Fjords & Glaciers of Southern Chile & Patagonia

Yes. At ROL Cruise, we look after your holiday as if it were our own and can happily assure you that your holiday is fully protected. Our ABTA membership protects all package and tailormade holidays booked through ROL Cruise and our ATOL license protects all package and tailormade holidays where flights are involved. This ensures that you will not lose money or be without a flight home should the tour operator go out of business.

Your final balance due date is shown on your ROL Cruise booking confirmation paperwork. We will need to collect your final payment in advance of your travel date to allow us time to process and forward this to our cruise line partners and other holiday suppliers as agreed at the time of booking. These timescales allow us to receive, and process, your payment in accordance with our agreement with your cruise line and other suppliers.

Please notify us in writing of both your old and new addresses. You can write to us at:

ROL Cruise,

Lexden House,

London Road,

Lexden,

Colchester,

Essex,

CO3 4DB

Or via email at: CustomerServices@ROLCruise.co.uk.

Yes, Cunard offers a variety of drink packages, the price of which varies depending on the type of package you purchase and the duration of the cruise. 

Cunard Drinks Package Prices (guide):

• Alcohol-free Collection from $18 per person, per day*
• Premium Alcohol-free Collection from $31.50 per person, per day*
• Beverage Collection from $49 per person, per day*
• Premium Beverage Collection from $63 per person, per day*  

Please click here to learn more about Cunard's drinks packages and what's included.

*Prices shown are guide prices and may include a pre-booking discount where applicable. Standard onboard prices may vary. All prices are subject to change and cruise line terms and conditions.

This information is correct as of 20/04/2026. 

The value of one Cruise Mile, when redeemed, is 1p.

Yes, as long as you nominate ROL Cruise as your chosen cruise specialist, you’ll earn Cruise Miles® for that booking. All you need to do is quote our ABTA number (F9255) when booking onboard. Your Cruise Miles® will be awarded as soon as your cruise booking is transferred to us.

Cruise Miles® can only be redeemed when making a new cruise booking with ROL Cruise. Simply tell your Cruise Consultant how many Cruise Miles® you wish to redeem when making your booking.

To check your Cruise Miles® balance, please log into My ROL.

Voted the No.1 Monthly Cruise Magazine by all leading cruise lines, Blue Horizons is a free magazine exclusive to ROL Cruise customers. It’s packed with the very latest cruise news including notices of new ship launches, interesting first-hand articles and a variety of exclusive cruise offers. Want to receive a copy in the post? Sign up today.

We are dedicated to ensuring you have a wonderful holiday which is why we welcome feedback upon your return. Within 14 days of your return, we’ll send you a welcome home email or a letter with a questionnaire inviting you to share your experience. We’re constantly reviewing our customer service levels and your input is very valuable to us.

You can also complete the survey online. Simply log into My ROL and select the cruise you wish to complete your welcome home questionnaire for.