After months of planning, we are delighted to have launched our brand new customer-focused training programme – designed to support our staff in ‘delivering excellence’.  ACE provides an opportunity for our team to shape their own career development and help everyone make a difference, both personally and within the business.

To launch the ACE programme in style, the inaugural ‘Academy of Cruise Excellence Awards’ was hosted on Friday 14th July within the grounds of our headquarters in Colchester. Paddy McGuinness was invited as a surprise guest to host the awards and presented awards in six categories, to staff to recognise their dedication, commitment and results.

Concierge Team with Paddy McGuinness

 

Jeremy Dickinson, CEO said:

“The ROL Cruise management team and I fundamentally believe that every employee counts and that everyone can, and does, make a difference. We’re a great team and the ACE awards is our way of recognising everyone and saying ‘thank you’. The event was a fantastic success; our host Paddy McGuinness was a real highlight, and we all enjoyed celebrating the achievements of everyone together; it was a truly memorable evening.”

Awards were presented to six members of staff in the following categories: Sales Excellence Award, External Recognition Award, Culture and Communication Excellence Award, Partnership Excellence Award, Training and Development Excellence Award and the Customer Excellence Award.  A ‘winner’s winner’ prize draw also took place with one person winning an all-inclusive 7-night stay for two at the Pineapple Beach Club in Antigua with Upper Class flights with Virgin Atlantic.

Commercial Team with Paddy McGuinness

Academy of Cruise Excellence Award Winners:

  • Jemma Smart – Sales Excellence Award
  • Stacy Day – External Recognition Award
  • Carly Goswell – Culture and Communication Excellence Award
  • Natasha Chaplin – Partnership Excellence Award
  • Gill Rogers – Training and Development Excellence Award
  • Joanne Marsh & Mary Adams – Customer Excellence Award

The prize draw was won by Stacy Day

Customer Care Team with Paddy McGuinness
  • News
  • Awards

Divider Crest Logo

Featured cruises


from £10,155pp
Cabin type: Outside

Los Angels to Auckland

Complimentary select fine wines, premium spirits, champagnes, dining in each speciality restaurant once per cruise, All gratuities for dining room and wait staff, 60 minutes complimentary Wi-Fi and…

14 January 2019 | 22 Nights
Crystal Cruises : Crystal Serenity

Itinerary
Los Angeles/San Pedro, California, USA, Oahu/Honolulu, Hawaii, USA, Maui/Lahaina, Hawaii, USA, Fanning Island, Republic of Kiribati, Pago Pago, Lautoka, Fiji, Waitangi, Bay of Islands, New Zealand,… ...Read More

from £1,056pp
Cabin type: Inside

Eastern Caribbean Holiday

Spacious en-suite accommodation, A fantastic array of dining options, including the grand main dining room with flavours to suit every mood, A range of activities, from relaxing in the adults-only…

30 December 2018 | 7 Nights
Royal Caribbean International : Oasis of the Seas

Itinerary
Port Canaveral, Nassau, Bahamas, Charlotte Amalie, St Thomas, Philipsburg, St Maarten, Port Canaveral ...Read More

On board spend
from £949pp
Cabin type: Inside

Croatia and Italy

ON BOARD SPEND AVAILABLE*, RETURN FLIGHTS & OVERSEAS TRANSFERS, EARN CRUISE MILES WITH EVERY BOOKING, FANTASTIC DESTINATIONS*

11 October 2018 | 7 Nights
P&O Cruises : Oceana

Itinerary
Valletta, Malta, Zadar, Croatia, Venice, Italy, Sibenik, Croatia, Dubrovnik, Croatia, Valletta, Malta ...Read More

Find a Cruise

Price preference

You are currently viewing preference is: Single pricing

Change to Per Person Continue with current preference