ROL Cruise customer experience rating 4.6/5 


Based on 562 reviews

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Knowledgeable and helpful staff

08 Apr 2018

Overall, a very good experience with with good knowledgeable and helpful staff

Argentina & Chile

Cruise Code: 1155264

Experience Modern Luxury

Plus, book an Ocean View Stateroom or above and receive a classic drinks package & on board spend of up to $400

The 2018 All-Inclusive Spring Sale with Celebrity Cruises

MODERN LUXURY CRUISING*

FREE UP TO $400 ON BOARD SPEND*

EXCLUSIVE ADDED BENEFITS FOR SUITES*

FREE CLASSIC DRINKS PACKAGE*

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 15,406 cruise miles

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Your ROL Cruise package


What's included

  • Book an Ocean View Stateroom or above and enjoy a free classic drinks package
  • FREE on board spend of up to $400 for Ocean View Staterooms and above
  • Book a suite and you will enjoy a Premium Drinks package, FREE Wi-Fi and FREE gratuities
  • A wide range of superbly appointed suites, family and staterooms choices
  • Award-winning cuisine from the iconic main dining room with a nightly-changing menu
  • Lawn Club aboard Solstice Class ships
  • Fitness centre and classes with modern facilities and instructor-led sessions
  • Cutting-edge circus shows, Broadway-style theatre, comedy, magic and live music
  • Enjoy an open air movie on the rooftop terrace on Millennium Class Ships
  • Exclusive offers you can't find anywhere else

  • 20 years of cruise expertise

  • ATOL protection for your peace of mind

  • Award-winning customer service

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Your Itinerary


Show itinerary as:

Your Ship:

Celebrity Eclipse - Celebrity Cruises


Day

Port

Date

Due Depart


Day 4

Port :

Punta del Este, Uruguay

Date :

13 Mar 2019

Due - Departs :

13 Mar 2019


Day 5

Port :

At sea

Date :

14 Mar 2019

Due - Departs :

14 Mar 2019


Day 7

Port :

At sea

Date :

16 Mar 2019

Due - Departs :

16 Mar 2019


Day 11

Port :

Strait of Magellan

Date :

20 Mar 2019

Due - Departs :

20 Mar 2019


Day 12

Port :

Chilean Fjords , South America

Date :

21 Mar 2019

Due - Departs :

21 Mar 2019


Day 14

Port :

At sea

Date :

23 Mar 2019

Due - Departs :

23 Mar 2019


Day 15

Port :

San Antinio, Chile

Date :

24 Mar 2019

Due - Departs :

24 Mar 2019


The Ship


Since Celebrity Eclipse joined the fleet in 2010, she has dazzled and amazed even the most well-traveled cruisers. Like her Solstice Class sisters before her, Celebrity Solstice and Celebrity Equinox, she showcases spectacular vistas with 85% of all staterooms having sweeping veranda views. Celebrity Eclipse hosts Qsine, a dining venue with a unique and playful approach to familiar dishes from around the world, and Celebrity iLounge, a hip, modern Internet cafe offering guests what they have asked for - easy access to the Internet, inspiring classes and latest tech gadgets. Add the fresh green grass on the top deck's Lawn Club and the incredibly pampering services in AquaSpa, and you may never want to set foot on land again.

Celebrity Eclipse


Launched: April 2010 | Occupancy: 2,850 passengers

Tonnage: 122,000 tons | Length: 1041 ft (317.30 m)

Star Rating

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Cabins



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* Terms and Conditions


Booking conditions of Celebrity Cruises and Reader Offers Limited Agency Terms of Business apply. This offer applies to new bookings only. Staterooms are subject to availability at the time of booking. Reader Offers Ltd fares may be withdrawn at any time. Fares are per person based on two adults sharing a stateroom, are capacity controlled and subject to change at any time without notice. Drinks package is for Ocean View Staterooms or above for the 1st and 2nd guest. Exclusions apply. Suites will receive a premium drinks package. Free wi-fi and gratuities is for suite bookings only. Normal Cruise Miles terms and conditions apply. E&OE.

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