ROL Cruise customer experience rating 4.8/5 


Based on 5448 reviews

5* service .🌟🌟🌟🌟🌟

21 May 2019

Great thanks. Very easy from start to finish . Thanks to John Hull .

Website improvements would be welcomed

21 May 2019

The ROL staff I spoke to were helpful and explained the options well. My only reservation was that it was not easy to access the information about the cruise I was interested in on your website. I didn't find a quick way of locating the cruise, finding what accommodation was available on each ship and the sailing dates of the ships with the suitable accommodation.

Easy and unhurried.

21 May 2019

Everything was discussed and explained in full. All went smoothly.

Easy

20 May 2019

I always get good service with ROL On the last cruise I had a query when I returned which was dealt with in a very professional manor. While ever I get good service I will continue to use you until either I run out of money or you run out of rivers

Great Service As Always

20 May 2019

Darryl was really helpful. Nothing seemed too much trouble. He did not put us under any pressure to make a booking but gave us full information, following which we did make a further booking and were delighted with the service received.

Helpful staff

20 May 2019

The staff are always polite and listen to your requests. Willing to negotiate on your behalf and seek extra information if necessary in order to let you make a decision.

Helpful booking agents

20 May 2019

Really helpful. We spoke to Lee.....excellent help given!

Superb service

20 May 2019

I have used ROL previously and have always found staff to be extremely polite, helpful and well informed. Prices are also very competitive

In Search of the Northern Lights

Cruise Code: 1445376 / Voyage Code: L2107

FREE gratuities OR 3 cruises for the price of 2

The No-Fly 2020/21 Launch Promotion

Read more

Offer ends 31 May 2019

You will be taken on an epic journey to all corners of the world, all whilst being wowed at the incredible benefits on offer to you. From the Wonders of Japan to the Wildlife of Africa, this truly is the best time to discover the world. And, as the official No.1 Cruise Specialists for Fred. Olsen Cruise Lines, we are here to help you discover your dream destinations in the very best way we can!


Book any of the brand new 2020/21 cruises from this promotion AND select 2019 cruises and you can pick a 3rd cruise and enjoy the cheapest for FREE! To view the list of 2019 cruises available please click here

EARN CRUISE MILES WITH EVERY BOOKING

NO-FLY CRUISING

FREE GRATUITIES OR 3 CRUISES FOR THE PRICE OF 2*

OCEAN MEMBERS SAVE 5%*

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Earn up to 0 cruise miles

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Your ROL Cruise package


What's included

  • Please be advised that Northern Lights sightings cannot be guaranteed
  • Please be advised that this is an adults only cruise
  • Free gratuities OR 3 cruises for the price of 2
  • Ocean Club Members Save 5%
  • All meals throughout your cruise - from five course a la carte dining to informal buffets and late-night snacks
  • Self service tea & coffee facilities at selected venues
  • Evening Entertainment including, cabarets and dancing, with a different show each night
  • Captain’s drinks party and Gala Buffet
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • The currency on board is pound sterling, so you won’t be affected by any foreign exchange rate fluctuation
  • Add an all-inclusive drinks package from only £19pp per night
  • Fred. Olsen Brexit Promise
  • Plus, Book by 8:30pm 31st May 2019 and receive a John Lewis Gift Card worth up to £100

Experience the Difference

  • Exclusive Cruise Miles rewards programme – saving you £££’s off future cruises

  • Award-Winning Cruise Agent with over 50 awards to date

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Expert staff with over 1,000 years of combined travel expertise offering 5★ service

  • Operating for over 25 years as a cruise only specialist

  • Brexit Protection Guarantee

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Overview


Book any of the brand new 2020/21 cruises from this promotion AND select 2019 cruises and you can pick a 3rd cruise and enjoy the cheapest for FREE! To view the list of 2019 cruises available please click here

Your Itinerary


Show itinerary as:

  • Balmoral

    Your Ship


    Balmoral

    Fred Olsen Cruise Lines

    Fred Olsen Cruise Lines
    View
  • Newcastle

    Day 1

    Newcastle

    16 Mar 2021

    Discover the most popular cruise destinations without the hassle of flying, cruising out of Newcastle Upon Tyne. Enjoy the beauty of the British Isles to the warmth of the Canary Islands on one of these fantastic cruise itineraries out of Newcastle.

    Destination guide
  • Day 2-3


    At Sea

    17 Mar 2021 to 18 Mar 2021

  • Narvik, Norway

    Day 4

    Narvik, Norway

    19 Mar 2021

    Narvik is an incredible Arctic experience where you can enjoy the incredibly wild and dramatic flora and fauna. In the winter you might have the opportunity to experience the northern lights, and in the summer enjoy the wildlife as the snow melts away.

    Destination guide
  • Tromsø, Norway

    Day 5

    Tromsø, Norway

    20 Mar 2021

    A Norway cruise is unlike any other. Embark on a voyage of discovery to picturesque Fjords, encompassing mountains and Glaciers.

    Destination guide
  • Bodo, Norway

    Day 6

    Bodo, Norway

    21 Mar 2021

    Situated on a beautiful stretch of coastline in Northern Norway, Bodo offers a truly remarkable experience. You can admire the midnight sun from Mount Ronvikfjellet or take a stroll along the chalk-white beach.

    Destination guide
  • Day 7-8


    At Sea

    22 Mar 2021 to 23 Mar 2021

  • Newcastle

    Day 9

    Newcastle

    24 Mar 2021

    Discover the most popular cruise destinations without the hassle of flying, cruising out of Newcastle Upon Tyne. Enjoy the beauty of the British Isles to the warmth of the Canary Islands on one of these fantastic cruise itineraries out of Newcastle.

    Destination guide

The Ship


Balmoral is the largest of our ocean-going cruise ships, yet is still small enough to navigate size-restricted waterways such as the Kiel Canal, providing fantastic scenic cruising opportunities, and retains the warm, intimate and friendly atmosphere that the Fred. Olsen fleet is renowned for. Balmoral is named after the Scottish residence of the British Royal Family, and the Scottish theme runs throughout the main dining venues – the Ballindalloch, Avon and Spey – where guests can enjoy tantalising menus prepared by our expert chefs. Featuring 710 well-appointed rooms and suites and a selection of comfortable lounges, bars and inviting public areas which have been extensively refitted Show less and improved as part of Fred. Olsen's fleet-wide refurbishment programme, Balmoral provides guests with ample space in which to relax and share a memorable cruise experience with hundreds, not thousands, of fellow travellers. And, as our guests have come to expect, there is always an array of superb entertainment on offer throughout the day, from lectures and hobby classes to live cabaret and comedians, ensuring you can make the most of your time on board.

Balmoral


Launched: January 2008 | Occupancy: 1,350 passengers

Tonnage: 43,537 tons | Length: 715 ft (217.93 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Prices are per person based on two adults sharing, except single rooms, and may increase or be withdrawn at any time. Offers apply to new bookings only. Ports may require a tender.  Regional and Premium Class flights will incur supplementary costs and may require an additional overnight stay where applicable. Where applicable flights are currently out of date range and will be confirmed closer to departure. Three for two offer isn’t combinable with the free gratuities offer and is valid for bookings made up to 31st May 2019 inclusive. All three holidays must be booked in one transaction with the same lead name; one holiday booking must be for a 2019 departure, the second and third cruises can be for any departure year. The value of the lowest price cruise will be divided into three with one third of this value deducted from each of the three bookings. Free cruise value will be calculated after any applicable deal or promotion has been applied. The standard deposit or full payment will be due at the time of booking for each cruise, as dictated by departure date, fare type or duration. Further cruise line T&Cs apply. Free gratuities are subject to the cruise line’s T&Cs and are not combinable with the three for two offer. Tours and tickets are at a supplement and are subject to availability and change. Wildlife and fireworks sightings are not guaranteed. Cruise Miles T&Cs apply. Fred. Olsen T&Cs apply. E&OE.

Fred. Olsen Enjoyment Promise: The enjoyment promise excludes sailings of 4 nights or less. The promise only applies to bookings made for departures more than 12 weeks ahead; The Enjoyment Promise only applies to passengers who have contracted with FOCL. To evoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of sailing. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs. Voyages of 28 nights or longer will require an interim deposit. A 15% deposit will need to be paid at the time of booking and then a remaining 15% will need to be paid at 180 days prior to sailing date.

 

All-inclusive drinks package is from £19per person, per night for bookings made in advance of six nights or more. The on board booking price will be from £29per person, per night. Cruise lines terms & conditions apply. The “All-Inclusive Drinks Upgrade for F.OCL Cruise Holidays”, shall include, where possible, selected house beers, house cider in cans, house wines, house spirits, draught (post-mix on pump) soft drinks and mineral or spring water by the glass.;

Fred. Olsen are so confident that Brexit won’t affect your cruise with them that should the cruise be cancelled due to the UK leaving the EU, they will give you a full refund and a free cruise. What’s more, once a cruise has been booked and the deposit paid, Fred. Olsen Cruise Lines also promises that there will be no additional supplements or surcharges directly related to Brexit, on the confirmed price. There is the security of ABTA and ATOL protection and their Enjoyment Promise giving real peace of mind. Plus Shore Tours and purchases on board our ships are priced in Pounds Sterling – so you can explore the world without worrying about exchange rates. With 170 years of sailing heritage behind them, they’ve seen many changes over the years, but what has never changed is their focus on giving guests the best possible experience, wherever and whenever they sail with us. With Fred. Olsen you can always book with confidence.

Fred. Olsen Brexit Promise Terms & Conditions: If your Fred. Olsen cruise is cancelled due to reasons directly related to Brexit, the cost of your cruise fare will be refunded, and a voucher for the value of the original cruise fare will be issued to use on a future Fred. Olsen cruise. Applicable to new bookings made from 03/04/19. The Brexit Promise only applies to Passengers who have contracted directly with FOCL and excludes cruises on vessels operated by FOCL but booked through third Party operators. Additional costs will not be refunded including, but not limited to, items such as hotel rooms, car parking, transport and insurance. Once a cruise has been booked and the deposit paid, FOCL also promises that there will be no additional supplements or surcharges directly related to Brexit, on the confirmed price (but this does not apply if the booking is changed at the guest’s request after acceptance of the original booking). The Brexit Promise may be withdrawn for new bookings at any time without notification. In addition, FOCL’s Terms and Conditions apply.

John Lewis Gift Card is based on one per booking, 7 nights or more, is tiered on cabin grade booked and is for UK mainland addresses only.

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