ROL Cruise customer experience rating 4.7/5 


Based on 2298 reviews

Good service

21 Sep 2018

Good comunication from the sales team keeping me up to date on my flight and times from Birmingham and booking me in to the airport Hotel

First booking

21 Sep 2018

My first booking with ROL. My call was answered quickly and in a friendly manner. However, when I asked about whether there would be choices for dinner on the ship booked for the expedition voyage (not my experience on previous voyages with Hurtigruten), I was told that there would be. I have since rung Hurtigruten who say that most dinners will be set menus, so they will need to be informed about any specific food needs by ROL. I have now informed ROL. I trust they will pass it on. It's best for staff to admit they don't know the answer to a question, but will find out, rather than misinform customers, no matter how well-intentioned. A payment receipt was sent immediately, but I was warned that it might take up to 14 days to received my booking confirmation documents, which is fair enough, but I've not experienced such delays with other companies. There was no mention of the size of the deposit required (30%) until I was asked for payment. It would have been useful to have this information in the brochure, as it is considerably bigger than I have been used to with other companies. Update 21 Sept: ROL rang me about the points made above - all sorted out now, and I do appreciate the fast response; it shows that they do value customers.

I was dealt with by a young lady, called emily, who quickly booked our holi

21 Sep 2018

The service was very good. I never give top marks as there is always room for improvement.

First experience of this company

21 Sep 2018

Very helpful when pre registering for 2020 cruise with P&O and they were successful in securing our cabin of choice on release date.

Great Service!

21 Sep 2018

Very helpful. Could answer every question I asked. Quick result.

booking

21 Sep 2018

Friendly and helpful if not available they rang back within 10 mins. Not pushy!

As efficient as always.

21 Sep 2018

I have used ROL many times and found the booking process as good as ever. Emily was able to handle my requests with a good knowledge and in a great manner.

Nothing too much trouble!

21 Sep 2018

Young lady was really helpful and knowledgeable about choice of cabin and prices. I am looking forward to my birthday cruise. Prices seem good too.

top marks.

21 Sep 2018

very friendly and efficient company ,we were given all the information we requested and got the cabin we booked,and we will be using them again.

Excellent

21 Sep 2018

Very professional and efficient.

Luxury Mekong & Temple Discovery from Ho Chi Minh

Cruise Code: 1313044

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 9,280 cruise miles

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Your ROL Cruise package


What's included

  • Scenic Freechoice – a choice of sightseeing activities throughout your journey
  • Scenic Enrich experiences – unforgettable and exclusive events
  • Scenic Sundowners – exclusive hosted cocktails in a stunning location (on selected sailings)
  • Fly from a selection of UK airports
  • All-inclusive luxury river cruising on board a 5 star Scenic Space-Ship
  • Butler service for all guests (excludes Russia)
  • Complimentary premium branded beverages all day, everyday (excludes Russia)
  • The freedom of e-bikes (excludes Asia, Russia and Portugal)
  • Expert local guides
  • All tipping and gratuities
  • Up to six dining options, from casual to fine dining
  • Exclusive Scenic Tailormade GPS for self-guided touring (excludes Asia, Russia and Portugal)
  • Authentic local entertainment
  • Cruise Directors to guide and assist
  • Complimentary wi-fi (excludes Asia)
  • Overseas transfers

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


Over 14 memorable days, be inspired by the timeless heritage of Vietnam and Cambodia, neighbouring countries connected by the Mekong, but distinct in their unique customs and traditions. Ho Chi Minh City marks the start of your journey to the heart of South East Asia, and here you’ll board the Scenic Spirit to begin your luxury cruise on the Mekong. In Cái Bè, board a Sampan to explore the enchanting floating markets, before visiting a traditional Vietnamese house. Take a trip to Evergreen Island, and ride a famous Xe Loi between historic farmsteads, finishing your tour at the beautiful Tra Su Bird Sanctuary. Crossing the border into Cambodia, arrive at Phnom Penh, and there ride a traditional Tuk Tuk to the prestigious Raffles, Hotel Le Royal. Here, participate in a Scenic Enrich high tea experience, and enjoy the hotel’s renowned cocktail, the Femme Fatale, named in honour of Jacqueline Kennedy Onassis. Take your seat at the colourful Cambodian Circus of Phare, one of Siem Reap’s must-see cultural encounters. The following day, you’re treated to a Champagne breakfast as the sun rises over the Temples of Angkor. Spend the day exploring these ancient ruins, buried deep within the jungle, before attending an exclusive Scenic Enrich dinner amid the ancient stones of Angkor – the perfect way to raise a toast to what has undoubtedly been the trip of a lifetime.

Your Itinerary


Show itinerary as:

Your Ship:

Scenic Spirit - Scenic River Cruises


Day

Port

Date

Due Depart


Day 14

Port :

Arrive UK

Date :

09 May 2019

Due - Departs :

09 May 2019


The Ship


Scenic’s Mekong River cruises take place aboard Scenic Spirit, a 279-foot vessel that was launched in 2016 and can accommodate 68 passengers in 34 one-bedroom balcony suites. The Scenic Spirit, offers an almost 1:1 staff-to-guest ratio and is equipped with a sleek swimming pool, a steam sauna, and an open-air cinema. The brand new, custom-built 5-Star ships are the most spacious, luxurious and indulgent vessels on the Mekong and Irrawaddy rivers. With an almost 1:1 staff-to-guest ratio, the largest suites available on the waters on South East Asia, and an opulent collection of decadent amenities at your disposal, guests on board will enjoy the ultimate river cruise experience. Scenic Spirit represents a connection between tradition and innovation. The resort-style pool, relaxing steam sauna and open-air cinema are the sort of facilities you would expect to find in a world-class hotel, while our quiet library, beauty salon and tranquil wellness center offer an abundance of places to escape for a little privacy – or even an indulgent treatment. The journeys to South East Asia combine the best of all-inclusive river cruising. While on board our 5-star fleet almost everything you can think of is included, from unlimited complimentary drinks and diverse dining to near-daily sightseeing excursions, butler service and even a minibar that’s replenished daily. If you choose to extend your journey, you’ll stay in exceptional hotels where breakfast is included every day. With so much to see, you’ll continue to explore with your Freechoice and Enrich programs, while also enjoying the freedom to discover your destination independently.

Scenic Spirit


Launched: January 2016 | Occupancy: 68 passengers

Length: 279 ft (85.04 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


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