ROL Cruise customer experience rating 4.7/5 


Based on 2298 reviews

Good service

21 Sep 2018

Good comunication from the sales team keeping me up to date on my flight and times from Birmingham and booking me in to the airport Hotel

First booking

21 Sep 2018

My first booking with ROL. My call was answered quickly and in a friendly manner. However, when I asked about whether there would be choices for dinner on the ship booked for the expedition voyage (not my experience on previous voyages with Hurtigruten), I was told that there would be. I have since rung Hurtigruten who say that most dinners will be set menus, so they will need to be informed about any specific food needs by ROL. I have now informed ROL. I trust they will pass it on. It's best for staff to admit they don't know the answer to a question, but will find out, rather than misinform customers, no matter how well-intentioned. A payment receipt was sent immediately, but I was warned that it might take up to 14 days to received my booking confirmation documents, which is fair enough, but I've not experienced such delays with other companies. There was no mention of the size of the deposit required (30%) until I was asked for payment. It would have been useful to have this information in the brochure, as it is considerably bigger than I have been used to with other companies. Update 21 Sept: ROL rang me about the points made above - all sorted out now, and I do appreciate the fast response; it shows that they do value customers.

I was dealt with by a young lady, called emily, who quickly booked our holi

21 Sep 2018

The service was very good. I never give top marks as there is always room for improvement.

First experience of this company

21 Sep 2018

Very helpful when pre registering for 2020 cruise with P&O and they were successful in securing our cabin of choice on release date.

Great Service!

21 Sep 2018

Very helpful. Could answer every question I asked. Quick result.

booking

21 Sep 2018

Friendly and helpful if not available they rang back within 10 mins. Not pushy!

As efficient as always.

21 Sep 2018

I have used ROL many times and found the booking process as good as ever. Emily was able to handle my requests with a good knowledge and in a great manner.

Nothing too much trouble!

21 Sep 2018

Young lady was really helpful and knowledgeable about choice of cabin and prices. I am looking forward to my birthday cruise. Prices seem good too.

top marks.

21 Sep 2018

very friendly and efficient company ,we were given all the information we requested and got the cabin we booked,and we will be using them again.

Excellent

21 Sep 2018

Very professional and efficient.

Greek Isles & Italy from Rome (Civatavecchia)

Cruise Code: 1280401

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Earn up to 5,061 cruise miles

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Your ROL Cruise package


What's included

  • Full board accommodation
  • Freestyle Dining On Board - Dine where & when you like
  • 24-hour dining venue on select ships
  • Premium Drinks Package
  • Fantastic entertainment on board every evening
  • All on board gratuities and service charges

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Your Itinerary


Show itinerary as:

  • Norwegian Jade

    Your Ship


    Norwegian Jade

    Norwegian Cruise Line

    Norwegian Cruise Line
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  • Civitavecchia (Rome)

    Day 1

    Civitavecchia (Rome)

    22 Aug 2019

    Civitavecchia has been the port for Rome since the 13th-century and the Eternal City is still the big draw. It wasn’t built in a day, but you’ll see a lot in yours, from the massive Colosseum, St. Peter’s Basilica and Vatican City to the sun-filled piazzas, fabulous fountains, ultra-chic designer stores and oh-so-tempting pavement cafés, where you can do as the Romans do.

    Destination guide
  • Day 2


    At Sea

    23 Aug 2019

  • Santorini, Greece

    Day 3

    Santorini, Greece

    24 Aug 2019

    Look down on the deep blue waters of the four-mile-wide lagoon from an amphitheatre of whitewashed dwellings perched atop the caldera’s precipice.

    Destination guide
  • Athens (from Piraeus), Greece

    Day 4

    Athens (from Piraeus), Greece

    25 Aug 2019

    Magnificent Athens combines the fascinations of the ancient world with unique modern architecture.

    Destination guide
  • Mykonos, Greece

    Day 5

    Mykonos, Greece

    26 Aug 2019

    Once a glamorous hang-out, embrace the elegant allure of this perfect Greek paradise and revel in its history, culture and scenic wonders

    Destination guide
  • Chania, Crete, Greece

    Day 6

    Chania, Crete, Greece

    27 Aug 2019

    The city of Chania is divided in two parts - the old town and the new town which coexist harmonically - each with their own charms. The old town however, is the beating heart of Chania and exudes true beauty with its cobbled streets, narrow alleyways and listed buildings from different eras - some of which have been transformed in restaurants or shops.

    Destination guide
  • Valletta, Malta

    Day 7

    Valletta, Malta

    28 Aug 2019

    Lined with Baroque buildings and enclosed within its sixteenth century city walls, it’s almost as if time stands still in Valletta. With 7,000 years of history just waiting to be discovered, the Maltese capital is a dream to explore.

    Destination guide
  • Day 8


    Messina

    29 Aug 2019

    The Sicilian port of Messina marks time with one of the world’s largest astronomical clocks, while nearby Taormina with its opera-set streets and squares and fantastic Greco-Roman theatre, sways to the rhythms of la dolce vita. Feeling adventurous? How about a cable car and 4x4 ascent up to the most recent lava flows of active Mount Etna?

  • Naples

    Day 9

    Naples

    30 Aug 2019

    you must try the real thing before you explore the historic centre with its grand palace, cathedral and opera house. Feeling romantic? Take the hydrofoil to the isle of Capri or the Amalfi Coast drive to Sorrento and don’t forget your camera. History buffs make for Pompeii, to see how the Romans lived back in the 1st century AD.

  • Florence/Pisa (Livorno)

    Day 10

    Florence/Pisa (Livorno)

    31 Aug 2019

    Formerly a small fishing village on the western coast of Tuscany, Livorno was reinvented as an ideal Renaissance city at the hands of the sixteenth century House of Medici.

    Destination guide
  • Civitavecchia (Rome)

    Day 11

    Civitavecchia (Rome)

    01 Sep 2019

    Civitavecchia has been the port for Rome since the 13th-century and the Eternal City is still the big draw. It wasn’t built in a day, but you’ll see a lot in yours, from the massive Colosseum, St. Peter’s Basilica and Vatican City to the sun-filled piazzas, fabulous fountains, ultra-chic designer stores and oh-so-tempting pavement cafés, where you can do as the Romans do.

    Destination guide

The Ship


Sailing the Mediterranean in summer and the exotic Western Caribbean from Houston in winter 2015-2016, Norwegian Jade’s design brings a taste of the tropics wherever she cruises. And as you cruise from port to port along stunning coastlines, we’ll keep you entertained day and night with exciting nightclubs, award-winning restaurants, a grand casino, swimming pools, a pampering spa and so much more. There’s tons of fun for kids too, so bring the whole family and enjoy the cruise adventure of a lifetime.

Norwegian Jade


Launched: January 2007 | Occupancy: 2,402 passengers

Tonnage: 93,558 tons | Length: 965 ft (294.14 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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