09 Aug 2020

It was quick and easy to book no fuss.

Supreme service

09 Aug 2020

After some difficulties booking the cruise because of errors in pricing and cabin grade I believe by ROL, Sally went beyond my expectations to resolve the issue. Sally kept me informed and with a further discount from ROL over and above the discount from Fred Olsen secured a better cabin at the advertised price. ROL (and Sally of course) once again provided supreme service. This is why I use ROL as my "go to " cruise agent. Very happy!

Helpful staff

09 Aug 2020

Very good service from the concierge dept in helping us to change our booking

09 Aug 2020

Very helpful; advising us on the ABTA claim for our cancelled cruise and booking another cruise.

Nice chatty staff on end of phone

09 Aug 2020

Friendly efficient service. Operator informative but could have done with more information on the position of our cabin as never been on a cruise before. You can see videos inline which are quite good but an explanation in how where to go for your food drinks etc would have been nice.

Excellent, clear and efficient

09 Aug 2020

Excellent very efficient service from Zak who explained everything really well, including all the different options that were available. Would definitely use ROL again and recommend them to friends.

09 Aug 2020

Very helpful staff , Olivia

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