ROL Cruise customer experience rating 4.6/5 

Based on 565 reviews

Excellent over many years and many cruises.

27 Apr 2018

Efficient service when booking cruises and also with follow-up queries.

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Thank you so much for our brilliant review, have a truly magnificent time next year

Dale at ROL Cruise

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

The 5 Star Springtime Japanese Discovery

Cruise Code: 1212391

Two night pre-cruise hotel stay in Tokoyo Included

Exclusive Savings of up to £2,200

The 5 Star Springtime Japanese Discovery

Exclusive savings of up to £2,200 + enjoy a two night pre-cruise hotel stay in Tokyo





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Inside from:


was £4,049pp

Balcony from:


was £4,849pp

(FREE upgrade from an Ocean View cabin F grade)

Prices shown are per person based on 2 people sharing, except single traveller.

Earn up to 8,798 cruise miles

Learn More

Your ROL Cruise package

What's included

  • TWO NIGHT pre-cruise luxury hotel stay in Tokyo
  • 14 night full board 5 star voyage on board Westerdam
  • COMPLIMENTARY ON BOARD SPEND of up to $400 for all bookings
  • COMPLIMENTARY stateroom upgrades including Interior to Verandah
  • Return flights (Regional and premium class flights may be available on request) and overseas transfers
  • Spacious, elegantly appointed staterooms, many with private verandas
  • All meals throughout your cruise - five course fine dining, informal buffets and late-night snacks throughout the day and early evening
  • All evening entertainment, including Broadway-style shows and live music in many of the lounges
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • A choice of daily on board activities
  • Luggage porterage between your cabin and the drop-off/pick-up point
  • Luxurious Mariner's Dream™ beds and premium linens
  • Luxurious bathrobes and Elemis skincare and spa therapy products
  • 24 hour in-room dining

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary

Show itinerary as:

Days not listed are spent relaxing at sea.

Your Ship:

ms Westerdam - Holland America Line




Due Depart

Day 6

Port :

Osaka, Japan

Date :

16 Apr 2019

Due - Departs :

16 Apr 2019

Day 7

Port :

Kochi, Japan

Date :

17 Apr 2019

Due - Departs :

17 Apr 2019

Day 10

Port :


Date :

20 Apr 2019

Due - Departs :

20 Apr 2019

Day 12

Port :


Date :

22 Apr 2019

Due - Departs :

22 Apr 2019

Day 19

Port :

Arrive in London

Date :

29 Apr 2019

Due - Departs :

29 Apr 2019

The Ship

The ms Westerdam is the third in Holland America Line's series of Vista-class ships. As such, she embraces the latest industry and environmental technologies such as her use of a diesel-electric power plant for optimal energy efficiency and an Azipod propulsion system. Most of her staterooms have ocean views and many have private verandahs. The theme of ms Westerdam's art collection is Dutch heritage in the New World. Art ranges from paintings of historic Dutch ships, such as Henry Hudson's Half Moon, to a huge Indian silver-overlaid wood palace doorway, a bone tobacco pipe carved in the shape of a woman's head to a collection of 5,000-year-old pre-Columbian carved limestone figures from Ecuador. Contemporary pieces include an original Andy Warhol portrait and signature sculptures by Sedona artist Susanna Holt.

ms Westerdam

Launched: April 2004 | Occupancy: 1,916 passengers

Tonnage: 82,348 tons | Length: 936 ft (285.30 m)

Star Rating

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* Terms and Conditions

Fares are per person based on two adults sharing a suite/stateroom. Offers advertised are subject to availability at the time of booking. Fares advertised may increase or be withdrawn at any time. Reader Offers Limited Package Holiday Booking Conditions apply. Offers advertised apply to new bookings only. Regional and premium class flights will incur supplementary costs; regional flights may require an additional overnight stay at an extra cost. Upgrades are subject to availability at the time of booking. On board spend is per stateroom/ suite and is tiered depending on grade booked. Savings are based on two adults sharing a stateroom/suite and is based on the difference between the Reader Offers Ltd standard fare and the current selling fare. ×Tours are subject to change, are non-transferable and may not be suitable for guests with mobility restrictions. Wildlife sightings are not guaranteed. Cherry Blossom season can be subject to change.  Visa may apply at an additional supplement. Please note some itineraries may be back to back and therefore food and entertainment may be repeated. Normal Cruise Miles terms and conditions apply. E&OE.

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