ROL Cruise customer experience rating 4.8/5 


Based on 4403 reviews

Great service

18 Feb 2019

They answered the phone quickly and found out the minute of the cruise when asked. She gave her direct line and either remembered us or kept good records so that after 4 telephone conversations (while we thought about it) we concluded the deal. Very good

Great service and cruise miles as well.

18 Feb 2019

Great service and cruise miles as well.

good booking proceedure but let down by non follow up of complaints .

18 Feb 2019

Never came back to me regarding previous cruise complaints against celebrity cruises. celebrity have eventually replied re my e mail to rol and celebrity, but nothing from rol. booking experience quite good but have certainly lost a star because of their non reply as stated.

This is the first time I have booked with ROL and so far, no complaints!

18 Feb 2019

The cruise consultant acknowledged my enquiry and confirmed she would telephone the following morning, which she did. As I require an accessible cabin there were none available on my first my choice of cruise, but one was found on a similar cruise sailing a month later. This was booked, and confirmation was emailed within a couple of hours, with the promise that all the paperwork would be received within five working days.

Great Purchasing Experience

18 Feb 2019

Kelly Boherty was the agent that helped us make the cruise purchase. We are in the USA so she followed up from Joy Magnussen who said she would have someone call us on Saturday morning and Kelly did that. She went over the details as we had never purchased a cruise from ROL. She was very detailed, had answers to our questions and was very pleasant. Hopefully the follow up with cruise information and the cruise itself will be as pleasant an smooth.

Excellent

18 Feb 2019

Excellent

Booking a cruise

18 Feb 2019

the only problem to resolve is the correct start date of our holiday, otherwise ROL performing to its usual high standard. We have used them a few times

An asset to ROL

18 Feb 2019

Friendly, knowledgeable, helpful, patient, an asset to ROL

An asset to ROL

18 Feb 2019

Friendly, knowledgeable, helpful, patient, an asset to ROL

Patient,helpful advisor.

18 Feb 2019

We have used them before and there have been no problems. Would use again.

Karen was very knowledgable about our cruise and explained all the criteri.

18 Feb 2019

Very pleasant and helpful, giving us alternative dates for our cruise. Would recommend them again.

Excellent service from sales staff, wold definitely recommend this company.

18 Feb 2019

very good service. Very helpful person who explained things very well.

Karen made the booking go smoothly.

18 Feb 2019

Very friendly staff and helpful all information at her fingertips .

Christmas Markets

Cruise Code: 1302461 / Voyage Code: L1931

FREE all-inclusive drinks package & gratuities OR 3 Cruises for the Price of 2

The 2019/20 Ultimate Choice Promotion

Read more

As the No.1 agent for Fred. Olsen Cruise Lines we are delighted to present to you this brand new and exclusive Ultimate Choice Promotion. 

Choose from FREE All-inclusive Drinks Package & Gratuities OR 3 cruise for the Price of 2

Plus receive EXCLUSIVE FREE on board spend of up to £400 when booking an Ocean View room or above when you book with ROL Cruise

REDEEM YOUR CRUISE MILES FOR EXCLUSIVE SAVINGS*

CHOOSE FROM: FREE ALL-INCLUSIVE DRINKS PACKAGE & GRATUITIES OR 3 CRUISES FOR THE PRICE OF 2*

EXCLUSIVE FREE ON BOARD SPEND*

Loader animation
Loader animation

Retrieving live price information, please wait.

Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 3,998 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Exclusive FREE on board spend
  • Choose from: FREE all-inclusive drinks package & gratuities OR 3 Cruises for the Price of 2
  • All meals throughout your cruise - from five course a la carte dining to informal buffets and late-night snacks
  • Self service tea & coffee facilities at selected venues
  • Evening Entertainment including, cabarets and dancing, with a different show each night
  • Captain’s drinks party and Gala Buffet
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • The currency on board is pound sterling, so you won’t be affected by any foreign exchange rate fluctuation
  • Brexit Protection Guarantee - we guarantee the price of your holiday will not increase, plus you are fully protected by ABTA & ATOL

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

Feefo logo

Overview


As the No.1 agent for Fred. Olsen Cruise Lines we are delighted to present to you this brand new and exclusive Ultimate Choice Promotion. 

Choose from FREE All-inclusive Drinks Package & Gratuities OR 3 cruise for the Price of 2

Plus receive EXCLUSIVE FREE on board spend (amount varies depending on voyage, please enqure at time of booking) when booking an Ocean View room or above when you book with ROL Cruise

Your Itinerary


Show itinerary as:

  • Balmoral

    Your Ship


    Balmoral

    Fred Olsen Cruise Lines

    Fred Olsen Cruise Lines
    View
  • Southampton

    Day 1

    Southampton

    29 Nov 2019

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide
  • Zeebrugge (For Bruges), Belgium

    Day 2

    Zeebrugge (For Bruges), Belgium

    30 Nov 2019

    With its medieval buildings, charming canals and cobblestone streets, Bruges is like something from a fairytale. Its oval-shaped historic city centre is a UNESCO World Heritage Site.

    Destination guide
  • Day 3


    At Sea

    01 Dec 2019

  • Day 4


    Cruising Oslofjord

    02 Dec 2019

  • Oslo, Norway

    Day 4

    Oslo, Norway

    02 Dec 2019

    A Norway cruise is unlike any other. Embark on a voyage of discovery to picturesque Fjords, encompassing mountains and Glaciers.

    Destination guide
  • Copenhagen, Denmark

    Day 5

    Copenhagen, Denmark

    03 Dec 2019

    With its ancient castles, brightly coloured houses and sculpture of a certain little mermaid, wandering around Copenhagen can sometimes feel like you’ve walked into a storybook.

    Destination guide
  • Day 6


    Warnemunde, Germany

    04 Dec 2019

  • Day 7


    Kiel Canal Transit

    05 Dec 2019

  • Hamburg, Germany

    Day 8

    Hamburg, Germany

    06 Dec 2019

    Home to one of the biggest ports in Europe, Hamburg leaves visitors spoilt for choice when it comes to things to do and see.

    Destination guide
  • Day 9


    At Sea

    07 Dec 2019

  • Southampton

    Day 10

    Southampton

    08 Dec 2019

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide

The Ship


Balmoral is the largest of our ocean-going cruise ships, yet is still small enough to navigate size-restricted waterways such as the Kiel Canal, providing fantastic scenic cruising opportunities, and retains the warm, intimate and friendly atmosphere that the Fred. Olsen fleet is renowned for. Balmoral is named after the Scottish residence of the British Royal Family, and the Scottish theme runs throughout the main dining venues – the Ballindalloch, Avon and Spey – where guests can enjoy tantalising menus prepared by our expert chefs. Featuring 710 well-appointed rooms and suites and a selection of comfortable lounges, bars and inviting public areas which have been extensively refitted Show less and improved as part of Fred. Olsen's fleet-wide refurbishment programme, Balmoral provides guests with ample space in which to relax and share a memorable cruise experience with hundreds, not thousands, of fellow travellers. And, as our guests have come to expect, there is always an array of superb entertainment on offer throughout the day, from lectures and hobby classes to live cabaret and comedians, ensuring you can make the most of your time on board.

Balmoral


Launched: January 2008 | Occupancy: 1,350 passengers

Tonnage: 43,537 tons | Length: 715 ft (217.93 m)

Star Rating

  • Crown Icon
  • Crown Icon
  • Crown Icon
  • Crown Icon

Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


Divider Crest Logo

* Terms and Conditions


Terms and Conditions: Booking conditions of Fred. Olsen Cruise Lines and Reader Offers Limited Agency terms of business apply. Prices are per person based on two adults sharing, except single cabins, and may increase or be withdrawn at any time. Some ports may require a tender. Advertised tours and tickets will be at an additional cost. On board spend is per room and tiered depending on room and cruise booked. Drinks package & gratuities are subject to the cruise lines T&Cs. Room upgrades are subject to availability at the time of booking and only applicable to selected sailings. Northern lights and wildlife sightings are not guaranteed. 3 for 2 cruises - All three cruises must be booked in one transaction with the same lead name. Further T&Cs apply. Fred. Olsen Cruise Lines Cashback T&Cs apply on applicable sailings. Oceans members discounts are tiered dependant on membership level. Enjoyment promise terms and conditions apply. Please note, Ultimate Choice promotion ends 8.30pm Thursday 28th February 2019. Cruise Miles T&Cs apply. E&OE.

Fred. Olsen Enjoyment Promise: The enjoyment promise excludes sailings of 4 nights or less. The promise only applies to bookings made for departures more than 12 weeks ahead; The Enjoyment Promise only applies to passengers who have contracted with FOCL. To evoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of sailing. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs. Voyages of 28 nights or longer will require an interim deposit. A 15% deposit will need to be paid at the time of booking and then a remaining 15% will need to be paid at 180 days prior to sailing date.

The Brexit Protection Guarantee ensures after booking your cruise holiday the price paid is final and you will be fully protected by ABTA & ATOL.

Similar Cruises


EXPLORE THE ARCTIC
from £1,399pp
Cabin type: Inside

The Ultimate Norway Discovery

RETURN FLIGHTS & OVERSEAS TRANSFERS*, EXPLORE THE ARCTIC WITH A RANGE OF EXCURSIONS*, EXPERIENCE THE PHENOMENON OF THE MIDNIGHT SUN*, CROSS ARCTIC CIRCLE*

24 April 2019 | 11 Nights
Hurtigruten : MS Finnmarken

Itinerary
Upon arrival, transfer to the port and embark your ship, Florø – Molde, Norway, Kristiansund – Rørvik, Norway, Brønnøysund – Svolvær, Norway, Stokmarknes – Skjervøy, Norway, Øksfjord… ...Read More

EXPLORE THE ARCTIC
from £1,599pp
Cabin type: Outside

The Ultimate Norway Discovery

RETURN FLIGHTS & OVERSEAS TRANSFERS*, EXPLORE THE ARCTIC WITH A RANGE OF EXCURSIONS*, EXPERIENCE THE PHENOMENON OF THE MIDNIGHT SUN*, CROSS ARCTIC CIRCLE*

03 April 2019 | 11 Nights
Hurtigruten : MS Polarlys

Itinerary
Upon arrival, transfer to the port and embark your ship, Florø – Molde, Norway, Kristiansund – Rørvik, Norway, Brønnøysund – Svolvær, Norway, Stokmarknes – Skjervøy, Norway, Øksfjord… ...Read More

EXPLORE THE ARCTIC
from £1,299pp
Cabin type: Inside

The Ultimate Norway Discovery

RETURN FLIGHTS & OVERSEAS TRANSFERS*, EXPLORE THE ARCTIC WITH A RANGE OF EXCURSIONS*, EXPERIENCE THE PHENOMENON OF THE MIDNIGHT SUN*, CROSS ARCTIC CIRCLE*

11 April 2019 | 11 Nights
Hurtigruten : MS Nordlys

Itinerary
Upon arrival, transfer to the port and embark your ship, Florø – Molde, Norway, Kristiansund – Rørvik, Norway, Brønnøysund – Svolvær, Norway, Stokmarknes – Skjervøy, Norway, Øksfjord… ...Read More

Price preference

You are currently viewing preference is: Single pricing

Change to Per Person Continue with current preference