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ROL Cruise customer experience rating 4.8/5 


Based on 4903 reviews powered by
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Excellent service

03 Jul 2020

We wanted to move our cruise to 2021 and this was dealt with quickly and without any hassle. Would highly recommend ROL.

Very efficient in booking my cruise requirements

03 Jul 2020

Helpful, informative, and I was not kept waiting too long to confirm booking.

Book with Confidence

03 Jul 2020

Always very efficient, and Informative.

03 Jul 2020

ROL have kept me updated on my China cruise all the way through these difficult times until it was finally cancelled and advising me on my options. Great service as usual.

A change for the better

03 Jul 2020

We decided to change our cruise destination. ROL responded positively. Jemma was assigned to support our request and quickly organised the arrangements. We are waiting for confirmation from the cruise line however we have been granted our wishes so far. Many thanks for giving us the hope of an exciting cruise and something to look forward to in 2021.

03 Jul 2020

First experience but impressed by knowledge, efficiency and ease of speaking to representative

Excellent cruise travel agent

02 Jul 2020

Made my bookings easily and professionally

02 Jul 2020

Nicky was professional - informed, friendly - I did compliment her at the time

Good to deal with

02 Jul 2020

Good at returning a call and then smoothe transfer of a cancelled cruise to the same time next year.

As always we have been treated with respect and courtesy always helpful

02 Jul 2020

Excellent service

Excellent

02 Jul 2020

Always very helpful polite and try to get the best deal for us

02 Jul 2020

As efficient and cooperative as ever!

02 Jul 2020

I am still waiting for the paperwork, and expected the email on the day as that is usual with R~O~L. Would expect some problems such as not taking phone calls but not missing out on the basics, I am most upset by this as I have no confirmation of the booking and you have all my payment for the cancelled cruise without any refund of what should be due on a new booking. Poor show on your part. No Kathryn was nice enough but hasn't delivered the service I expect from ROL.

See above

02 Jul 2020

Knowledgeable service who didn't rush me even though they were busy

02 Jul 2020

Highly reccomend ROL. as they always go the extra mile. I always use them for all my cruises as their staff are all excellent, helpful and well trained. Also the Company always give you something extra when booking with them.

02 Jul 2020

Our 5th year with ROL and the service has always been excellent.Very well organised, and helpful, Managed to change our booking for 2021, got everything we wanted and more. Have already recommended to friends , who have now booked a cruise with ROL.

02 Jul 2020

Very efficient and professional service and rebooked our cruise quickly.

02 Jul 2020

The original holiday plans were cancelled due to the coronavirus issues.I was contacted by Karen who was most helpful and we arranger the cruise at a later date. All done with a smile and Karen provided a better deal with upgrade to the suite accomodation.

Great company to deal with

02 Jul 2020

ROL Cruse service has been the most helpful company to deal with for all my cruises. The booking of a cruise to receiving documents has happened with out any problems. When I’ve rang the staff have always been polite and helpful and have got back to me if unable to answer a question straight away. I will always use ROL Cruse service for my cruise bookings and I also get cruise miles which help with future cruises which is a bonus.

Booking made easy

02 Jul 2020

Olivia was so friendly and made the whole process easy, explaining carefully what I needed to know

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