ROL Cruise customer experience rating 4.8/5 


Based on 4454 reviews

good personal and efficient service

22 Feb 2019

Quick efficient service Polite and informative members of staff.

I will use ROL cruise in the future, they seem to care.

22 Feb 2019

I would certainly recommend them for being a helpful and friendly service.

very informative customer service

21 Feb 2019

easy to use website, and very good customer service over telephone.

could not have been better.

21 Feb 2019

pulled out every manouever to supply the result I was looking for.

Great to deal with.

21 Feb 2019

Always available to answer queries A good understanding of Ship and Cruise details. Very polite manner.

Good experience so far

21 Feb 2019

Very attentive on the phone and answered all queries clearly and quickly

None stressful experience.

21 Feb 2019

Pleasant and helpful from beginning with real attempt to meet our requirements.

Better done through ROL!

21 Feb 2019

Quite simply I wanted to book a cruise and I phoned ROL and they deal with my request efficiently giving useful advice.

Excellent advice even though it was at 8pm at the end of a long, busy day.

21 Feb 2019

We found a cruise to the Hidden Baltic that we were interested in but as it was advertised for 2020 we did not want to book so far in advance. It hadn't occurred to us that there would be the same tour going at Easter this year, but that is exactly what the salesperson suggested she would check. It was available and in the cabin grade that we wanted.Excellent advise

Well done. It is apleasure doing business with you

21 Feb 2019

Jasmine was extremely helpful and efficient. She quickly sorted out my requirements and the associated costs. Thank you .

Best cruise company , in my opinion !

21 Feb 2019

I have used ROL cruise service every time for booking cruises. They are easy to communicate with and their staff are helpful, nothing is too much trouble.

Good Service

21 Feb 2019

Easy to book. Very informative. Very friendly

Prompt and effective service.

21 Feb 2019

Investigated our particular requirements, and obtained an acceptable solution in short time. Responded promptly to telephone calls.

No comunication from ROL said they would, very unhappy

21 Feb 2019

We have been promised 4 times that they would ring us back and still haven't. We have been customers for years and feel very let down

Good customer relations

21 Feb 2019

Dealt with the same person on several occasions who understood my requirements and assisted with my purchase.

Gerald did so well !!

21 Feb 2019

Rol always helpful

Mexican Riviera from Los Angeles

Cruise Code: 1156110

Premium Drinks Package for all bookings

All-Inclusive Cruising with NCL

Read more

With Norwegian Cruise Line, the focus is firmly on you, with every effort made to ensure your voyage is exactly what you’ve always dreamed of.

REDEEM YOUR CRUISE MILES FOR EXCLUSIVE SAVINGS*

GRATUITIES & SERVICE CHARGES INCLUDED*

PREMIUM DRINKS PACKAGE INCLUDED FOR ALL BOOKINGS*

INCREDIBLE EXTRA ADDED BENEFITS FOR SUITES*

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 0 cruise miles

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Your ROL Cruise package


What's included

  • Redeem your Cruise Miles for exclusive savings
  • Full board accommodation
  • Freestyle Dining On Board - Dine where & when you like
  • 24-hour dining venue on select ships
  • INCLUDED Junior and youth programmes
  • Fantastic entertainment on board every evening
  • INCLUDED fun aqua parks, modern sports facilities, ropes courses
  • Brexit Protection Guarantee - we guarantee the price of your holiday will not increase, plus you are fully protected by ABTA & ATOL

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


With Norwegian Cruise Line, the focus is firmly on you, with every effort made to ensure your voyage is exactly what you’ve always dreamed of.

Your Itinerary


Show itinerary as:

  • Norwegian Star

    Your Ship


    Norwegian Star

    Norwegian Cruise Line

    Norwegian Cruise Line
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  • Los Angeles

    Day 1

    Los Angeles

    23 Mar 2019

    Los Angeles is a hub of glamour, ambition and hard-work. Enjoy its laid-back beachfront living, prestigious museums and galleries, fashionable celebrity haunts and exhilarating theme parks.

    Destination guide
  • Day 2-3


    At Sea

    24 Mar 2019 to 25 Mar 2019

  • Puerto Vallarta

    Day 4

    Puerto Vallarta

    26 Mar 2019

    Puerto Vallarta combines the charm of old Mexico with some 26 miles of spectacular beaches along Banderas Bay. Take a stroll through the colonial cobblestone streets with whitewashed houses draped in bougainvillea, visit Gringo Gulch, where Elizabeth Taylor and Richard Burton had homes and, for something more adventurous, explore the nearby Sierra Madre Forest.

  • Mazatlan

    Day 5

    Mazatlan

    27 Mar 2019

    Often called the Pearl of the Pacific, Mazatlán is set on a peninsula against the backdrop of the Sierra Madre Mountains and is renowned for its fabulous white sand beaches and its pretty colonial old town. Take a look at the undersea world of the Pacific at one of Mexico’s largest aquariums or take in an overview from the top of the world’s second tallest lighthouse at Cerro del Crestón.

  • Cabo San Lucas

    Day 6

    Cabo San Lucas

    28 Mar 2019

    On the southern tip of the Mexican peninsula that borders California, its dramatic coastline, protected marine reserves and fun-filled bars make it a popular destination for sun-kissed adventure.

    Destination guide
  • Day 7


    At Sea

    29 Mar 2019

  • Los Angeles

    Day 8

    Los Angeles

    30 Mar 2019

    Los Angeles is a hub of glamour, ambition and hard-work. Enjoy its laid-back beachfront living, prestigious museums and galleries, fashionable celebrity haunts and exhilarating theme parks.

    Destination guide

The Ship


After an extensive renovation in 2015, Norwegian Star is shining brighter than ever.With new dining choices like the popular, 24-hour O’Sheehan’s Neighbourhood Bar & Grill, revamped menus in the complimentary Ginza Asian-fusion restaurant and two new watering holes – the 5 O’Clock Somewhere Bar and Mojito Sugarcane Bar, you’ll be spoilt for choice. In total, that’s 17 delicious dining choices and authentic cuisine from around the world, along with 11 distinctive bars and lounges. Treat yourself in the tranquil Mandara Spa®, work out in the Fitness Centre and look forward to entertaining evenings. From lavish shows in the Stardust Theatre to casino action and dancing in the oceanview Spinnaker Lounge, every night is party night. With more than ever happening on-board the cruise ship itself, make sure that you take a look at the Norwegian Star tabs for more detail, including state rooms, the deck plan, and what’s on-board.

Norwegian Star


Launched: November 2001 | Occupancy: 2,348 passengers

Tonnage: 91,740 tons | Length: 965 ft (294.14 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


All gratuities and tips related to the all-inclusive services are included as well as the service charge. A 20% gratuity will automatically be added to guest's accounts for dining options and spa treatments not included in the cruise fare. Please note there will be extra tax charges for drinks in Hawaii and Alaska and these may differ per sailing and per port. Please note the following terms and conditions for guests staying in Haven Suites. $100 on-board spending money is per Suite. It may not be used towards on-board gratuities or pre-purchased activities. Solo travellers receive the same service. 250 minutes free WiFi per Suite. One log-in per Suite. (On Norwegian Breakaway, guests receive an internet package of 250 minutes or 1000 MB of data). Package includes activation fee. Solo travellers receive the same package per Suite. Stateroom categories beginning with the letters H and S. Speciality restaurant package for The Haven and Suite guests (2 years and older) included: 3-9 nights: 3 dinners, 10+ nights: 4 dinners. The speciality restaurant package includes gourmet dining in these global speciality restaurants: Cagney’s Steakhouse, Teppanyaki, Le Bistro, La Cucina, Margaritaville, Moderno Churrascaria, Los Lobos and Q. Number of dinners as per table. 20% gratuity included.Cover charges for above mentioned speciality restaurants are included; number of dinners as per table. One main course per person at Cagney's and Le Bistro restaurants included. Additional main courses will be charged at US $ 10 per person and course. The Haven & Suite guests may choose to dine in the following venues as part of their speciality dining package for reduced upcharges: Ocean Blue, Bayamo, entertainment dinner at Spiegel Tent resp. Illusionarium, Sushi, Pincho, Raw Bar. Products of Food Republic, Bake Shop, Ice Cream Bar, Gelato, speciality items in the main and Asian restaurants, seafood items in the Raw Bar, special occasion/holiday menus (New Year's, Christmas, etc.), Jazz Brunch, Wine Lovers and Murder Mystery lunches are not included. Free up to $500 on board spend is based on two sharing and is tiered depending on stateroom grade booked, when booked before 8.30pm 30th November 2018. Offer is not applicable on guarantee fares, please enquire at time of booking. Please note, fares exclude taxes and fares. E&OE.

The Brexit Protection Guarantee ensures after booking your cruise holiday the price paid is final and you will be fully protected by ABTA & ATOL.

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