ROL Cruise customer experience rating 4.8/5 


Based on 4454 reviews

good personal and efficient service

22 Feb 2019

Quick efficient service Polite and informative members of staff.

I will use ROL cruise in the future, they seem to care.

22 Feb 2019

I would certainly recommend them for being a helpful and friendly service.

very informative customer service

21 Feb 2019

easy to use website, and very good customer service over telephone.

could not have been better.

21 Feb 2019

pulled out every manouever to supply the result I was looking for.

Great to deal with.

21 Feb 2019

Always available to answer queries A good understanding of Ship and Cruise details. Very polite manner.

Good experience so far

21 Feb 2019

Very attentive on the phone and answered all queries clearly and quickly

None stressful experience.

21 Feb 2019

Pleasant and helpful from beginning with real attempt to meet our requirements.

Better done through ROL!

21 Feb 2019

Quite simply I wanted to book a cruise and I phoned ROL and they deal with my request efficiently giving useful advice.

Excellent advice even though it was at 8pm at the end of a long, busy day.

21 Feb 2019

We found a cruise to the Hidden Baltic that we were interested in but as it was advertised for 2020 we did not want to book so far in advance. It hadn't occurred to us that there would be the same tour going at Easter this year, but that is exactly what the salesperson suggested she would check. It was available and in the cabin grade that we wanted.Excellent advise

Well done. It is apleasure doing business with you

21 Feb 2019

Jasmine was extremely helpful and efficient. She quickly sorted out my requirements and the associated costs. Thank you .

Best cruise company , in my opinion !

21 Feb 2019

I have used ROL cruise service every time for booking cruises. They are easy to communicate with and their staff are helpful, nothing is too much trouble.

Good Service

21 Feb 2019

Easy to book. Very informative. Very friendly

Prompt and effective service.

21 Feb 2019

Investigated our particular requirements, and obtained an acceptable solution in short time. Responded promptly to telephone calls.

No comunication from ROL said they would, very unhappy

21 Feb 2019

We have been promised 4 times that they would ring us back and still haven't. We have been customers for years and feel very let down

Good customer relations

21 Feb 2019

Dealt with the same person on several occasions who understood my requirements and assisted with my purchase.

Gerald did so well !!

21 Feb 2019

Rol always helpful

Majestic Mekong River Cruise

Cruise Code: 1367873

Limited Availability

The Maiden 2019/20 Mekong River Cruise

Early booking savings of up to £2,000 + FREE drinks, gratuities and MORE

Read more

We are delighted to introduce Emerald Waterways’ BRAND NEW ship, Emerald Harmony, a spectacular river cruise Star-Ship that will exceed all your expectations!

Join the newest ship to the Emerald Waterways fleet as she embarks on an incredible journey of a lifetime through Vietnam & Cambodia. You could be one of the first to book this exciting 14 night river cruise and land tour. Inspired by temples and traditions be carried to an enigmatic land of colour, mystery and intrigue with this Mekong River Cruise...

EARLY BOOKING SAVINGS*

SHORE EXCURSIONS INCLUDED*

FREE DRINKS & GRATUITIES INCLUDED*

HOTEL STAYS IN SIEM REAP AND HO CHI MINH CITY

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Prices shown are per person based on 2 people sharing, except single traveller.

Your ROL Cruise package


What's included

  • Book today and save £2,000 - please hurry, offer ends 31st January 2019
  • THREE night hotel stay at the Shinta Mani Hotel in Siem Reap Cambodia
  • Be the first to sail on Emerald Harmony in her Maiden Season
  • SEVEN night Mekong River Cruise
  • ALL meals included on board
  • Just a deposit required to secure your preferred stateroom
  • Gratuities are included
  • Complimentary Wi-Fi
  • Overseas transfers
  • Shore excursions and guided tours almost everyday with personal headset
  • Complimentary wine, beer and soft drinks with lunch and dinner
  • Emerald ACTIVE programme with guided bicycle and walking tours
  • At least one extra-special EmeraldPLUS experience offering greater insight into the culture, cuisine and lifestyle of the given destination
  • Return economy flights from a selection of airports
  • First-class service from an English-speaking crew

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


Embark on a journey of a lifetime through Vietnam & Cambodia with this incredible Majestic Mekong 2019/20 River Cruise Launch Promotion. Be one of the first to book this exciting 14 night river cruise and land tour, inspired by temples and traditions. Be carried to an enigmatic land of colour, mystery and intrigue with this Mekong River Cruise. The evocative customs and traditions of Southeast Asia are showcased by the great Mekong, which serves as a lifegiving passageway for the people who rely on its emerald waters for transport, trade and food.

Your Itinerary


Show itinerary as:

Your Ship:

Emerald Harmony - Emerald Waterways


Day

Port

Date

Due Depart


Day 15

Port :

Arrive in London/Manchester/UK

Date :

17 Sep 2019

Due - Departs :

17 Sep 2019


The Ship


ROL Cruise are delighted to introduce Emerald Waterways’ BRAND NEW ship – Emerald Harmony, a spectacular river cruise Star-Ship that will exceed all your expectations! Join the newest ship to the Emerald Waterways fleet as she embarks on an incredible river cruise down the mighty Mekong on her maiden season.

Emerald Harmony


Launched: January 2019 | Occupancy: 84 passengers

Length: 293 ft (89.31 m)

Star Rating

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* Terms and Conditions


Fares are per person based on two adults sharing, and may increase or be withdrawn at any time. Offer applies to new bookings only. Ports may require a tender. Regional and premium class flights will incur supplementary costs and may require an additional overnight stay. Please note, flights will be indirect. Free drinks are subject to the cruise line’s T&Cs. Savings is based on two adults sharing. Named hotels are subject to change and should the named hotel not be available an alternative will be supplied. Further T&Cs apply. Subject to change and may not be suitable for guests with mobility restrictions. Emerald Waterways T&Cs apply. E&OE.

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