ROL Cruise customer experience rating 4.6/5 


Based on 565 reviews

Excellent over many years and many cruises.

27 Apr 2018

Efficient service when booking cruises and also with follow-up queries.

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Thank you so much for our brilliant review, have a truly magnificent time next year

Dale at ROL Cruise

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Western Mediterranean from Rome (Civitavecchia)

Cruise Code: 1280178

All-Inclusive Cruising with Norwegian Cruise Line

Plus WiFi Included for Haven Suites

All-Inclusive Cruising with NCL

Enjoy all-inclusive cruising with Norwegian Cruise Lines

GRATUITIES & SERVICE CHARGES INCLUDED*

FAMILY-FRIENDLY*

PREMIUM BRANDED DRINKS*

WIFI FOR HAVEN SUITES*

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Inside from:

£1,124pp

Balcony from:

£1,444pp

Suite from:

£1,554pp

Prices shown are per person based on 2 people sharing, except single traveller. Air price shown is based on departing from London

Earn up to 3,108 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Family-friendly cruising
  • Free Wi-fi when booking a Haven Suite or above
  • Full board accommodation
  • Freestyle Dining On Board - Dine where & when you like
  • 24-hour dining venue on select ships
  • Premium Drinks Package
  • Fantastic entertainment on board every evening
  • All on board gratuities and service charges

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • Norwegian Epic

    Your Ship


    Norwegian Epic

    Norwegian Cruise Line

    Norwegian Cruise Line
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  • Civitavecchia (Rome)

    Day 1

    Civitavecchia (Rome)

    09 Oct 2019

    Steeped in history and recognised as a UNESCO World Heritage Site, The Eternal City is a must-see destination.

    Destination guide
  • Livorno

    Day 2

    Livorno

    10 Oct 2019

    Formerly a small fishing village on the western coast of Tuscany, Livorno was reinvented as an ideal Renaissance city at the hands of the sixteenth century House of Medici.

    Destination guide
  • Cannes

    Day 3

    Cannes

    11 Oct 2019

    This city offers much more beyond the red carpet and luxury yachts. With glamorous shopping and social scene on the seafront, equally awe-inspiring are the sweeping coastal vistas.

    Destination guide
  • Palma (Majorca)

    Day 4

    Palma (Majorca)

    12 Oct 2019

    An expansive marina, a city full of history and golden beaches with cerulean waters characterise the welcoming capital of the Balearic Islands archipelago.

    Destination guide
  • Barcelona, Spain

    Day 5

    Barcelona, Spain

    13 Oct 2019

    Barcelona’s stunning blend of intriguing architecture, irrepressible culture, exquisite food and inviting beaches means that it is truly a destination that has something for everyone.

    Destination guide
  • Day 6


    At Sea

    14 Oct 2019

  • Naples

    Day 7

    Naples

    15 Oct 2019

    Naples and the surrounding area offer travel enthusiasts a whole treasure trove of fascinating attractions. With an engrossing history spanning more than 2,800 years...

    Destination guide
  • Civitavecchia (Rome)

    Day 8

    Civitavecchia (Rome)

    16 Oct 2019

    Steeped in history and recognised as a UNESCO World Heritage Site, The Eternal City is a must-see destination.

    Destination guide

The Ship


This isn’t just another new cruise ship, Norwegian Epic is cruising re-imagined with innovations never before seen at sea. And from summer 2015 she’ll be cruising in Europe year-round So, winter or summer, you can experience her exciting accommodation from Studios for solo travellers to the sheer indulgence of the Suites in the The Haven by Norwegian®. Catch mind-blowing, big name entertainment, savour 21 delicious dining choices and lose yourself in one of the largest spas at sea.

Norwegian Epic


Launched: June 2010 | Occupancy: 4,100 passengers

Tonnage: 155,873 tons | Length: 1081 ft (329.49 m)

Star Rating

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Cabins


Inside


Studio

Studio


Cool and hip, right down to the funky lighting and flat screen TV, this exclusive key card access-only category is unlike anything you have ever experienced before. These staterooms have a full size bed for one guest and a window view to the corridor. Studio guests have private key card access to The Living Room, which is a shared private lounge that boasts a bar, two large TV screens and comfy seating for hanging out, reading a book or just enjoying a drink before dinner.

Inside Stateroom - Guaranteed

Inside Stateroom - Guaranteed


These Inside Staterooms are a great and affordable accommodation for up to two guests. They feature a separate bathroom with shower and two lower beds that convert into a queen-size bed.

Inside

Inside


These Inside Staterooms are a great and affordable accommodation for up to two guests. They feature a separate bathroom with shower and two lower beds that convert into a queen-size bed..

Inside

Inside


These Inside Staterooms are a great and affordable accommodation for up to two guests. They feature a separate bathroom with shower and two lower beds that convert into a queen-size bed.

Mid-Ship Inside

Mid-Ship Inside


With two lower beds that convert into a queen-size bed and pull down beds to accommodate two more, these Mid-Ship Inside Staterooms can accommodate up to four guests. They also feature a separate bathroom with shower. And because they are mid-ship staterooms, you'll have easy access to everything on board.

Guarantee Inside

Guarantee Inside


These Inside Staterooms are a great and affordable accommodation for up to two guests. They feature a separate bathroom with shower and two lower beds that convert into a queen-size bed.

Family Inside

Family Inside


Located near our kids' area and with room for up to four, these Family Inside Staterooms are great if you want to bring the kids. They feature a separate bathroom, two lower beds that convert into a queen-size bed and two pull down beds to accommodate two more.

Mid-Ship Inside

Mid-Ship Inside


With two lower beds that convert into a queen-size bed and pull down beds to accommodate two more, these Mid-Ship Inside Staterooms can accommodate up to four guests. They also feature a separate bathroom with shower and access to some really great amenities. And because they are mid-ship staterooms, you'll have easy access to everything on board.

Balcony


Balcony

Balcony


These Balcony Staterooms have room for up to three guests & feature floor-to-ceiling glass doors that open to a private balcony with an incredible view. They include a separate bathroom with shower, two lower beds that convert into a queen-size bed, a sitting area & additional bedding to accommodate one more.

Mid-Ship Balcony

Mid-Ship Balcony


These feature floor-to-ceiling glass doors that open to a private balcony. With room for up to three they include a separate bathroom with shower, two lower beds that convert into a queen-size bed, a sitting area and additional bedding to accommodate one more. These Balcony Staterooms are mid-ship, so you'll have easy access to all the delicious dining and exciting activities on board.

Large Balcony

Large Balcony


These Large Balcony Staterooms can accommodate up to four guests. They include two lower beds that convert into a queen-size bed, a separate bathroom with shower & additional bedding to accommodate two more. Not to mention the large private balcony that offers you an incredible view.

Aft-Facing Balcony

Aft-Facing Balcony


You'll enjoy every inch of these staterooms, with enough space to sleep up to three guests. The two lower beds can be converted into a queen-size bed and the convertible sofa pulls out to sleep one more. You'll also have a sitting area and floor-to-ceiling glass doors that open to a private balcony. Because these are aft-facing, the view from your balcony is amazing and truly unforgettable.

Spa Balcony

Spa Balcony


The Spa Balcony Staterooms can accommodate up to three guests. They include two lower beds that convert into a queen-size bed, a sitting area, a separate shower and additional bedding to accommodate one more guest. You'll also receive entry to the Mandara Spa experience, including complimentary access to the Thermal Spa Suites plus your own private balcony to enjoy the view.

Guarantee Balcony

Guarantee Balcony


These Balcony Staterooms have room for up to three guests & feature floor-to-ceiling glass doors that open to a private balcony with an incredible view. They include a separate bathroom with shower, two lower beds that convert into a queen-size bed, a sitting area & additional bedding to accommodate one more.

Family Balcony

Family Balcony


Conveniently located near the kids' area, some of our Family Balcony Staterooms come with two lower beds that convert to a queen, one upper bed and a sofa bed, for a maximum capacity of four guests. Many are connecting staterooms, making it easier to bring the whole family. Triples feature two lower beds and a sofa bed. All of these staterooms feature curved walls, a unique bathroom treatment where every area is separate, including the shower and a modern vanity sink, plus a private balcony where the whole family can take in the beautiful views.

Family Balcony

Family Balcony


With room for up to four guests, these Family Balcony Staterooms are great if you want to bring the kids. They feature two lower beds that convert into a queen-size bed & additional bedding to accommodate two more, in addition to the separate bathroom with shower & private balcony for the whole gang to enjoy the view.

Suite


Mini-Suite with Balcony

Mini-Suite with Balcony


The Mini-Suites with a Balcony have room for up to four and feature curved walls, a sitting area, two lower beds that convert to a queen-size bed and a luxury bathroom with shower or tub. They also include additional bedding to accommodate two more guests and a private balcony with an amazing view.

Spa Mini-Suite with Balcony

Spa Mini-Suite with Balcony


The Spa Mini-Suites with a Balcony can accommodate up to three guests. They feature two lower beds that convert into a queen-size bed, a sitting area, shower or luxury bath with shower, additional bedding to accommodate one more guest and soothing spa décor. This is where stress and muscle aches instantly disappear and you’ll be pampered beyond your wildest dreams. You’ll receive complimentary entry to the Mandara Spa experience, including the thermal suites - the perfect place to unwind either before or after your spa treatments. Here you can indulge in heated tile lounge chairs, saunas, hydrotherapy pool, whirlpools and steam rooms. Note: Guests under 18 are not allowed in the thermal suites.

Spa Suite

Spa Suite


The Spa Suites, built for two, are a great way to experience a total spa vacation. These suites feature a queen-size circular bed, in suite hot tub, spa décor and entry to the Mandara Spa® experience, including complimentary access to the thermal suites. In addition to the private balcony with incredible views and luxury bathroom, you'll also have exclusive access to the Courtyard area, Concierge Lounge and private restaurant and bar. Includes butler and concierge service. Note: Guests under 18 are not allowed in the thermal suites.

2-Bedroom Family Villa with Balcony

2-Bedroom Family Villa with Balcony


With a living room, dining area, separate bedroom with queen-size bed and private balcony, these Villas have a maximum capacity of six and are perfect for the whole family. They feature two bathrooms, additional bedding to accommodate four more guests and exclusive access to the Courtyard area, Concierge Lounge and private restaurant and bar. Includes butler and concierge service.

Aft facing Penthouse with Balcony

Aft facing Penthouse with Balcony


These Penthouses with a Balcony have so much to offer. With room for up to two, you'll have a separate bedroom with queen-size circular bed and a living area, plus these Aft-Facing Penthouses offer an unforgettable view from the private balcony and include exclusive access to the Courtyard area, Concierge Lounge and private restaurant and bar. Includes butler and concierge service.

Family Mini-Suite with Balcony

Family Mini-Suite with Balcony


These Family Mini-Suites with a Balcony are perfect if you want to bring the kids. With room for up to four they feature two lower beds that convert into a queen-size bed, an upper bed & a sofa bed. In addition to the sitting area, luxury bathroom with shower or tub & your own private balcony, where the whole family can hang out and enjoy the view.

Deluxe Suite - Guaranteed


Deluxe Suite - Guaranteed

Deluxe Owners Suite with Large Balcony

Deluxe Owners Suite with Large Balcony


These suites with room for up to four, boast all around floor-to-ceiling windows. They include a separate bedroom with king-size bed, a living room, separate dining area and a private balcony with an amazing view. You'll also have a luxurious bathroom with separate shower and whirlpool tub, additional bedding to accommodate two more guests and access to the Courtyard area, Concierge Lounge and private restaurant and bar. Includes butler and concierge service.

Courtyard Penthouse with Balcony

Courtyard Penthouse with Balcony


With a maximum capacity of two, these Penthouses include a queen-size bed and luxury bathroom with shower. In addition to the private balcony with a fantastic view, you’ll also have exclusive access to the Courtyard area, Concierge Lounge and private restaurant and bar. Includes butler and concierge service.

Guarantee Mini-Suite


Guarantee Mini-Suite


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* Terms and Conditions


Terms and Conditions: Booking conditions of Norwegian Cruise Line and Reader Offers Limited Agency Terms of Business apply. This offer applies to new bookings only. Staterooms are subject to availability at the time of booking. Reader Offers Ltd fares may be withdrawn at any time. Fares are per person based on two adults sharing a stateroom. Drinks of up to $15 per serving are included for all guests in the stateroom. Guests will also receive 20% discount on wine by the bottle and in addition charged an 18% gratuity and specialty service charge. Guests under the age of 21 will receive a soda package. Certain exclusions apply. Gourmet dining is for suites and Haven Suites only and number of speciality meals are subject to the length of the cruise. Please note some staterooms may have a restricted view. Gratuities will be complimentary for staterooms and all passengers within those cabins. Normal Cruise Miles terms and conditions apply. E&OE

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