As proud winners of the Feefo Gold Trusted service award 2020, ROL Cruise are dedicated to offering a 5★ service. With a Feefo rating of 4.8 out of 5 and over 3,500 5-star reviews, we believe that our dedication shines through.
"I have used ROL for a number of years and have always found the service provided exemplary with friendliness and professionalism by the staff,particularly at these difficult times.Whilst all the staff have been helpful I would like to add that Charlotte and Georgia who dealt with my rebooking a trip this May very helpful."
"I had a list of questions when I booked next years holiday and Sarah answered everyone. She was so pleasant and extremely efficient. Very pleased with the service."
"All of the ROL advisers I have ever spoken to are friendly and helpful, and well informed about all of the holiday offers. I have been booking all of our cruise holidays with ROL the last 3 years."
"Ryan was extremely helpful in going through the various options that were possible for the trip we had selected. He was charming, patient and well-informed. We are happy to give him 5 stars."
"I would definitely use ROL again. This is my second experience although I did to cruise with them due to the pandemic. There was no hassle getting my money back and the lady who I dealt with was vey efficient. My experience the other day was pleasing. The lady was very upbeat and helpful and sorted me a good cabin out and answered any questions promptly. She put us in a good mood and looking forward to our holiday."
"First class service. We have recommended ROL to all our friends who like to cruise. Great staff and always willing to help. Thank you!"
"I have booked twice with ROL and booking has been easy, accurate and efficient each time. I stipulate which room I required and have been happy with it each time. Must be the best cruise company in the land (or sea)!!"
"Let ROL book your next cruise. If you are unsure of anything, their excellent staff are at the other end of the phone to give assistance when required."
"Most of our cruise holidays have been booked through ROL. The service is extremely efficient. We also get our Cruise Miles and usually a gift for using ROL. All much appreciated."
"ROL provide a friendly, helpful and efficient service and they will always be my first choice when booking a cruise."
"The ROL service is excellent, if we require assistance, have a query or need some help in finding the right cruise we are confident in the ROL service. We have recommended ROL to friends and have no intention of moving to an alternative agent."
"Very helpful and friendly staff with excellent customer service. Any queries were answered promptly. Good value for money."
"We found ROL to be a very efficient and knowledgeable travel service, who designed our holidays to our preference. Will certainly use these wonderful people again. Good service, good prices, good people."
"We have travelled with ROL over many years and have always found ROL helpful, professional and friendly. We look forward to further cruises booked by ROL."
"What a pleasure it is to have ROL Cruise in this world. When planning to make a booking or enquiry there is always a knowledgeable person to help you, instead of a machine. During the booking stages and build up to the trip ROL Cruise has always been most helpful and friendly making the whole experience a joy."
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