ROL Cruise customer experience rating 4.6/5 


Based on 564 reviews

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Thank you so much for our brilliant review, have a truly magnificent time next year

Dale at ROL Cruise

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

France, Spain and Guernsey

Cruise Code: 1240282

Choose from on board spend, car parking or coach transfers

The P&O Cruises No-Fly Collection

Choose from on board spend, car parking or coach transfers

Read more

Here at ROL Cruise we are delighted to present to you the official P&O Cruises’ 2018/2019 No-Fly Promotion! A P&O Cruises holiday is a very special way to escape from the rigours of everyday life and to explore many different destinations in one of the most relaxing ways imaginable. It offers you an extraordinary variety of activities and entertainment, plus exceptional restaurants and bars.

Within this launch promotion, you will receive incredible benefits, including:

- On board spend (amount varies depending on voyage booked) or Car parking at the port or Coach transfers

CHOICE OF CAR PARKING, ON BOARD SPEND OR COACH TRANSFERS*

NO-FLY CRUISING

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 1,002 cruise miles

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Your ROL Cruise package


What's included

  • Choose one added extra: Car Parking, Coach Transfers or On Board Spending Money
  • Fabulous dining in a variety of restaurants, including five-course gala menus from Marco Pierre White and black tie evenings
  • Spectacular entertainment from live music to West End-quality performers
  • State of the art gyms including sauna and/or steam room. There are a number of free exercise classes, and others which incur a small charge
  • A choice of pools to relax and unwind in or simply soak up the sun on the deck
  • Daily film screenings in the cinema, from the latest blockbusters
  • Use of the sports facilities including basketball and football courts, golf nets and table tennis tables
  • Exclusive offers you can't find anywhere else

  • 20 years of cruise expertise

  • ATOL protection for your peace of mind

  • Award-winning customer service

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Your Itinerary


Show itinerary as:

  • Arcadia

    Your Ship


    Arcadia

    P&O Cruises

    P&O Cruises
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  • Southampton

    Day 1

    Southampton

    13 Jul 2019

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide
  • Cherbourg, France

    Day 2

    Cherbourg, France

    14 Jul 2019

  • Day 3


    At Sea

    15 Jul 2019

  • Day 4


    Santander

    16 Jul 2019

  • Day 5


    Le Verdon

    17 Jul 2019

    A charming destination in beautiful countryside, this is your chance to soak up the unique ambience of the South-West of France. Situated at Point de Grave, where water from the Atlantic meets the gushing Gironde estuary, Le Verdon will appeal to you if you love the great outdoors or fine wines. Offering a beguiling mix of forests and beaches, dunes and hiking paths there’s plenty to do if you fancy an independent, active day ashore.

  • Day 6


    At Sea

    18 Jul 2019

  • St Peter Port, Guernsey

    Day 7

    St Peter Port, Guernsey

    19 Jul 2019

    The Channel Islands, Britain's most southerly islands lie just fourteen miles off the French coast.

  • Southampton

    Day 8

    Southampton

    20 Jul 2019

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide

The Ship


Exclusively for adults, Arcadia offers a relaxed pace, stylish surroundings and more than a hint of extravagance to P&O Cruises. Arcadia’s signature features such as her exterior glass-fronted lifts and expansive art collection, featuring no less than 3,000 works of art, create a sophisticated air. Foodies will be in their element on this ship, for our Arcadia cruise ship features Marco Pierre White’s Ocean Grill restaurant and Atul Kochhar's East restaurant. Arcadia has many a place to happily while away an hour or two; Caffè Vivo, The Piano Bar and The Rising Sun pub to name but a few. There are plenty of ways to keep active too, but the ultimate route to feeling great has to lie with a visit to Arcadia’s wonderful spa which includes a large hydrotherapy pool and a thermal suite complete with fragrant aromatic showers. By evening, you’ll find spellbinding shows in The Palladium theatre, a lively casino, and The Globe, offering anything from comedy to live music.

Arcadia


Launched: April 2005 | Occupancy: 2,016 passengers

Tonnage: 83,700 tons | Length: 935 ft (284.99 m)

Star Rating

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Cabins



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* Terms and Conditions


Prices are per person based on two adults sharing a cabin, except single cabins. Offers advertised are subject to availability at the time of booking. Prices advertised may increase or be withdrawn at any time. Booking conditions of P&O Cruises and Reader Offers Limited Agency Terms of Business apply. Offers advertised apply to new bookings only. On board spend is per cabin.Coach transfers are available for all passengers on the booking, other terms and conditions apply. Car parking is based on one car parking space for the duration of the cruise, subject to availability at the time of booking. Some cabins may have a restricted view. Wildlife sightings are not guaranteed. Normal Cruise Miles terms and conditions apply. E&OE.

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