ROL Cruise customer experience rating 4.8/5 


Based on 3460 reviews powered by
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10 Dec 2018

The details were fairly easy to navigate on your sight. Questions I had we're answered promptly. The booking experience was very easy and helpful.

Excellent service

10 Dec 2018

Helped me choose the right cruise for me and were very helpful.

10 Dec 2018

As usual, very easy to deal with.

09 Dec 2018

Good efficient service

A poor service!

09 Dec 2018

I would have thought that by now (9th December) I would have received an itinerary for the cruise that I had booked about a year ago and which has just been moved forward almost a full month. I would like this information so that I can make arrangements for my journey to Heathrow. I would also like to add that the referred to phone call was the first time that I became aware that ROL was my travel agent - up to this point I thought that it acted solely as an advertising agency. I think that this shows what a lack of communication there has been with me.

Great service well worth using them

09 Dec 2018

Speedy good service covered everything I needed to do and gave advice about cabin options.

09 Dec 2018

Very helpful

09 Dec 2018

As usual, a very helpful response to my enquiry. This resulted in a satisfactory offer from ROL which was accepted. The whole process was carried out in a friendly and efficient manner.

09 Dec 2018

So far very good.

09 Dec 2018

Were very helpful and sent all the paperwork through.

09 Dec 2018

R.o.l very helpful staff cruise booked over the telephone with pleasant ,efficient staff

I would use & recommend you again.

09 Dec 2018

Very friendly & helpful operators.

Fab

09 Dec 2018

Booking process and service excellent

09 Dec 2018

Very efficient

09 Dec 2018

Darrell who took the booking was extremely helpful and friendly despite a very slow computer system

A great professional service.

09 Dec 2018

From start to finish, everything, including a couple of phone backs, was dealt with efficiently, helpfully and professionally.

09 Dec 2018

I found my booking experience very pleasant and easy. The lady taking my booking was extremely helpful, friendly and polite.

ROL top shop!

09 Dec 2018

Very helpful and informative

I can not fault it.

09 Dec 2018

The service was very good indeed. Very good information given, once your rep knew that we were looking for a return cruise from Southampton to a warm destination. We have cruised with you before, and have enjoyed our experience every time. We do not want to cruise and return with a flight, unless it is organised as a package totally with R O L service. And of course the price has to suit us. We look forward to our cruise in May.

08 Dec 2018

The agents are so very kind and helpful

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