ROL Cruise customer experience rating 4.7/5 


Based on 2279 reviews

Phoned me back straight away very helpful

20 Sep 2018

Full information quick call back

Helpful service

20 Sep 2018

Helpful. Understanding of the product and explained in detail.

Easy to do

20 Sep 2018

I will recommend the company and certainly look again if I decide to cruise in 2020.

Very helpful and informative looking forward to my cruise

20 Sep 2018

Very helpful and informative looking forward to my cruise

great service

19 Sep 2018

very friendly and helpful sales assistant

Would highly recommend

19 Sep 2018

Excellent service as usual

They really know their stuff

19 Sep 2018

Quickly understood what we were looking for and steered us carefully through the options. Very helpful and informed advice. Of course we will continue to do business with ROL

First booking

19 Sep 2018

My first booking with ROL. My call was answered quickly and in a friendly manner. However, when I asked about whether there would be choices for dinner on the ship booked for the expedition voyage (not my experience on previous voyages with Hurtigruten), I was told that there would be. I have since rung Hurtigruten who say that most dinners will be set menus, so they will need to be informed about any specific food needs by ROL. I have now informed ROL. I trust they will pass it on. It's best for staff to admit they don't know the answer to a question, but will find out, rather than misinform customers, no matter how well-intentioned. A payment receipt was sent immediately, but I was warned that it might take up to 14 days to received my booking confirmation documents, which is fair enough, but I've not experienced such delays with other companies. There was no mention of the size of the deposit required (30%) until I was asked for payment. It would have been useful to have this information in the brochure, as it is considerably bigger than I have been used to with other companies.

Book ROL the dependable specialists

19 Sep 2018

Worry free booking as usual

Excellent customer service

19 Sep 2018

Easy to deal with in relation to cabin size and cabin situation. I forgot to confirm that my cabin was in a quiet area (no noise from disco or theatre) so I rang back. There was just a message so I decided not to leave my number, but a lady picked up my call and rang me yesterday evening. She confirmed that any cabin problems are highlighted on your system so that customers can be advised in advance. I thought this was excellent. In he past we had a cruise with Cunard with a cabin that was right above the entertainment area and no peace until after 1 am every morning!

The Best!!!

19 Sep 2018

Having used ROL many times for Cruises and recently booked another, ROL have consistently provided excellent service. Thoroughly recommended.

Iberian Adventure & Mediterranean Mosaic

Cruise Code: 1261390

5★ Luxury with Holland America Line

Enjoy a FREE drinks package per stateroom, Speciality dining experience & bonus benefits for suite bookings

Explore the World with More

Enjoy a FREE drinks package worth up to $1,000 per stateroom, Speciality dining experience & bonus benefits for suite bookings

Read more

This exciting promotion from Holland America Line allows you to explore the World in 5★ Luxury whilst enjoying your chosen cruise.

With added benefits for all bookings you can relax, sail to exciting ports, where you can experience the culture, heritage and wonder at the marvels and beauty of the inspiring destinations on offer.

FREE DRINKS PACKAGE FOR ALL BOOKINGS*

REDEEM YOUR CRUISE MILES FOR EXCLUSIVE SAVINGS*

5 STAR LUXURY CRUISING*

FREE SPECIALITY DINING

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 11,998 cruise miles

Learn More

Your ROL Cruise package


What's included

  • FREE drinks package per stateroom
  • Speciality dining experience included
  • Plus book a suite and also receive a bonus $200 on board spend
  • Spacious, elegantly appointed staterooms, many with private verandas
  • All meals throughout your cruise - five course fine dining, informal buffets and late-night snacks throughout the day and early evening
  • All evening entertainment, including Broadway-style shows and live music in many of the lounges
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • A choice of daily on board activities
  • Luggage porterage between your cabin and the drop-off/pick-up point
  • Luxurious Mariner's Dream™ beds and premium linens
  • Luxurious bathrobes and Elemis skincare and spa therapy products
  • 24 hour in-room dining

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


This exciting promotion from Holland America Line allows you to explore the World in 5★ Luxury whilst enjoying your chosen cruise.

With added benefits for all bookings you can relax, sail to exciting ports, where you can experience the culture, heritage and wonder at the marvels and beauty of the inspiring destinations on offer.

Your Itinerary


Show itinerary as:

Your Ship:

ms Nieuw Statendam - Holland America Line


Day

Port

Date

Due Depart


Day 2

Port :

At Sea

Date :

16 Sep 2019

Due - Departs :

16 Sep 2019


Day 4

Port :

At Sea

Date :

18 Sep 2019

Due - Departs :

18 Sep 2019


Day 12

Port :

At Sea

Date :

26 Sep 2019

Due - Departs :

26 Sep 2019


Day 14

Port :

At Sea

Date :

28 Sep 2019

Due - Departs :

28 Sep 2019


Day 21

Port :

At Sea

Date :

05 Oct 2019

Due - Departs :

05 Oct 2019


The Ship


Launching in December 2018, ms Nieuw Statendam, a sister ship to Koningsdam and the second of our Pinnacle-class ships, features a design inspired by the fluid curves of musical instruments. Guests can savor her innovative specialty restaurants - from Sel de Mer to the Grand Dutch Cafe. Explore at America's Test Kitchen's cooking classes and hands-on workshops. And thrill to BBC Earth Experiences presentations at our spectacular two-story World Stage.

ms Nieuw Statendam


Launched: December 2018 | Occupancy: 2,650 passengers

Tonnage: 99,500 tons | Length: 975 ft (297.18 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Holland America Line and Reader Offers Limited Agency terms and conditions apply. ALL PRICES STATED ARE CRUISE ONLY. Offer advertised applies to new bookings only. Savings are based on two adults sharing. Offers are capacity controlled and may be modified or withdrawn without prior notice. Other restrictions may apply. Offers are not combinable with any other discounts and are not transferable or refundable. Subject to availability. Offers are applicable on select 2018-2020 sailings. Signature Beverage Package has a daily limit of 15 beverages, subject to the cruise lines T&Cs. Speciality dining experience, guests receive one complimentary dinner per person per booking. Book a Suite and receive on board spend. Star ratings are ROL Cruise classified. Normal Cruise Miles terms and conditions apply. E&OE.

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