ROL Cruise customer experience rating 4.7/5 


Based on 2298 reviews

Good service

21 Sep 2018

Good comunication from the sales team keeping me up to date on my flight and times from Birmingham and booking me in to the airport Hotel

First booking

21 Sep 2018

My first booking with ROL. My call was answered quickly and in a friendly manner. However, when I asked about whether there would be choices for dinner on the ship booked for the expedition voyage (not my experience on previous voyages with Hurtigruten), I was told that there would be. I have since rung Hurtigruten who say that most dinners will be set menus, so they will need to be informed about any specific food needs by ROL. I have now informed ROL. I trust they will pass it on. It's best for staff to admit they don't know the answer to a question, but will find out, rather than misinform customers, no matter how well-intentioned. A payment receipt was sent immediately, but I was warned that it might take up to 14 days to received my booking confirmation documents, which is fair enough, but I've not experienced such delays with other companies. There was no mention of the size of the deposit required (30%) until I was asked for payment. It would have been useful to have this information in the brochure, as it is considerably bigger than I have been used to with other companies. Update 21 Sept: ROL rang me about the points made above - all sorted out now, and I do appreciate the fast response; it shows that they do value customers.

I was dealt with by a young lady, called emily, who quickly booked our holi

21 Sep 2018

The service was very good. I never give top marks as there is always room for improvement.

First experience of this company

21 Sep 2018

Very helpful when pre registering for 2020 cruise with P&O and they were successful in securing our cabin of choice on release date.

Great Service!

21 Sep 2018

Very helpful. Could answer every question I asked. Quick result.

booking

21 Sep 2018

Friendly and helpful if not available they rang back within 10 mins. Not pushy!

As efficient as always.

21 Sep 2018

I have used ROL many times and found the booking process as good as ever. Emily was able to handle my requests with a good knowledge and in a great manner.

Nothing too much trouble!

21 Sep 2018

Young lady was really helpful and knowledgeable about choice of cabin and prices. I am looking forward to my birthday cruise. Prices seem good too.

top marks.

21 Sep 2018

very friendly and efficient company ,we were given all the information we requested and got the cabin we booked,and we will be using them again.

Excellent

21 Sep 2018

Very professional and efficient.

Miami to Miami

Cruise Code: 1261764

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Inside from:

CALL US

Outside from:

£2,329pp

Balcony from:

£2,929pp

Suite from:

£3,599pp

Prices shown are per person based on 2 people sharing, except single traveller. Air price shown is based on departing from London

Earn up to 7,198 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Mid-sized, elegant ships with a high staff to guest ratio to take care of your every need
  • Finest cuisine at sea, served in a variety of distinctive open-seating restaurants, all at no additional charge
  • Complimentary soft drinks, bottled water and speciality coffees
  • Gourmet culinary programme created by world renowned Master Chef Jacques Pépin
  • Country club-casual ambience; tuxedos and gowns are never required
  • Acclaimed Canyon Ranch SpaClub®
  • Complimentary shuttles in most of the ports
  • Port-intensive itineraries featuring more overnight visits and extended evening port stays
  • 24-hour Butler service in all suites
  • FREE wireless internet access

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • Insignia

    Your Ship


    Insignia

    Oceania Cruises

    Oceania Cruises
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  • Miami, Florida, USA

    Day 1

    Miami, Florida, USA

    16 Nov 2019

    Famous for sea, sun and swaying palm trees, Miami is a young and trendy city which dazzles visitors with its subtropical climate and cosmopolitan lifestyle.

    Destination guide
  • Havana, Cuba

    Day 2-3

    Havana, Cuba

    17 Nov 2019 to 18 Nov 2019

    A Caribbean island with a Latin American twist, Cuba is a riot of colour, music, heritage and culture.

    Destination guide
  • Day 4


    Cruising the Caribbean Sea

    19 Nov 2019

  • Day 5


    Cienfuegos, Cuba

    20 Nov 2019

  • Day 6


    Santiago de Cuba, Cuba

    21 Nov 2019

  • Day 7


    At Sea

    22 Nov 2019

  • Miami, Florida, USA

    Day 8

    Miami, Florida, USA

    23 Nov 2019

    Famous for sea, sun and swaying palm trees, Miami is a young and trendy city which dazzles visitors with its subtropical climate and cosmopolitan lifestyle.

    Destination guide

The Ship


Insignia radiates her own unique warmth and character. Her distinctive personality shines through from the moment you first step into her newly redesigned, neo-classical lobby or Toscana, resplendent in rich new fabrics and furnishings that reflect the charisma of Tuscany. Insignia boasts decks and verandas graced with the finest teak and exquisite custom stone and tile work. To ensure the elegance shines throughout the entire experience, there is all new Villeroy & Boch china, the finest silver and crystal, and a distinctive museum-quality art collection that is an eclectic melding of traditional and contemporary, with a touch of whimsy.

Insignia


Launched: March 1998 | Occupancy: 684 passengers

Tonnage: 30,277 tons | Length: 594 ft (181.05 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


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