ROL Cruise customer experience rating 4.7/5 


Based on 2298 reviews

Good service

21 Sep 2018

Good comunication from the sales team keeping me up to date on my flight and times from Birmingham and booking me in to the airport Hotel

First booking

21 Sep 2018

My first booking with ROL. My call was answered quickly and in a friendly manner. However, when I asked about whether there would be choices for dinner on the ship booked for the expedition voyage (not my experience on previous voyages with Hurtigruten), I was told that there would be. I have since rung Hurtigruten who say that most dinners will be set menus, so they will need to be informed about any specific food needs by ROL. I have now informed ROL. I trust they will pass it on. It's best for staff to admit they don't know the answer to a question, but will find out, rather than misinform customers, no matter how well-intentioned. A payment receipt was sent immediately, but I was warned that it might take up to 14 days to received my booking confirmation documents, which is fair enough, but I've not experienced such delays with other companies. There was no mention of the size of the deposit required (30%) until I was asked for payment. It would have been useful to have this information in the brochure, as it is considerably bigger than I have been used to with other companies. Update 21 Sept: ROL rang me about the points made above - all sorted out now, and I do appreciate the fast response; it shows that they do value customers.

I was dealt with by a young lady, called emily, who quickly booked our holi

21 Sep 2018

The service was very good. I never give top marks as there is always room for improvement.

First experience of this company

21 Sep 2018

Very helpful when pre registering for 2020 cruise with P&O and they were successful in securing our cabin of choice on release date.

Great Service!

21 Sep 2018

Very helpful. Could answer every question I asked. Quick result.

booking

21 Sep 2018

Friendly and helpful if not available they rang back within 10 mins. Not pushy!

As efficient as always.

21 Sep 2018

I have used ROL many times and found the booking process as good as ever. Emily was able to handle my requests with a good knowledge and in a great manner.

Nothing too much trouble!

21 Sep 2018

Young lady was really helpful and knowledgeable about choice of cabin and prices. I am looking forward to my birthday cruise. Prices seem good too.

top marks.

21 Sep 2018

very friendly and efficient company ,we were given all the information we requested and got the cabin we booked,and we will be using them again.

Excellent

21 Sep 2018

Very professional and efficient.

Vienna to Budapest

Cruise Code: 1374343

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Suite from:

£3,054pp

Single from:

£6,108

Prices shown are per person based on 2 people sharing, except single traveller.

Earn up to 6,108 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Complimentary select fine wines, premium spirits, champagnes, dining in each speciality restaurant once per cruise
  • All gratuities for dining room and wait staff
  • 60 minutes complimentary Wi-Fi and internet per person, per day
  • Complimentary bottled water, custom coffees, soft drinks and juices
  • 24-hour room service
  • Twice-daily housekeeping with nightly turndown service
  • A menu of pillow options
  • Same-day laundry and dry cleaning on request
  • Meet and greet transfer options for cruise-only guests
  • Ambassador Hosts, well-travelled gentlemen on every voyage, to dance and socialise
  • In penthouse: 24-hour butler service
  • In penthouse: “Order in” from our specialty restaurants Silk Road and Prego
  • In penthouse: Afternoon tea service and nightly hors d’oeuvres
  • In penthouse: Optional in-suite massage from our Crystal Spa
  • In penthouse: Unpacking and repacking, garment pressing and shoe shine
  • In penthouse: Private car transfers for Crystal Penthouse guests

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • Crystal Mozart

    Your Ship


    Crystal Mozart

    Crystal Cruises

    Crystal Cruises
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  • Vienna, Austria

    Day 1-2

    Vienna, Austria

    24 Apr 2020 to 25 Apr 2020

    Austria’s capital city is a hub of musical and artistic talent, being home to Mozart, Strauss and Beethoven in the past

    Destination guide
  • Durnstein, Austria

    Day 3

    Durnstein, Austria

    26 Apr 2020

    Durnstein is a small picturesque town beside the Danube with a rather English claim to historical fame

    Destination guide
  • Day 3


    Danube Scenic Cruising

    26 Apr 2020

  • Melk, Austria

    Day 3

    Melk, Austria

    26 Apr 2020

    The little riverside town of Melk has a historic centre of sixteenth and seventeenth century buildings

    Destination guide
  • Linz, Austria

    Day 4

    Linz, Austria

    27 Apr 2020

    The historically baroque old town in Linz sits right beneath an even older castle

    Destination guide
  • Day 5


    Krems, Austria

    28 Apr 2020

  • Bratislava, Slovakia

    Day 6

    Bratislava, Slovakia

    29 Apr 2020

    Bratislava is the medieval capital of Slovakia. With a beautiful castle and two perfectly preserved squares surrounded by bars and cafes

    Destination guide
  • Budapest, Hungary

    Day 7-8

    Budapest, Hungary

    30 Apr 2020 to 01 May 2020

    The capital city of Hungary is split into two sides: Buda on the west side on the Danube river and Pest on the east.

    Destination guide

The Ship


One of Crystal’s four new ‘Rhine Class’ river ships, Crystal Mozart will surpass the comforts of home with innovative new features and splendid all-inclusive amenities. Crystal Mozart will welcome just 106 guests each, in striking all-suite accommodations. Sanctuaries of resplendent comfort, each suite boasts expert butler service, plush king-sized beds, Panoramic Balcony-windows, walk-in closets in most suites, lavish bathrooms, and the latest, cutting-edge technologies. Beyond these privileged confines, Crystal’s legendary hospitality unfolds throughout, setting the stage for a journey of magical discovery.

Crystal Mozart


Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


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