Regency Hamper

Book a 7 night cruise or more in an Ocean View cabin or above by 8.00pm 30th September 2020 and receive a Regency Hamper with our compliments! Terms & conditions apply 

Sign up for offers...

View our Privacy Policy

ROL Cruise customer experience rating 4.7/5 


Based on 4657 reviews powered by
feefo logo

Fantastic service

28 Sep 2020

As usual ROL were 1st Class getting me the Cruise I wanted Thank you ROL

Excellent service

27 Sep 2020

Spoke to 2 agents to transfer my cancelled booking to a new one. Both young ladies were polite and extremely helpful.

27 Sep 2020

very patient with me when we had communication problems with phone line. Held booking for me to confirm later. Holiday booked.

27 Sep 2020

I have used ROL to book all my cruises and have always been satisfied with their service. They are always helpful.

27 Sep 2020

Prompt and friendly service

Helpful in every way excellent customer service

27 Sep 2020

Knowledge and efficient.Listened to me and found exactly what I wanted

Very efficient service..... Excellent!

26 Sep 2020

I am a regular customer with ROL because they always answer questions efficiently and are pleasant and polite. I would highly recommend them as they are so reliable and consistent. An excellent service!

Polite and excellent service.

26 Sep 2020

The telephone conversation was fruitful and well managed.. I was able to agree a new cruise for 2021 using a deposit already paid. The lady at ROL was polite and efficient throughout the time dealing with the new request.

Good service if you have new booking to make.

26 Sep 2020

Agent picked up phone straight away Rather different from the service provided by Customer Services if you have already booked a trip and have a query.

Hirtigruten Cruise rebooking

26 Sep 2020

Excellent service, knowlegable and helfpul

As ever, great service from knowledgeable and helpful staff

26 Sep 2020

Friendly helpful service. Have used ROL for many years and will continue to do so.

Brilliant customer service as expected.

26 Sep 2020

It is excellent quick and positive response as usual

Easy to get through on the phone - efficient service.t

26 Sep 2020

Very helpful girl - ensured we were completely happy with the booking and called us back about a small query as she promised.

Exemplary

26 Sep 2020

The information and advice given and the efficient and understanding manner it was given were exemplary.

26 Sep 2020

Great service

26 Sep 2020

they are very helpful and efficient even during these exceptionally trying times.

26 Sep 2020

Excellent service

26 Sep 2020

Excellent was a pleasure

25 Sep 2020

Spoke with a lady called Katy, lovely to deal with.

25 Sep 2020

Excellent service helped me to transfer my cruise due to Covid to a later date without fuss.

Showing Page 1 of 233

Next Page