ROL Cruise customer experience rating 4.8/5 


Based on 4403 reviews

Excellent customer service

20 Feb 2019

Excellent customer service - far better than trying to do it yourself online!

Great service

18 Feb 2019

They answered the phone quickly and found out the minute of the cruise when asked. She gave her direct line and either remembered us or kept good records so that after 4 telephone conversations (while we thought about it) we concluded the deal. Very good

Great service and cruise miles as well.

18 Feb 2019

Great service and cruise miles as well.

good booking proceedure but let down by non follow up of complaints .

18 Feb 2019

Never came back to me regarding previous cruise complaints against celebrity cruises. celebrity have eventually replied re my e mail to rol and celebrity, but nothing from rol. booking experience quite good but have certainly lost a star because of their non reply as stated.

This is the first time I have booked with ROL and so far, no complaints!

18 Feb 2019

The cruise consultant acknowledged my enquiry and confirmed she would telephone the following morning, which she did. As I require an accessible cabin there were none available on my first my choice of cruise, but one was found on a similar cruise sailing a month later. This was booked, and confirmation was emailed within a couple of hours, with the promise that all the paperwork would be received within five working days.

Great Purchasing Experience

18 Feb 2019

Kelly Boherty was the agent that helped us make the cruise purchase. We are in the USA so she followed up from Joy Magnussen who said she would have someone call us on Saturday morning and Kelly did that. She went over the details as we had never purchased a cruise from ROL. She was very detailed, had answers to our questions and was very pleasant. Hopefully the follow up with cruise information and the cruise itself will be as pleasant an smooth.

Excellent

18 Feb 2019

Excellent

Booking a cruise

18 Feb 2019

the only problem to resolve is the correct start date of our holiday, otherwise ROL performing to its usual high standard. We have used them a few times

An asset to ROL

18 Feb 2019

Friendly, knowledgeable, helpful, patient, an asset to ROL

An asset to ROL

18 Feb 2019

Friendly, knowledgeable, helpful, patient, an asset to ROL

The No-Fly Maiden North American Waterways

Cruise Code: 1401891 / Voyage Code: L2026

Experience New York in the fall

FREE on board spend of up to £400

2020 No-Fly American Waterways & New York

Read more

Offer ends 28 Feb 2019

As the No. 1 agent for Fred. Olsen Cruise Lines, we are extremely excited to unveil this brand new & exclusive 2020 No-Fly Maiden American Waterways and New York in the Fall Launch Promotion. This is the first time that Balmoral has ever embarked on an itinerary of this kind. Please don’t miss out – this unbeatable promotion cannot be booked anywhere else!

NO-FLY CRUISING

OCEANS MEMBERS SAVE 5%*

CHOOSE FROM: EXCLUSIVE FREE PRIVATE UK CHAUFFEUR SERVICE OR FREE PRE-CRUISE HOTEL STAY & CAR PARKING*

EXCLUSIVE FREE ON BOARD SPEND OF UP TO £400*

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Earn up to 23,998 cruise miles

Learn More

Your ROL Cruise package


What's included

  • 5% Discount for Ocean Club Members
  • Add an all-inclusive drinks package from only £15pppn
  • Book a balcony room or above and choose from: FREE Private UK Chauffeur Service OR FREE pre-cruise Hotel stay & Car Parking
  • All meals throughout your cruise - from five course a la carte dining to informal buffets and late-night snacks
  • Self service tea & coffee facilities at selected venues
  • Evening Entertainment including, cabarets and dancing, with a different show each night
  • Captain’s drinks party and Gala Buffet
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • The currency on board is pound sterling, so you won’t be affected by any foreign exchange rate fluctuation
  • Brexit Protection Guarantee - we guarantee the price of your holiday will not increase, plus you are fully protected by ABTA & ATOL
  • Plus, book an Ocean View cabin or above by 8.30pm 28th February 2019 and receive a Champagne Gift Box with our compliments

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

Feefo logo

Overview


As the No. 1 agent for Fred. Olsen Cruise Lines, we are extremely excited to unveil this brand new & exclusive 2020 No-Fly Maiden American Waterways and New York in the Fall Launch Promotion. This is the first time that Balmoral has ever embarked on an itinerary of this kind. Please don’t miss out – this unbeatable promotion cannot be booked anywhere else!

This incredible maiden itinerary offers a rare chance to sail America’s size-restricted rivers and waterways, visit four amazing US cities and experience Canada’s Eastern Seaboard, all surrounded by fantastic fall foliage and all in one cruise. Plus, explore sun-soaked Bermuda, Spain & Azores all within this diverse itinerary. This is set to be an exhilarating holiday – book now to avoid disappointment!

Your Itinerary


Show itinerary as:

Your Ship:

Balmoral - Fred Olsen Cruise Lines


Day

Port

Date

Due Depart


Day 2-6

Port :

At Sea

Date :

30 Sep 2020

Due - Departs :

04 Oct 2020


Day 7-8

Port :

St. John's, Newfoundland

Date :

05 Oct 2020

Due - Departs :

06 Oct 2020


Day 9

Port :

At Sea

Date :

07 Oct 2020

Due - Departs :

07 Oct 2020


Day 10

Port :

Sydney, Canada

Date :

08 Oct 2020

Due - Departs :

08 Oct 2020


Day 11-12

Port :

Halifax, Nova Scotia, Canada

Date :

09 Oct 2020

Due - Departs :

10 Oct 2020


Day 13

Port :

Saint John, New Brunswick, Canada

Date :

11 Oct 2020

Due - Departs :

11 Oct 2020


Day 14

Port :

Portland, Maine

Date :

12 Oct 2020

Due - Departs :

12 Oct 2020


Day 16

Port :

Cruising Cape Cod Canal

Date :

14 Oct 2020

Due - Departs :

14 Oct 2020


Day 19

Port :

Cruising Hudson River

Date :

17 Oct 2020

Due - Departs :

17 Oct 2020


Day 20

Port :

Cruising Chesapeake and Delaware Ca

Date :

18 Oct 2020

Due - Departs :

18 Oct 2020


Day 21

Port :

Baltimore

Date :

19 Oct 2020

Due - Departs :

19 Oct 2020


Day 22-23

Port :

At Sea

Date :

20 Oct 2020

Due - Departs :

21 Oct 2020


Day 25-29

Port :

At Sea

Date :

23 Oct 2020

Due - Departs :

27 Oct 2020


Day 31-32

Port :

At Sea

Date :

29 Oct 2020

Due - Departs :

30 Oct 2020


Day 34

Port :

At Sea

Date :

01 Nov 2020

Due - Departs :

01 Nov 2020


The Ship


Balmoral is the largest of our ocean-going cruise ships, yet is still small enough to navigate size-restricted waterways such as the Kiel Canal, providing fantastic scenic cruising opportunities, and retains the warm, intimate and friendly atmosphere that the Fred. Olsen fleet is renowned for. Balmoral is named after the Scottish residence of the British Royal Family, and the Scottish theme runs throughout the main dining venues – the Ballindalloch, Avon and Spey – where guests can enjoy tantalising menus prepared by our expert chefs. Featuring 710 well-appointed rooms and suites and a selection of comfortable lounges, bars and inviting public areas which have been extensively refitted Show less and improved as part of Fred. Olsen's fleet-wide refurbishment programme, Balmoral provides guests with ample space in which to relax and share a memorable cruise experience with hundreds, not thousands, of fellow travellers. And, as our guests have come to expect, there is always an array of superb entertainment on offer throughout the day, from lectures and hobby classes to live cabaret and comedians, ensuring you can make the most of your time on board.

Balmoral


Launched: January 2008 | Occupancy: 1,350 passengers

Tonnage: 43,537 tons | Length: 715 ft (217.93 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Terms and Conditions: Booking conditions of Fred. Olsen Cruise Lines and Reader Offers Limited Agency terms of business apply. Prices are per person based on two adults sharing, except single cabins, and may increase or be withdrawn at any time, all offers may be withdrawn or amended at any time without prior notice. Offers apply to new bookings only. Some ports may require a tender. Car parking is based on one space for the duration of the cruise and is for Balcony rooms and above. Chauffeur transfers are based on two adults sharing, up to 50 miles each way and is tiered depending on grade booked and is for Balcony rooms and above. Pre-cruise hotel is subject to change and depending on availability and is for Balcony rooms and above. On board spend is per room/cabin and tiered depending on grade booked. Fred Olsen’s enjoyment promise T&Cs apply. Cruise Miles T&Cs apply. E&OE.

Fred. Olsen Enjoyment Promise: The enjoyment promise excludes sailings of 4 nights or less. The promise only applies to bookings made for departures more than 12 weeks ahead; The Enjoyment Promise only applies to passengers who have contracted with FOCL. To evoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of sailing. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs. Voyages of 28 nights or longer will require an interim deposit. A 15% deposit will need to be paid at the time of booking and then a remaining 15% will need to be paid at 180 days prior to sailing date.

The Brexit Protection Guarantee ensures after booking your cruise holiday the price paid is final and you will be fully protected by ABTA & ATOL.

Book a 7 night cruise or more in an Ocean View cabin or above by 8.30pm Thursday 28th February 2019 and receive a Champagne with our compliments. Based on per booking, UK mainland addressed only.

Book a 7 night cruise or more in an Ocean View cabin or above by 8.30pm Thursday 28th February 2019 and receive a Champagne with our compliments. Based on per booking, UK mainland addressed only.

Similar Cruises


NO-FLY CRUISING
from £4,799pp
Cabin type: Inside

The No-Fly Maiden North American Waterways

NO-FLY CRUISING, OCEANS MEMBERS SAVE 5%*, CHOOSE FROM: EXCLUSIVE FREE PRIVATE UK CHAUFFEUR SERVICE OR FREE PRE-CRUISE HOTEL STAY & CAR PARKING*, EXCLUSIVE FREE ON BOARD SPEND OF UP TO £400*

28 September 2020 | 34 Nights
Fred Olsen Cruise Lines : Balmoral

Itinerary
Southampton, St. John's, Newfoundland, Sydney, Canada, Halifax, Nova Scotia, Canada, Saint John, New Brunswick, Canada, Portland, Maine, Boston, USA, New York, USA, Baltimore, Hamilton, Bermuda, Ponta… ...Read More

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