ROL Cruise customer experience rating 4.6/5 


Based on 562 reviews

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Knowledgeable and helpful staff

08 Apr 2018

Overall, a very good experience with with good knowledgeable and helpful staff

Southern Caribbean

Cruise Code: 1155268

Experience Modern Luxury

Plus, book an Ocean View Stateroom or above and receive a classic drinks package & on board spend of up to $400

The 2018 All-Inclusive Spring Sale with Celebrity Cruises

MODERN LUXURY CRUISING*

FREE UP TO $400 ON BOARD SPEND*

EXCLUSIVE ADDED BENEFITS FOR SUITES*

FREE CLASSIC DRINKS PACKAGE*

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Earn up to 9,538 cruise miles

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Your ROL Cruise package


What's included

  • Book an Ocean View Stateroom or above and enjoy a free classic drinks package
  • FREE on board spend of up to $400 for Ocean View Staterooms and above
  • Book a suite and you will enjoy a Premium Drinks package, FREE Wi-Fi and FREE gratuities
  • A wide range of superbly appointed suites, family and staterooms choices
  • Award-winning cuisine from the iconic main dining room with a nightly-changing menu
  • Lawn Club aboard Solstice Class ships
  • Fitness centre and classes with modern facilities and instructor-led sessions
  • Cutting-edge circus shows, Broadway-style theatre, comedy, magic and live music
  • Enjoy an open air movie on the rooftop terrace on Millennium Class Ships
  • Exclusive offers you can't find anywhere else

  • 20 years of cruise expertise

  • ATOL protection for your peace of mind

  • Award-winning customer service

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Your Itinerary


Show itinerary as:

  • Celebrity Equinox

    Your Ship


    Celebrity Equinox

    Celebrity Cruises

    Celebrity Cruises
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  • Miami, Florida, USA

    Day 1

    Miami, Florida, USA

    26 Oct 2018

    Famous for sea, sun and swaying palm trees, Miami is a young and trendy city which dazzles visitors with its subtropical climate and cosmopolitan lifestyle.

    Destination guide
  • Day 2


    At sea

    27 Oct 2018

  • George Town, Cayman Islands

    Day 3

    George Town, Cayman Islands

    28 Oct 2018

    Quiet, silky white beaches, excellent shopping and an array of water sports are all on offer throughout these popular Caribbean islands.

    Destination guide
  • Day 4


    At sea

    29 Oct 2018

  • Oranjestad, Aruba

    Day 5

    Oranjestad, Aruba

    30 Oct 2018

    Located on the picturesque southern coast, Oranjestad is the historic Dutch capital of Aruba, where the traditional, tall, multicolored houses combine carved wooden doors and typical Dutch tiles with open-air patios. The charm of the city complements the beauty of this popular Caribbean island where the Dutch and indigenous cultures have merged to give Aruba its unique atmosphere. Today's visitors can enjoy this culture along with beautiful beaches, excellent snorkeling and exciting nightlife.

  • Willemstad, Curacao

    Day 6

    Willemstad, Curacao

    31 Oct 2018

    Curaçao is the largest of the six islands that comprise the Netherlands Antilles. It gained autonomy from the Netherlands in 1954, but the Dutch influence is still very visible in Willemstad's architecture and culture. With the growth of the oil industry in Curaçao in the early 20th century, workers and their families came to the island from more than 50 countries, providing a varied and vibrant population. Everyone should experience the sights, sounds and energy of this unique destination.

  • Kralendijk, Bonaire

    Day 7

    Kralendijk, Bonaire

    01 Nov 2018

    Kralendijk is the sleepy capital of Bonaire, an island in the Dutch Antilles. Kralendijk is lined with delightfully pastel stucco houses, in pinks, oranges and lime greens. Famous for its diving - the island is surrounded by a Marine Park - Bonaire also offers such treats as flamingos, hiking and the only barefoot casino in the Caribbean.

  • Day 8-9


    At sea

    02 Nov 2018 to 03 Nov 2018

  • Day 10


    Key West

    04 Nov 2018

    Ernest Hemingway made wild, colorful Key West his home, and you will want to do the same. Home to modern-day adventurers, artists and poets, the island's charming Old Town teems with restaurants, bars and unique shops. Add pristine coral reefs, coconut palms and a laid-back attitude that's truly contagious, and it's easy to see why so many visitors to Key West never leave.

  • Miami, Florida, USA

    Day 11

    Miami, Florida, USA

    05 Nov 2018

    Famous for sea, sun and swaying palm trees, Miami is a young and trendy city which dazzles visitors with its subtropical climate and cosmopolitan lifestyle.

    Destination guide

The Ship


Celebrity Equinox captures the very essence of premium cruising. Shimmering in sophistication from bow to stern, she will exceed your expectations as soon as you step aboard. Delight in your choice of ten exceptional dining venues. Relax in chic and spacious accommodations. Be surprised to feel grass beneath your feet at the Lawn Club as you sail out to sea. With every imaginable comfort, along with Celebrity's unrivaled guest services, you are bound for a unsurpassed experience no matter your destination

Celebrity Equinox


Launched: August 2009 | Occupancy: 2,850 passengers

Tonnage: 122,000 tons | Length: 1041 ft (317.30 m)

Star Rating

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Cabins



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* Terms and Conditions


Booking conditions of Celebrity Cruises and Reader Offers Limited Agency Terms of Business apply. This offer applies to new bookings only. Staterooms are subject to availability at the time of booking. Reader Offers Ltd fares may be withdrawn at any time. Fares are per person based on two adults sharing a stateroom, are capacity controlled and subject to change at any time without notice. Drinks package is for Ocean View Staterooms or above for the 1st and 2nd guest. Exclusions apply. Suites will receive a premium drinks package. Free wi-fi and gratuities is for suite bookings only. Normal Cruise Miles terms and conditions apply. E&OE.

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