ROL Cruise customer experience rating 4.7/5 


Based on 2298 reviews

Good service

21 Sep 2018

Good comunication from the sales team keeping me up to date on my flight and times from Birmingham and booking me in to the airport Hotel

First booking

21 Sep 2018

My first booking with ROL. My call was answered quickly and in a friendly manner. However, when I asked about whether there would be choices for dinner on the ship booked for the expedition voyage (not my experience on previous voyages with Hurtigruten), I was told that there would be. I have since rung Hurtigruten who say that most dinners will be set menus, so they will need to be informed about any specific food needs by ROL. I have now informed ROL. I trust they will pass it on. It's best for staff to admit they don't know the answer to a question, but will find out, rather than misinform customers, no matter how well-intentioned. A payment receipt was sent immediately, but I was warned that it might take up to 14 days to received my booking confirmation documents, which is fair enough, but I've not experienced such delays with other companies. There was no mention of the size of the deposit required (30%) until I was asked for payment. It would have been useful to have this information in the brochure, as it is considerably bigger than I have been used to with other companies. Update 21 Sept: ROL rang me about the points made above - all sorted out now, and I do appreciate the fast response; it shows that they do value customers.

I was dealt with by a young lady, called emily, who quickly booked our holi

21 Sep 2018

The service was very good. I never give top marks as there is always room for improvement.

First experience of this company

21 Sep 2018

Very helpful when pre registering for 2020 cruise with P&O and they were successful in securing our cabin of choice on release date.

Great Service!

21 Sep 2018

Very helpful. Could answer every question I asked. Quick result.

booking

21 Sep 2018

Friendly and helpful if not available they rang back within 10 mins. Not pushy!

As efficient as always.

21 Sep 2018

I have used ROL many times and found the booking process as good as ever. Emily was able to handle my requests with a good knowledge and in a great manner.

Nothing too much trouble!

21 Sep 2018

Young lady was really helpful and knowledgeable about choice of cabin and prices. I am looking forward to my birthday cruise. Prices seem good too.

top marks.

21 Sep 2018

very friendly and efficient company ,we were given all the information we requested and got the cabin we booked,and we will be using them again.

Excellent

21 Sep 2018

Very professional and efficient.

Tropical / Eastern Caribbean

Cruise Code: 1310553

5★ Luxury with Holland America Line

Enjoy a FREE drinks package per stateroom, Speciality dining experience & bonus benefits for suite bookings

Explore the World with More

Enjoy a FREE drinks package worth up to $1,000 per stateroom, Speciality dining experience & bonus benefits for suite bookings

Read more

This exciting promotion from Holland America Line allows you to explore the World in 5★ Luxury whilst enjoying your chosen cruise.

With added benefits for all bookings you can relax, sail to exciting ports, where you can experience the culture, heritage and wonder at the marvels and beauty of the inspiring destinations on offer.

FREE DRINKS PACKAGE FOR ALL BOOKINGS*

REDEEM YOUR CRUISE MILES FOR EXCLUSIVE SAVINGS*

5 STAR LUXURY CRUISING*

FREE SPECIALITY DINING

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 5,596 cruise miles

Learn More

Your ROL Cruise package


What's included

  • FREE drinks package per stateroom
  • Speciality dining experience included
  • Plus book a suite and also receive a bonus $200 on board spend
  • Spacious, elegantly appointed staterooms, many with private verandas
  • All meals throughout your cruise - five course fine dining, informal buffets and late-night snacks throughout the day and early evening
  • All evening entertainment, including Broadway-style shows and live music in many of the lounges
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • A choice of daily on board activities
  • Luggage porterage between your cabin and the drop-off/pick-up point
  • Luxurious Mariner's Dream™ beds and premium linens
  • Luxurious bathrobes and Elemis skincare and spa therapy products
  • 24 hour in-room dining

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


This exciting promotion from Holland America Line allows you to explore the World in 5★ Luxury whilst enjoying your chosen cruise.

With added benefits for all bookings you can relax, sail to exciting ports, where you can experience the culture, heritage and wonder at the marvels and beauty of the inspiring destinations on offer.

Your Itinerary


Show itinerary as:

Your Ship:

ms Nieuw Statendam - Holland America Line


Day

Port

Date

Due Depart


Day 3

Port :

At Sea

Date :

26 Nov 2019

Due - Departs :

26 Nov 2019


Day 5

Port :

Amber Cove (Puerta Plata)

Date :

28 Nov 2019

Due - Departs :

28 Nov 2019


Day 6

Port :

At Sea

Date :

29 Nov 2019

Due - Departs :

29 Nov 2019


Day 9

Port :

At Sea

Date :

02 Dec 2019

Due - Departs :

02 Dec 2019


Day 13

Port :

At Sea

Date :

06 Dec 2019

Due - Departs :

06 Dec 2019


The Ship


Launching in December 2018, ms Nieuw Statendam, a sister ship to Koningsdam and the second of our Pinnacle-class ships, features a design inspired by the fluid curves of musical instruments. Guests can savor her innovative specialty restaurants - from Sel de Mer to the Grand Dutch Cafe. Explore at America's Test Kitchen's cooking classes and hands-on workshops. And thrill to BBC Earth Experiences presentations at our spectacular two-story World Stage.

ms Nieuw Statendam


Launched: December 2018 | Occupancy: 2,650 passengers

Tonnage: 99,500 tons | Length: 975 ft (297.18 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Holland America Line and Reader Offers Limited Agency terms and conditions apply. ALL PRICES STATED ARE CRUISE ONLY. Offer advertised applies to new bookings only. Savings are based on two adults sharing. Offers are capacity controlled and may be modified or withdrawn without prior notice. Other restrictions may apply. Offers are not combinable with any other discounts and are not transferable or refundable. Subject to availability. Offers are applicable on select 2018-2020 sailings. Signature Beverage Package has a daily limit of 15 beverages, subject to the cruise lines T&Cs. Speciality dining experience, guests receive one complimentary dinner per person per booking. Book a Suite and receive on board spend. Star ratings are ROL Cruise classified. Normal Cruise Miles terms and conditions apply. E&OE.

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