ROL Cruise customer experience rating 4.7/5 


Based on 2298 reviews

Good service

21 Sep 2018

Good comunication from the sales team keeping me up to date on my flight and times from Birmingham and booking me in to the airport Hotel

First booking

21 Sep 2018

My first booking with ROL. My call was answered quickly and in a friendly manner. However, when I asked about whether there would be choices for dinner on the ship booked for the expedition voyage (not my experience on previous voyages with Hurtigruten), I was told that there would be. I have since rung Hurtigruten who say that most dinners will be set menus, so they will need to be informed about any specific food needs by ROL. I have now informed ROL. I trust they will pass it on. It's best for staff to admit they don't know the answer to a question, but will find out, rather than misinform customers, no matter how well-intentioned. A payment receipt was sent immediately, but I was warned that it might take up to 14 days to received my booking confirmation documents, which is fair enough, but I've not experienced such delays with other companies. There was no mention of the size of the deposit required (30%) until I was asked for payment. It would have been useful to have this information in the brochure, as it is considerably bigger than I have been used to with other companies. Update 21 Sept: ROL rang me about the points made above - all sorted out now, and I do appreciate the fast response; it shows that they do value customers.

I was dealt with by a young lady, called emily, who quickly booked our holi

21 Sep 2018

The service was very good. I never give top marks as there is always room for improvement.

First experience of this company

21 Sep 2018

Very helpful when pre registering for 2020 cruise with P&O and they were successful in securing our cabin of choice on release date.

Great Service!

21 Sep 2018

Very helpful. Could answer every question I asked. Quick result.

booking

21 Sep 2018

Friendly and helpful if not available they rang back within 10 mins. Not pushy!

As efficient as always.

21 Sep 2018

I have used ROL many times and found the booking process as good as ever. Emily was able to handle my requests with a good knowledge and in a great manner.

Nothing too much trouble!

21 Sep 2018

Young lady was really helpful and knowledgeable about choice of cabin and prices. I am looking forward to my birthday cruise. Prices seem good too.

top marks.

21 Sep 2018

very friendly and efficient company ,we were given all the information we requested and got the cabin we booked,and we will be using them again.

Excellent

21 Sep 2018

Very professional and efficient.

Southern Caribbean

Cruise Code: 1198412

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Earn up to 6,816 cruise miles

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Your ROL Cruise package


What's included

  • Spacious en-suite accommodation
  • A fantastic array of dining options, including the grand main dining room with flavours to suit every mood
  • A range of activities, from relaxing in the adults-only solarium to trying your luck in the casino
  • Swimming pools, whirlpools, steam room and sauna
  • Fitness centre and jogging track
  • Dazzling entertainment – from West End- style shows to live music, and from comedians to acrobatic displays

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • Freedom of the Seas

    Your Ship


    Freedom of the Seas

    Royal Caribbean International

    Royal Caribbean International
    View
  • San Juan

    Day 1

    San Juan

    04 Nov 2018

    Hulking Spanish forts with dungeons ripe for exploration guard the beautifully preserved Old City. Lose yourself in its warren of cobbled streets, full with cafés, shops and shady squares. Or head for the hills for scenic trails, caves and crafts.

  • Basseterre

    Day 2

    Basseterre

    05 Nov 2018

    Be entranced by the Caribbean’s first French town, rich in architectural reminders of a colonial past. Take a scenic train trip, snorkel with the pelicans, shop for exquisite batiks, or simply chill to the sound of reggae with a coconut cocktail.

  • St. John’s, Antigua

    Day 3

    St. John’s, Antigua

    06 Nov 2018

    With its white sand beaches, glimmering blue seas and laid-back locals, Antigua is a quintessentially Caribbean island.

    Destination guide
  • Castries

    Day 4

    Castries

    07 Nov 2018

    From refreshing waterfalls and exhilarating water sports to elegant dining in Rodney Bay, St Lucia offers something for everyone.

    Destination guide
  • Bridgetown

    Day 5

    Bridgetown

    08 Nov 2018

    Though technically located in the Atlantic Ocean, this popular Caribbean island is the most easterly of the Lesser Antilles archipelago and a Commonwealth realm.

    Destination guide
  • Day 6


    Relaxing at sea

    09 Nov 2018

  • Philipsburg, St Maarten

    Day 7

    Philipsburg, St Maarten

    10 Nov 2018

    An island with a split personality. Start your day in this laid-back Dutch capital, then cross the island to the delightful French capital, Marigot. Enjoy its chic shops, market and sidewalk cafés, before heading back for a swim at Orient Beach.

  • San Juan

    Day 8

    San Juan

    11 Nov 2018

    Hulking Spanish forts with dungeons ripe for exploration guard the beautifully preserved Old City. Lose yourself in its warren of cobbled streets, full with cafés, shops and shady squares. Or head for the hills for scenic trails, caves and crafts.

The Ship


Experience a masterpieces of naval engineering, featuring a rock-climbing wall with eleven routes and a central spire you can swing around; our FlowRider® surf park at sea; cantilevered whirlpools that extend 12 feet beyond the sides of the ship; the H20 ZoneSM waterpark, complete with interactive sculpture fountains, ground geysers and a cascading waterfall; and so much more! The ship features extensive WiFi capabilities and mobile phone connectivity, as well as flat-screen TVs in every stateroom. You've got to see this ship to believe it.

Freedom of the Seas


Launched: May 2006 | Occupancy: 3,634 passengers

Tonnage: 154,407 tons | Length: 1112 ft (338.94 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


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