ROL Cruise customer experience rating 4.6/5 


Based on 565 reviews

Excellent over many years and many cruises.

27 Apr 2018

Efficient service when booking cruises and also with follow-up queries.

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Thank you so much for our brilliant review, have a truly magnificent time next year

Dale at ROL Cruise

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Southern Caribbean

Cruise Code: 1268873

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Earn up to 3,762 cruise miles

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Your ROL Cruise package


What's included

  • Spacious en-suite accommodation
  • A fantastic array of dining options, including the grand main dining room with flavours to suit every mood
  • A range of activities, from relaxing in the adults-only solarium to trying your luck in the casino
  • Swimming pools, whirlpools, steam room and sauna
  • Fitness centre and jogging track
  • Dazzling entertainment – from West End- style shows to live music, and from comedians to acrobatic displays

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • Freedom of the Seas

    Your Ship


    Freedom of the Seas

    Royal Caribbean International

    Royal Caribbean International
    View
  • San Juan

    Day 1

    San Juan

    18 Aug 2019

    Hulking Spanish forts with dungeons ripe for exploration guard the beautifully preserved Old City. Lose yourself in its warren of cobbled streets, full with cafés, shops and shady squares. Or head for the hills for scenic trails, caves and crafts.

  • Charlotte Amalie, St Thomas

    Day 2

    Charlotte Amalie, St Thomas

    19 Aug 2019

    The past still echoes on in this lush West Indies jewel, a haunt of Blackbeard the pirate and Drake. Call on Fort Christian to picture life in the Dutch colonial era, or take advantage of the unrivalled duty-free shopping and sun-soaked beaches.

  • Basseterre

    Day 3

    Basseterre

    20 Aug 2019

    Be entranced by the Caribbean’s first French town, rich in architectural reminders of a colonial past. Take a scenic train trip, snorkel with the pelicans, shop for exquisite batiks, or simply chill to the sound of reggae with a coconut cocktail.

  • St. John’s, Antigua

    Day 4

    St. John’s, Antigua

    21 Aug 2019

    With its white sand beaches, glimmering blue seas and laid-back locals, Antigua is a quintessentially Caribbean island.

    Destination guide
  • Castries

    Day 5

    Castries

    22 Aug 2019

    From refreshing waterfalls and exhilarating water sports to elegant dining in Rodney Bay, St Lucia offers something for everyone.

    Destination guide
  • Bridgetown

    Day 6

    Bridgetown

    23 Aug 2019

    Though technically located in the Atlantic Ocean, this popular Caribbean island is the most easterly of the Lesser Antilles archipelago and a Commonwealth realm.

    Destination guide
  • Day 7


    Relaxing at sea

    24 Aug 2019

  • San Juan

    Day 8

    San Juan

    25 Aug 2019

    Hulking Spanish forts with dungeons ripe for exploration guard the beautifully preserved Old City. Lose yourself in its warren of cobbled streets, full with cafés, shops and shady squares. Or head for the hills for scenic trails, caves and crafts.

The Ship


Experience a masterpieces of naval engineering, featuring a rock-climbing wall with eleven routes and a central spire you can swing around; our FlowRider® surf park at sea; cantilevered whirlpools that extend 12 feet beyond the sides of the ship; the H20 ZoneSM waterpark, complete with interactive sculpture fountains, ground geysers and a cascading waterfall; and so much more! The ship features extensive WiFi capabilities and mobile phone connectivity, as well as flat-screen TVs in every stateroom. You've got to see this ship to believe it.

Freedom of the Seas


Launched: May 2006 | Occupancy: 3,634 passengers

Tonnage: 154,407 tons | Length: 1112 ft (338.94 m)

Star Rating

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Cabins



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