ROL Cruise customer experience rating 4.7/5 


Based on 2298 reviews

Good service

21 Sep 2018

Good comunication from the sales team keeping me up to date on my flight and times from Birmingham and booking me in to the airport Hotel

First booking

21 Sep 2018

My first booking with ROL. My call was answered quickly and in a friendly manner. However, when I asked about whether there would be choices for dinner on the ship booked for the expedition voyage (not my experience on previous voyages with Hurtigruten), I was told that there would be. I have since rung Hurtigruten who say that most dinners will be set menus, so they will need to be informed about any specific food needs by ROL. I have now informed ROL. I trust they will pass it on. It's best for staff to admit they don't know the answer to a question, but will find out, rather than misinform customers, no matter how well-intentioned. A payment receipt was sent immediately, but I was warned that it might take up to 14 days to received my booking confirmation documents, which is fair enough, but I've not experienced such delays with other companies. There was no mention of the size of the deposit required (30%) until I was asked for payment. It would have been useful to have this information in the brochure, as it is considerably bigger than I have been used to with other companies. Update 21 Sept: ROL rang me about the points made above - all sorted out now, and I do appreciate the fast response; it shows that they do value customers.

I was dealt with by a young lady, called emily, who quickly booked our holi

21 Sep 2018

The service was very good. I never give top marks as there is always room for improvement.

First experience of this company

21 Sep 2018

Very helpful when pre registering for 2020 cruise with P&O and they were successful in securing our cabin of choice on release date.

Great Service!

21 Sep 2018

Very helpful. Could answer every question I asked. Quick result.

booking

21 Sep 2018

Friendly and helpful if not available they rang back within 10 mins. Not pushy!

As efficient as always.

21 Sep 2018

I have used ROL many times and found the booking process as good as ever. Emily was able to handle my requests with a good knowledge and in a great manner.

Nothing too much trouble!

21 Sep 2018

Young lady was really helpful and knowledgeable about choice of cabin and prices. I am looking forward to my birthday cruise. Prices seem good too.

top marks.

21 Sep 2018

very friendly and efficient company ,we were given all the information we requested and got the cabin we booked,and we will be using them again.

Excellent

21 Sep 2018

Very professional and efficient.

Canada & New England

Cruise Code: 1239915

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 14,298 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Breakfast, lunch and dinner available in the main restaurants plus snacks available 24 hours a day in the buffet restaurants
  • Comedy and drama shows including Shakespeare classics and spectacular musical productions
  • Full use of the sports court for football, deck tennis and more
  • Choice of swimming pools and whirlpool spas plus a fully equipped gym
  • All overseas transfers
  • A stunning selection of White Star dining, bars and lounges, plus 24 hour room service
  • Lavish theatre productions, concerts and recitals
  • Dance instruction and gentlemen host dancers

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

Your Ship:

Queen Mary 2 - Cunard


Day

Port

Date

Due Depart


Day 2

Port :

At Sea

Date :

05 Oct 2019

Due - Departs :

05 Oct 2019


Day 3

Port :

Bar Harbour, Maine

Date :

06 Oct 2019

Due - Departs :

06 Oct 2019


Day 4

Port :

At Sea

Date :

07 Oct 2019

Due - Departs :

07 Oct 2019


Day 6

Port :

Sept Iles

Date :

09 Oct 2019

Due - Departs :

09 Oct 2019


Day 10

Port :

Saguenay, Canada

Date :

13 Oct 2019

Due - Departs :

13 Oct 2019


Day 11

Port :

At Sea

Date :

14 Oct 2019

Due - Departs :

14 Oct 2019


Day 12

Port :

Sydney, Nova Scotia, Canada

Date :

15 Oct 2019

Due - Departs :

15 Oct 2019


Day 14

Port :

At Sea

Date :

17 Oct 2019

Due - Departs :

17 Oct 2019


Day 16-21

Port :

At Sea

Date :

19 Oct 2019

Due - Departs :

24 Oct 2019


The Ship


Queen Mary 2 is the most magnificent ocean liner ever built. Her every detail harkens to the Golden Age of Ocean Travel, while providing one of the most modern travel experiences on earth. From bow to stern, discover 14 spacious decks on which to relax and unwind; to indulge in pleasures and pursuits you never normally have time for. Opulent public areas, extravagant dining rooms, ballrooms, theatres, lounges...even the only Planetarium at sea. But words can only do such a lady so much justice. For to truly revel in the grandeur that is Queen Mary 2, you must sail with her.

Queen Mary 2


Launched: January 2004 | Occupancy: 2,620 passengers

Tonnage: 151,400 tons | Length: 1132 ft (345.04 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


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