My ROL Cruise registration and login trouble shooting guide


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Account registration queries:

Answer:  There are so many benefits to having an online account with us, a few are listed here below.

Plus, many other exciting features will be coming soon.

Solution: Every ‘My ROL Cruise’ online account must be registered with a unique email address for your security. This means that if you share an email address, only one account can be created on the ROL website. If you wish to have individual accounts, please use two unique email addresses.

If you are using the My ROL online account to complete your travel information for your cruise, please note that lead passengers are unable to add details for their travelling companions online at this time. You can however give these to us by emailing travelinfo@rolcruise.co.uk  and we can do this for you.

Solution: For your security, we have created some password guidelines so that your password is unique to you. Your password must have at least 10 characters, and those 10 characters must include at least one capital letter, one lower case letter and at least one number. Please type this carefully and take notice of these guidelines when choosing your password, otherwise you will not be able to create your account.

Solution:  This feature is in place for your security. You will be asked to click onto a simple image, which tells us that your account is being set up by you, not by an automated system, it is a very simple process and is standard practice on modern day website registrations.

Solution:  If you are an existing customer of ROL Cruise, and have asked us for a quotation or made a booking before, please enter these numbers into the website if you have them. This is so we can display your bookings for you. If you do not have one of these numbers or references or cannot find them, don’t worry, please simply ignore this, we will do our best to locate your profile using your other details.

Solution: If you are an existing customer of ROL Cruise, we may hold an old email address for you. If you have changed your email address, please call us or email register@rolcruise.co.uk with your full details and we will contact you to update your email address. You will then be able to register online using your current email address.

Login queries

Solution:  Your email address or your password does not match the one you registered with.

Check that your email address is correct, making sure that all spellings, characters such as hyphens, full stops and numbers are the same as what you used to register with.

For your security, when you created your password, it would have been created in line with our security guidelines. This means your password will have needed to be at least 10 characters, and include both upper (capital) or lower case letters and numbers. Please try entering this a couple of times if you have difficulty.

If you have forgotten your password, please use the password reset link.

Solution: We recommend you keep your password safe, and using a combination of numbers and capital letters/upper case, & lower case letters. If you forget your password, simply click on ‘forgotten your password’ link and you will automatically receive an email with a link to reset this.

Solution: Please make sure you check your junk/spam folder for these emails, as from time to time, they may go into the wrong email folder.

 

General Account and Cruise Miles queries

Solution: Every ROL Cruise customer has their own Cruise Miles account, with their individual Cruise Miles balances. This means that when you log in to your online account, the Cruise Miles balance displayed will only be for that members’ account.  Remember, when you create Cruise Miles accounts, every account must have a unique email address that has not yet been registered on our website.  Please call our dedicated Customer Services line free: 0800 1216191 and select option 2 or email us at: customerservices@rol.cruise.co.uk if you would like to check your Cruise Miles balance

Please contact us by email: travelinfo@rolcruise.co.uk  where we can take this information from you.

Please use the live chat function in the bottom right corner of our website or contact Customer Services free: 0800 1216191 and select option 2.

 

 

 

 

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