ROL Cruise launches Academy of Cruise Excellence

After months of planning, we are delighted to have launched our brand new customer-focused training programme – designed to support our staff in ‘delivering excellence’.  ACE provides an opportunity for our team to shape their own career development and help everyone make a difference, both personally and within the business.

To launch the ACE programme in style, the inaugural ‘Academy of Cruise Excellence Awards’ was hosted on Friday 14^th July within the grounds of our headquarters in Colchester. Paddy McGuinness was invited as a surprise guest to host the awards and presented awards in six categories, to staff to recognise their dedication, commitment and results.

 

Jeremy Dickinson, CEO said:

“The ROL Cruise management team and I fundamentally believe that every employee counts and that everyone can, and does, make a difference. We’re a great team and the ACE awards is our way of recognising everyone and saying ‘thank you’. The event was a fantastic success; our host Paddy McGuinness was a real highlight, and we all enjoyed celebrating the achievements of everyone together; it was a truly memorable evening.”

Awards were presented to six members of staff in the following categories: Sales Excellence Award, External Recognition Award, Culture and Communication Excellence Award, Partnership Excellence Award, Training and Development Excellence Award and the Customer Excellence Award.  A ‘winner’s winner’ prize draw also took place with one person winning an all-inclusive 7-night stay for two at the Pineapple Beach Club in Antigua with Upper Class flights with Virgin Atlantic.

Academy of Cruise Excellence Award Winners:

• Jemma Smart – Sales Excellence Award
• Stacy Day – External Recognition Award
• Carly Goswell – Culture and Communication Excellence Award
• Natasha Chaplin – Partnership Excellence Award
• Gill Rogers – Training and Development Excellence Award
• Joanne Marsh & Mary Adams – Customer Excellence Award

The prize draw was won by Stacy Day