ROL Cruise customer experience rating 4.8/5 


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23 Apr 2019

Found me the best price for an alternative cruise.

Overall, very good

23 Apr 2019

Excellent telephone booking service and efficient documentation organisation. Getting an account set up is NOT straightforward though!

23 Apr 2019

They were very helpful with the information I needed and very clear about the cruise and what it offered.

23 Apr 2019

The service was very efficient and friendly

Great service an value

23 Apr 2019

The staff was very knowledgeable and helpful and we will certainly use your company again

23 Apr 2019

Excellent service. Very helpful and efficient. No hesitation in recommending them as I have booked through them for many years!

23 Apr 2019

As we have booked with them before we new they were very professional and customer service was of the highest level.

23 Apr 2019

Superb informative service. Excellent knowledgeable help from booking agent Arleen. Having already booking holidays through ROL have the confidence that I will receive superb customer care.

23 Apr 2019

First class service couldn’t have done better .

22 Apr 2019

The Lady I made my booking with Jo, she was so helpful and explained everything to me and fully answered all my questions, I could not ask for better service.

22 Apr 2019

Not easy given the promotion,but, great attention.

Wonderful service .

22 Apr 2019

I have always found the staff extremely helpful & polite .wonderful

22 Apr 2019

Very helpful, all required information.

Poor adivice selecting the cabin/balcony

22 Apr 2019

Dissappointed ROL expert consultant when advising which cabin/balcony to choose he did not warn me starboard side for this journey meant the cabin/balcony chosen was rarly in the sun ( north facing). m BIG upset.

22 Apr 2019

The report was very helpful pleasant and informative.

Quick easy booking with the benefits of cruise miles.

22 Apr 2019

The young man who took my booking was helpful,polite, and very patient.He explained everything I needed to know in laymans terms.

Excellent Company

22 Apr 2019

Rang the telephone number to make the booking. The lady who answered was very professional, found the relevant cruise quickly, gave me full details and prices for the various flight options and explained very clearly all the information during the booking process. Paperwork received electronically the same afternoon.

22 Apr 2019

THE BOOKING WAS VERY EFFECIENT WITH NO PROBLEMS.

22 Apr 2019

Efficient, helpful - a pleasure to talk to.

Firs Class really looking forward to our holiday we have heard so much good

22 Apr 2019

Excellent information throughout the booking process really impressed thank you.

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