ROL Cruise customer experience rating 4.6/5 


Based on 565 reviews

Excellent over many years and many cruises.

27 Apr 2018

Efficient service when booking cruises and also with follow-up queries.

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Thank you so much for our brilliant review, have a truly magnificent time next year

Dale at ROL Cruise

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Eastbound Transatlantic

Cruise Code: 1239370

Discover new shores...

On board spend included!

The Cunard Fly Collection

Discover new shores with fly cruising + on board spend included

Read more

Welcome to the official Cunard 2019 Launch Promotion featuring a range of brand new and exciting itineraries, aboard three of the most iconic ocean liners in the world: Queen Elizabeth, Queen Mary 2 and Queen Victoria. Cruising is the best way to see the world and Cunard has been learning its trade since 1840. They offer cruises which explore many of the world’s most beautiful destinations and there is no better way to explore. When booking with ROL Cruise you will benefit from exclusive extras, including:

- On board spending money
- FREE Stateroom upgrades (on select sailings)


On Board Spend: How Can You Spend It?

When booking a cruise holiday, it’s always a delight to discover you’ve been treated to an amount of on board spending money as part of your booking. Whether this is honoured by the cruise line or us as your travel agent as part of an exclusive offer, on board spend will undoubtedly enhance your voyage.

Once on board, it’s completely up to you how you use your on board spend. Popular choices include drinks packages, Wi-Fi and shore excursions, but did you know there are many other ways you can spend your credit? Here are just some of the experiences and packages on offer from three of our top cruise lines…

 

Canyon Ranch SpaClub® & Royal Spa

The Canyon Ranch SpaClub® (available on Queen Mary 2) and Royal Spa (available on Queen Elizabeth & Queen Victoria) invite you to immerse yourself in a sumptuous spa experience. From pedicures and facials, to massages and Thai reflexology these spa treatments are the epitome of relaxation and are the perfect addition to your Cunard cruise.

 

Afternoon Tea

Afternoon Tea is quintessentially British and has become quite popular in recent years. For only $30 per guest (prices are subject to change, this includes a 15% gratuity). Cunard’s enhanced Afternoon Tea ensures you will not go unsatisfied and includes a glass of Veuve Yellow Label Brut NV or Veuve Clicquot Rose Brut, a selection of Twinings tea Rituals, a selection of gourmet sandwiches, afternoon tea cakes and a Harpist playing during the tea.

 

Speciality Dining

Cunard offers an abundance of dining options free of charge, but if you are seeking something special then why not use your on board spending money to treat yourself to an exquisite night of speciality dining? Kings Court (available on Queen Mary 2) and Lido (available on Queen Elizabeth & Queen Victoria) are designed to tantalise the taste buds with their gastronomical offerings which include Bamboo, serving Pan-Asian cuisine, La Piazza, serving Italian delights and Aztec offering all things Mexican.

ON BOARD SPEND AVAILABLE*

RETURN FLIGHTS & OVERSEAS TRANSFERS

EARN EXCLUSIVE CRUISE MILES

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Earn up to 6,138 cruise miles

Learn More

Your ROL Cruise package


What's included

  • On board spending money included
  • FREE Stateroom upgrades (on select sailings)
  • Flight/s and overseas transfers
  • Breakfast, lunch and dinner available in the main restaurants plus snacks available 24 hours a day in the buffet restaurants
  • Comedy and drama shows including Shakespeare classics and spectacular musical productions
  • Full use of the sports court for football, deck tennis and more
  • Choice of swimming pools and whirlpool spas plus a fully equipped gym
  • All overseas transfers
  • A stunning selection of White Star dining, bars and lounges, plus 24 hour room service
  • Lavish theatre productions, concerts and recitals
  • Dance instruction and gentlemen host dancers

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • Queen Mary 2

    Your Ship


    Queen Mary 2

    Cunard

    Cunard
    View
  • New York, USA

    Day 1

    New York, USA

    18 Oct 2019

    From the Statue of Liberty to Broadway theatres, you’re spoilt for choice for things to see and do in the Big Apple.

    Destination guide
  • Day 2-7


    At Sea

    19 Oct 2019 to 24 Oct 2019

  • Southampton

    Day 8

    Southampton

    25 Oct 2019

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide

The Ship


Queen Mary 2 is the most magnificent ocean liner ever built. Her every detail harkens to the Golden Age of Ocean Travel, while providing one of the most modern travel experiences on earth. From bow to stern, discover 14 spacious decks on which to relax and unwind; to indulge in pleasures and pursuits you never normally have time for. Opulent public areas, extravagant dining rooms, ballrooms, theatres, lounges...even the only Planetarium at sea. But words can only do such a lady so much justice. For to truly revel in the grandeur that is Queen Mary 2, you must sail with her.

Queen Mary 2


Launched: January 2004 | Occupancy: 2,620 passengers

Tonnage: 151,400 tons | Length: 1132 ft (345.04 m)

Star Rating

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Cabins



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* Terms and Conditions


Fares are per person based on two adults sharing a stateroom/suite except single staterooms/suites. Offers advertised are subject to availability at the time of booking. Fares advertised may increase or be withdrawn at any time. Booking conditions of Cunard and Reader Offers Limited Agency Terms of Business apply. This offer is applicable to new bookings only. On board spend is per stateroom/suite and amount is tiered depending on grade of stateroom/suite booked. Visa restrictions may apply, please ask for details. Any hotels will be confirmed closer to departure date. Upgrades are subject to availability at the time of booking. Please note some grades have a restricted view. Flights are subject to availability. Regional and premium class flights may be available on request, will be at a further supplement and may require an additional overnight stay at an extra cost. Excursions are at a supplement, are non-transferable, are for example purposes only and may not be suitable for guests with mobility restrictions. Booking bonuses is based on one per booking and for UK mainland addresses only. Wildlife sightings are not guaranteed. Normal Cruise Miles terms and conditions apply. E&OE.

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