ROL Cruise customer experience rating 4.6/5 


Based on 562 reviews

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Knowledgeable and helpful staff

08 Apr 2018

Overall, a very good experience with with good knowledgeable and helpful staff

Western Mediterranean

Cruise Code: 1310257

Brand New - be one of the first to book!

Plus, tailor your holiday with your choice of on board extra!

2019/20 Exclusive Launch Promotion

Brand New - First Week on Sale

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Last chance to secure your 5% Past Passenger Discount

As a preferred agent for P&O Cruises, ROL Cruise are excited to present to you the brand new Official 2019/20 Exclusive Launch Promotion, featuring Arcadia’s 2020 Grand World Cruise plus, an array of incredible itineraries including the white sandy beaches of the Caribbean and the tropics of Costa Rica.

CHOICE OF CAR PARKING, ON BOARD SPEND OR COACH TRANSFERS*

EARN EXCLUSIVE CRUISE MILES

BONUS CRUISE MILES*

PAST PASSENGERS WILL RECEIVE 5% DISCOUNT*

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Inside from:

£699pp

Outside from:

£769pp

Balcony from:

£999pp

Suite from:

£1,669pp

Single from:

£1,099

Prices shown are per person based on 2 people sharing, except single traveller.

Earn up to 3,338 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Choice of on board extra, including: on board spend or car parking or coach transfers
  • Past passengers save 5%
  • Plus receive BONUS Cruise Miles - amount varies depending on voyage and cabin grade booked!
  • Fabulous dining in a variety of restaurants, including five-course gala menus from Marco Pierre White and black tie evenings
  • Spectacular entertainment from live music to West End-quality performers
  • State of the art gyms including sauna and/or steam room. There are a number of free exercise classes, and others which incur a small charge
  • A choice of pools to relax and unwind in or simply soak up the sun on the deck
  • Daily film screenings in the cinema, from the latest blockbusters
  • Use of the sports facilities including basketball and football courts, golf nets and table tennis tables
  • Exclusive offers you can't find anywhere else

  • 20 years of cruise expertise

  • ATOL protection for your peace of mind

  • Award-winning customer service

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Your Itinerary


Show itinerary as:

  • Arcadia

    Your Ship


    Arcadia

    P&O Cruises

    P&O Cruises
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  • Southampton

    Day 1

    Southampton

    08 Dec 2019

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide
  • At Sea

    Day 2

    At Sea

    09 Dec 2019

    Follow in the footsteps of the world’s greatest explorers as you wind your way through Lisbon’s cobblestone streets. Take in the tree-lined squares, ancient castles and colourful cityscape of Portugal’s capital city.

    Destination guide
  • Day 5


    At Sea

    12 Dec 2019

  • Cadiz, Spain

    Day 6

    Cadiz, Spain

    13 Dec 2019

    Cadiz has been a popular port, trading post and base for exploration for around 3,000 years and the influence of its varied past makes it a fascinating city to explore.

    Destination guide
  • Malaga, Spain

    Day 7

    Malaga, Spain

    14 Dec 2019

    The southern Spanish city of Malaga has a lot more to offer than a sunny Mediterranean climate. The city where artist Pablo Picasso was born is now regarded as Andalusia’s cultural capital.

    Destination guide
  • Cartagena, Colombia

    Day 8

    Cartagena, Colombia

    15 Dec 2019

    On Colombia’s Caribbean-facing coast, Cartagena is a handsome and historic city, with distinctive Colonial architecture dating back to the sixteenth century.

    Destination guide
  • Gibraltar

    Day 9

    Gibraltar

    16 Dec 2019

    A British Overseas Territory since 1713, Gibraltar is a pleasant blend of familiar and unique. While the currency and language are the same as back home, this destination has its own character...

    Destination guide
  • Day 10-11


    At Sea

    17 Dec 2019 to 18 Dec 2019

  • Southampton

    Day 12

    Southampton

    19 Dec 2019

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide

The Ship


Exclusively for adults, Arcadia offers a relaxed pace, stylish surroundings and more than a hint of extravagance to P&O Cruises. Arcadia’s signature features such as her exterior glass-fronted lifts and expansive art collection, featuring no less than 3,000 works of art, create a sophisticated air. Foodies will be in their element on this ship, for our Arcadia cruise ship features Marco Pierre White’s Ocean Grill restaurant and Atul Kochhar's East restaurant. Arcadia has many a place to happily while away an hour or two; Caffè Vivo, The Piano Bar and The Rising Sun pub to name but a few. There are plenty of ways to keep active too, but the ultimate route to feeling great has to lie with a visit to Arcadia’s wonderful spa which includes a large hydrotherapy pool and a thermal suite complete with fragrant aromatic showers. By evening, you’ll find spellbinding shows in The Palladium theatre, a lively casino, and The Globe, offering anything from comedy to live music.

Arcadia


Launched: April 2005 | Occupancy: 2,016 passengers

Tonnage: 83,700 tons | Length: 935 ft (284.99 m)

Star Rating

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Cabins



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* Terms and Conditions


Prices are per person based on two adults sharing, except single cabins, may increase or be withdrawn at any time. Offers apply to new bookings only. >Will incur supplementary costs and may require an additional overnight stay. Subject to availability. Cabin upgrades are subject to availability. Case of Fine Wine is based on one per booking, for UK mainland addresses only. Private UK Chauffeur is based on two adults sharing, up to 150 miles each way and mileage is tiered depending on grade booked. Grade has a restricted view. Car parking is based on one space for the duration of the cruise. Tours are at a supplement and subject to change. To receive past passenger discounts you will need to have your past passenger numbers to hand at the time of booking, is available until 30th April 2018 and is combinable with the P&O Cruises Select Price only and further terms and conditions apply. On board spend is per cabin. Wildlife sightings are not guaranteed. Cruise Miles T&Cs apply. Bonus Cruise Miles have been added to the advertised amount.

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