ROL Cruise customer experience rating 4.8/5 


Based on 5592 reviews powered by
feefo logo

Did what it said on the tin !

13 Jun 2019

The operator kept to the point, answered my questions, seemed to know what she was talking about (not that common these days!) Totally courteous- what more could I want?

Happy bunnies

13 Jun 2019

In very difficult circumstances ( rebooking after a cancelled cruise)ROL have provided a caring, sensitive and respectful service. Quick response to a follow up call. Well done Jasmin and Megan

13 Jun 2019

good knowledge of cruise details

13 Jun 2019

very efficient

13 Jun 2019

So far so good, the booking experience was fine.

13 Jun 2019

very courteous, helpful, and patient. Tried to get us the best deal possible to suit our requirements

13 Jun 2019

very helpful

13 Jun 2019

Yes because in December 2018 was our for my 79th birthday a lovely cruise to the carrabian and we were really spoilt firstly you got my special milk then because of the drone over gatwick we had to stay onboard for an extra night we were given a cabin for the night and we kept our all inclusive package which I’ve told all my friends about your company further more it’s our diamond wedding in 2020 so we’ve booked two river cruises with roll cruise thanking you mr &mrs Floyd

13 Jun 2019

Good communication

13 Jun 2019

Georgina was very helpful and always responded to any of my inquiries in a positive manner, she was/is a credit to your company, I can only hope my cruise aboard MC Roald Amundsen will be as good as the shown in your 'Promotion details'. Kind regards. Alan.

Extremely good and helpful advice

13 Jun 2019

Jasmine who I spoke to was very very helpful and friendly -a delight to deal with

13 Jun 2019

Good friendly and knowledgeable

Very satisfied with all aspects of the booking experience

12 Jun 2019

Daisy was very pleasant her dialogue was very clear and easy to understand. All my questions were answered to my satisfaction and I was fully informed what will happen between now and the cruise date

Pleasant competent staff who dealt with my booking very efficiently

12 Jun 2019

Pleasant competent staff who dealt with my booking very efficiently

Excellent service

12 Jun 2019

Zak was very polite, efficient and helpful. He also continues to answer my enquiries efficiently.

We have used ROL in the past and have always been happy with their service

12 Jun 2019

Helpful and pleasant throughout our booking.

Very good

12 Jun 2019

Good explanation Full information for the group booking Very helpful

12 Jun 2019

ALWAYS EASY TO DEAL WITH.

This being my first cruise, ROL exceeded my expectations.

12 Jun 2019

They were very helpful in dealing with my enquiry

Very good experience

12 Jun 2019

Everything was clear and understandable,a pleasure to do business with you

Showing Page 2 of 280

Prev Page Next Page