ROL Cruise customer experience rating 4.8/5 


Based on 5337 reviews powered by
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21 Aug 2019

Very pleasant and efficient to deal with.

21 Aug 2019

Very helpful and informative, questions answered and generally good service.

Top Notch Service

21 Aug 2019

Very friendly, knowledgable and efficient service from Caroline, who stayed on way after her shift had ended to get our group booking processed.

Very good service

21 Aug 2019

Very good service

20 Aug 2019

Helpful adviser found just what we wanted quickly and sorted out best options

Very efficient service with friendly advice

20 Aug 2019

Very efficient friendly service with sound advice

open 7 days, freephone no. good opening hours

20 Aug 2019

very friendly and helpful team and gave me their personal views and advice regarding decks and the best deals on offer. …............….

Very satisfied

20 Aug 2019

Kelly was very helpful and efficient in finding us a suitable cabin after the ones we selected were already booked. Very straightforward to book over the telephone. First class service. Have already recommended ROL to friends.

Excellent service always, so keep up the good work!!

20 Aug 2019

Because I found them most helpful and efficient and I would use them again - I have done many times before- and would definitely recommend them to others!

Always great service

20 Aug 2019

The members of staff are always very friendly, professional and helpful, and don't mind answering stupid questions. They always do their best to find you the best deal available. I would recommend them to anyone wishing to book a holiday.

20 Aug 2019

Was most helpful and got in touch with Fred Olsen and he phoned me back in 10mins.and got booked up I thing in half an hour

As above

20 Aug 2019

All very professional, and now looking forward to April.

20 Aug 2019

Helpful, professional but friendly. Callum was excellent at his job.

Professional

20 Aug 2019

Having bought a number of holidays from ROL I have found that the telephone service has been excellent on each occasion. Documents sent promptly, questions answered well also generally knowledgeable on the trips on offer.

Complements for excellent service

20 Aug 2019

The information about the cruise was given clearly and the options explained. It was the easiest booking I have made with you -and I have done a good number. Well done your representative.

Excellent service

20 Aug 2019

Service was courteous and the staff knowledgeable. Always a pleasure to do business with ROL.

We are really looking forward to the trip.

20 Aug 2019

I had a very good experience with ROL talking to Georgina who had all the answer to any questions that I asked having never been on a cruise before. We felt reassured that we would have a wonderful time even though we are a bit wonky on our legs.

Excellent in everyday possible and a succesful outcome

20 Aug 2019

So helpful and personal and full of good information for a newcomer

Good service again.

20 Aug 2019

We have recommended to family who have also used it.

20 Aug 2019

Very good service could not do anymore

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