ROL Cruise customer experience rating 4.7/5 


Based on 2384 reviews

Give an exceptional service, professional and always a good deal

25 Sep 2018

They always give us a great price and give excellent customer service. We have booked many cruises with ROL and the service they give is professional and customer friendly.

Planning ahead. We wanted a trip which would dispel the cold winter blues.

25 Sep 2018

The young lady who came on the phone was brilliant. Not only helpful but gave us information which helped us to make our decisions. She was polite but not pushy. And, more to the point, she was patient even when we um'd and ah'd over the finer details.

xetremely helpful

25 Sep 2018

they were patient and helpful as we wanted a flight from the North of England rather than London. This necessitated some contact with the cruise company but the agent was more than willing.

Booking onloy at this stage

25 Sep 2018

Good overall. Shame the cabin we booked (& confirmed) wasn't available - and we have gone further forward on the ship. We'll see..........................

Helpful staff

25 Sep 2018

I spoke to two staff and found them very helpful offering good advice on cabins, and we were also offered a complimentary upgrade which meant we ended up with a better cabin than the one I was pricing up.

A very pleasant experience.

25 Sep 2018

The cruise was very well organised and service on board was very good.the entertainment was of a particlarly good quality.

A good service !

25 Sep 2018

The lady was very good at answering all my questions. Engaging and very friendly.

Very friendly and efficient

25 Sep 2018

We spoke to Emily she was very friendly and it was a pleasure to deal with her and ROL.

Pre book Online

25 Sep 2018

The pre-booking service seems to be very oriented to phone booking which I dislike as I am generally travelling and use mobile phone. It also means much time is wasted while waiting on the phone. I would like it to be easier to book directly online. Post booking, the online back up service is excellent.

Thank you for your feedback, unfortunately, due to the availability continually changing on the Ships and all the different booking processes that are required for each individual cruise line, it makes it very difficult to operate an online booking system. I'm glad to hear though that the post-booking process online is excellent. Hope you have an excellent cruise

Dale at ROL Cruise

Excellent experience with ROL

25 Sep 2018

Extremely helpful booking agent. Fully understood out requirements.

Friendly, efficient and knowledgeable

25 Sep 2018

Called within 30 minutes of us emailing interest. Very helpful and knowledgeable about the particular cruise company. Very reassuring for first time buyers

Excellent Service

24 Sep 2018

Stacey was most helpful and when we asked whether it was possible to add on an extra few days to our river cruise, she kindly contacted someone in the know and got back to us. Excellent service.

South America Passage

Cruise Code: 1205491

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 2,681 cruise miles

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Your ROL Cruise package


What's included

  • Spacious, elegantly appointed staterooms, many with private verandas
  • All meals throughout your cruise - five course fine dining, informal buffets and late-night snacks throughout the day and early evening
  • All evening entertainment, including Broadway-style shows and live music in many of the lounges
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • A choice of daily on board activities
  • Luggage porterage between your cabin and the drop-off/pick-up point
  • Luxurious Mariner's Dream™ beds and premium linens
  • Luxurious bathrobes and Elemis skincare and spa therapy products
  • 24 hour in-room dining

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

Your Ship:

ms Zaandam - Holland America Line


Day

Port

Date

Due Depart


Day 4-5

Port :

At Sea

Date :

24 Feb 2019

Due - Departs :

25 Feb 2019


Day 7

Port :

Cruising the Strait of Magellan

Date :

27 Feb 2019

Due - Departs :

27 Feb 2019


Day 8

Port :

Cockburn and Beagle Channels

Date :

28 Feb 2019

Due - Departs :

28 Feb 2019


Day 8

Port :

Cruising Beagle Channel

Date :

28 Feb 2019

Due - Departs :

28 Feb 2019


Day 8

Port :

Cruising Glacier Alley

Date :

28 Feb 2019

Due - Departs :

28 Feb 2019


Day 10

Port :

Scenic Cruising Cape Horn

Date :

02 Mar 2019

Due - Departs :

02 Mar 2019


Day 11

Port :

Cruising Canal Sarmiento

Date :

03 Mar 2019

Due - Departs :

03 Mar 2019


Day 12

Port :

Cruising the Chilean Fjords

Date :

04 Mar 2019

Due - Departs :

04 Mar 2019


Day 14

Port :

At Sea

Date :

06 Mar 2019

Due - Departs :

06 Mar 2019


Day 15

Port :

San Antonio, Chile

Date :

07 Mar 2019

Due - Departs :

07 Mar 2019


The Ship


Designed to carry fewer guests while offering greater space, Zaandam is elegant and comfortable. Her décor is inspired by music and features musical instruments including signed guitars from Queen, Iggy Pop, Eric Clapton and the Rolling Stones and a Baroque-style pipe organ. While on-board, enjoy cooking shows and hands-on workshops with America’s Test Kitchen. Rejuvenate at the Greenhouse Spa & Salon. Indulge at any of our fine dining venues.

ms Zaandam


Launched: May 2000 | Occupancy: 1,432 passengers

Tonnage: 61,396 tons | Length: 781 ft (238.05 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


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