ROL Cruise customer experience rating 4.8/5 


Based on 5018 reviews

Instant attention and rapid confirmation of our request. Thank you!

26 Apr 2019

I found it quick and easy to make my booking.

Satified

26 Apr 2019

Very efficient.

Felt that we were being taken. Seriously and ROL would do their best for us

25 Apr 2019

Very helpful. Made sure they understood our likes and dislikes

Booking made easy.

25 Apr 2019

This was the first time we have used ROL although we have had many emails and postal information. Booking was surprisingly easy. We had left booking rather late because of my health. Completed by James McAulay on behalf my wife Sheila who was away at present. Sheila spoke on the phone but I was sitting beside heer.

Great service !

25 Apr 2019

They got back to me when they promised and dealt with all my questions.

Excellent service.

25 Apr 2019

I usually consult ROL when purchasing a cruise. I have always found the consultants knowledgeable and helpful. Access by telephone has been improved and I had no problems with this consultation. Service was crisp, professional and friendly.

A pleasant experience

25 Apr 2019

A very friendly and pleasant person with whom to deal with at ROL. Went out of his way to give us excellent service.

first time booking but good so far.

25 Apr 2019

our first time using rol cruises so everything good so far all booked and deposit paid the lady was very helpful and sorted our booking professionally .

Book Early for Christmas & New Year

25 Apr 2019

I Wanted to get away for Christmas it was a shock to find Many of the Cruise lines were all ready fully booked in April But ROL found a Cabin for me and Southampton easy to get to from London its a Inside Cabin but I will not be alone for Christmas

The No-Fly Maiden North American Waterways

Cruise Code: 1401891 / Voyage Code: L2026

Experience New York in the fall

FREE on board spend of up to £400

2020 No-Fly American Waterways & New York

Read more

Offer ends 30 Apr 2019

As the No. 1 agent for Fred. Olsen Cruise Lines, we are extremely excited to unveil this brand new & exclusive 2020 No-Fly Maiden American Waterways and New York in the Fall Launch Promotion. This is the first time that Balmoral has ever embarked on an itinerary of this kind. Please don’t miss out – this unbeatable promotion cannot be booked anywhere else!

NO-FLY CRUISING

OCEAN MEMBERS SAVE 5%*

CHOOSE FROM: EXCLUSIVE FREE PRIVATE UK CHAUFFEUR SERVICE OR FREE PRE-CRUISE HOTEL STAY & CAR PARKING*

EXCLUSIVE FREE ON BOARD SPEND OF UP TO £400*

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Earn up to 0 cruise miles

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Your ROL Cruise package


What's included

  • 5% Discount for Ocean Club Members
  • Book a balcony room or above and choose from: FREE Private UK Chauffeur Service OR FREE pre-cruise Hotel stay & Car Parking
  • All meals throughout your cruise - from five course a la carte dining to informal buffets and late-night snacks
  • Self service tea & coffee facilities at selected venues
  • Evening Entertainment including, cabarets and dancing, with a different show each night
  • Captain’s drinks party and Gala Buffet
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • The currency on board is pound sterling, so you won’t be affected by any foreign exchange rate fluctuation
  • Add an all-inclusive drinks package from only £19pp per night
  • Fred. Olsen Brexit Promise
  • Plus, book by 8.30pm 30th April 2019 and receive a John Lewis Gift Card worth up to £200

Experience the Difference

  • Exclusive Cruise Miles rewards programme – saving you £££’s off future cruises

  • Award-Winning Cruise Agent with over 50 awards to date

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Expert staff with over 1,000 years of combined travel expertise offering 5★ service

  • Operating for over 24 years as a cruise only specialist

  • Brexit Protection Guarantee

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Overview


As the No. 1 agent for Fred. Olsen Cruise Lines, we are extremely excited to unveil this brand new & exclusive 2020 No-Fly Maiden American Waterways and New York in the Fall Launch Promotion. This is the first time that Balmoral has ever embarked on an itinerary of this kind. Please don’t miss out – this unbeatable promotion cannot be booked anywhere else!

This incredible maiden itinerary offers a rare chance to sail America’s size-restricted rivers and waterways, visit four amazing US cities and experience Canada’s Eastern Seaboard, all surrounded by fantastic fall foliage and all in one cruise. Plus, explore sun-soaked Bermuda, Spain & Azores all within this diverse itinerary. This is set to be an exhilarating holiday – book now to avoid disappointment!

Your Itinerary


Show itinerary as:

Your Ship:

Balmoral - Fred Olsen Cruise Lines


Day

Port

Date

Due Depart


Day 2-6

Port :

At Sea

Date :

30 Sep 2020

Due - Departs :

04 Oct 2020


Day 7-8

Port :

St. John's, Newfoundland

Date :

05 Oct 2020

Due - Departs :

06 Oct 2020


Day 9

Port :

At Sea

Date :

07 Oct 2020

Due - Departs :

07 Oct 2020


Day 10

Port :

Sydney, Canada

Date :

08 Oct 2020

Due - Departs :

08 Oct 2020


Day 11-12

Port :

Halifax, Nova Scotia, Canada

Date :

09 Oct 2020

Due - Departs :

10 Oct 2020


Day 13

Port :

Saint John, New Brunswick, Canada

Date :

11 Oct 2020

Due - Departs :

11 Oct 2020


Day 14

Port :

Portland, Maine

Date :

12 Oct 2020

Due - Departs :

12 Oct 2020


Day 16

Port :

Cruising Cape Cod Canal

Date :

14 Oct 2020

Due - Departs :

14 Oct 2020


Day 16

Port :

Cruising by Statue of Liberty

Date :

14 Oct 2020

Due - Departs :

14 Oct 2020


Day 19

Port :

Cruising Hudson River

Date :

17 Oct 2020

Due - Departs :

17 Oct 2020


Day 20

Port :

Cruising Chesapeake and Delaware Ca

Date :

18 Oct 2020

Due - Departs :

18 Oct 2020


Day 20

Port :

Cruising Chesapeake & Delaware Canal

Date :

18 Oct 2020

Due - Departs :

18 Oct 2020


Day 21

Port :

Baltimore

Date :

19 Oct 2020

Due - Departs :

19 Oct 2020


Day 22-23

Port :

At Sea

Date :

20 Oct 2020

Due - Departs :

21 Oct 2020


Day 25-29

Port :

At Sea

Date :

23 Oct 2020

Due - Departs :

27 Oct 2020


Day 31-32

Port :

At Sea

Date :

29 Oct 2020

Due - Departs :

30 Oct 2020


Day 34

Port :

At Sea

Date :

01 Nov 2020

Due - Departs :

01 Nov 2020


Day 20

Port :

Baltimore

Date :

18 Oct 2020

Due - Departs :

18 Oct 2020


The Ship


Balmoral is the largest of our ocean-going cruise ships, yet is still small enough to navigate size-restricted waterways such as the Kiel Canal, providing fantastic scenic cruising opportunities, and retains the warm, intimate and friendly atmosphere that the Fred. Olsen fleet is renowned for. Balmoral is named after the Scottish residence of the British Royal Family, and the Scottish theme runs throughout the main dining venues – the Ballindalloch, Avon and Spey – where guests can enjoy tantalising menus prepared by our expert chefs. Featuring 710 well-appointed rooms and suites and a selection of comfortable lounges, bars and inviting public areas which have been extensively refitted Show less and improved as part of Fred. Olsen's fleet-wide refurbishment programme, Balmoral provides guests with ample space in which to relax and share a memorable cruise experience with hundreds, not thousands, of fellow travellers. And, as our guests have come to expect, there is always an array of superb entertainment on offer throughout the day, from lectures and hobby classes to live cabaret and comedians, ensuring you can make the most of your time on board.

Balmoral


Launched: January 2008 | Occupancy: 1,350 passengers

Tonnage: 43,537 tons | Length: 715 ft (217.93 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Terms and Conditions: Booking conditions of Fred. Olsen Cruise Lines and Reader Offers Limited Agency terms of business apply. Prices are per person based on two adults sharing, except single cabins, and may increase or be withdrawn at any time, all offers may be withdrawn or amended at any time without prior notice. Offers apply to new bookings only. Some ports may require a tender. Car parking is based on one space for the duration of the cruise and is for Balcony rooms and above. Chauffeur transfers are based on two adults sharing, up to 50 miles each way and is tiered depending on grade booked and is for Balcony rooms and above. Pre-cruise hotel is subject to change and depending on availability and is for Balcony rooms and above. On board spend is per room/cabin and tiered depending on grade booked. Fred Olsen’s enjoyment promise T&Cs apply. Cruise Miles T&Cs apply. E&OE.

Fred. Olsen Enjoyment Promise: The enjoyment promise excludes sailings of 4 nights or less. The promise only applies to bookings made for departures more than 12 weeks ahead; The Enjoyment Promise only applies to passengers who have contracted with FOCL. To evoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of sailing. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs. Voyages of 28 nights or longer will require an interim deposit. A 15% deposit will need to be paid at the time of booking and then a remaining 15% will need to be paid at 180 days prior to sailing date.

 

All-inclusive drinks package is from £19per person, per night for bookings made in advance of six nights or more. The on board booking price will be from £29per person, per night. Cruise lines terms & conditions apply. The “All-Inclusive Drinks Upgrade for F.OCL Cruise Holidays”, shall include, where possible, selected house beers, house cider in cans, house wines, house spirits, draught (post-mix on pump) soft drinks and mineral or spring water by the glass.;

Fred. Olsen are so confident that Brexit won’t affect your cruise with them that should the cruise be cancelled due to the UK leaving the EU, they will give you a full refund and a free cruise. What’s more, once a cruise has been booked and the deposit paid, Fred. Olsen Cruise Lines also promises that there will be no additional supplements or surcharges directly related to Brexit, on the confirmed price. There is the security of ABTA and ATOL protection and their Enjoyment Promise giving real peace of mind. Plus Shore Tours and purchases on board our ships are priced in Pounds Sterling – so you can explore the world without worrying about exchange rates. With 170 years of sailing heritage behind them, they’ve seen many changes over the years, but what has never changed is their focus on giving guests the best possible experience, wherever and whenever they sail with us. With Fred. Olsen you can always book with confidence.

Fred. Olsen Brexit Promise Terms & Conditions: If your Fred. Olsen cruise is cancelled due to reasons directly related to Brexit, the cost of your cruise fare will be refunded, and a voucher for the value of the original cruise fare will be issued to use on a future Fred. Olsen cruise. Applicable to new bookings made from 03/04/19. The Brexit Promise only applies to Passengers who have contracted directly with FOCL and excludes cruises on vessels operated by FOCL but booked through third Party operators. Additional costs will not be refunded including, but not limited to, items such as hotel rooms, car parking, transport and insurance. Once a cruise has been booked and the deposit paid, FOCL also promises that there will be no additional supplements or surcharges directly related to Brexit, on the confirmed price (but this does not apply if the booking is changed at the guest’s request after acceptance of the original booking). The Brexit Promise may be withdrawn for new bookings at any time without notification. In addition, FOCL’s Terms and Conditions apply.

John Lewis Gift Card is based on one per booking, is tiered on cabin grade booked and is for UK mainland addresses only.

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