ROL Cruise customer experience rating 4.8/5 


Based on 4403 reviews

Excellent customer service

20 Feb 2019

Excellent customer service - far better than trying to do it yourself online!

Great service

18 Feb 2019

They answered the phone quickly and found out the minute of the cruise when asked. She gave her direct line and either remembered us or kept good records so that after 4 telephone conversations (while we thought about it) we concluded the deal. Very good

Great service and cruise miles as well.

18 Feb 2019

Great service and cruise miles as well.

good booking proceedure but let down by non follow up of complaints .

18 Feb 2019

Never came back to me regarding previous cruise complaints against celebrity cruises. celebrity have eventually replied re my e mail to rol and celebrity, but nothing from rol. booking experience quite good but have certainly lost a star because of their non reply as stated.

This is the first time I have booked with ROL and so far, no complaints!

18 Feb 2019

The cruise consultant acknowledged my enquiry and confirmed she would telephone the following morning, which she did. As I require an accessible cabin there were none available on my first my choice of cruise, but one was found on a similar cruise sailing a month later. This was booked, and confirmation was emailed within a couple of hours, with the promise that all the paperwork would be received within five working days.

Great Purchasing Experience

18 Feb 2019

Kelly Boherty was the agent that helped us make the cruise purchase. We are in the USA so she followed up from Joy Magnussen who said she would have someone call us on Saturday morning and Kelly did that. She went over the details as we had never purchased a cruise from ROL. She was very detailed, had answers to our questions and was very pleasant. Hopefully the follow up with cruise information and the cruise itself will be as pleasant an smooth.

Excellent

18 Feb 2019

Excellent

Booking a cruise

18 Feb 2019

the only problem to resolve is the correct start date of our holiday, otherwise ROL performing to its usual high standard. We have used them a few times

An asset to ROL

18 Feb 2019

Friendly, knowledgeable, helpful, patient, an asset to ROL

An asset to ROL

18 Feb 2019

Friendly, knowledgeable, helpful, patient, an asset to ROL

Jewels of the Rhine - Amsterdam to Basel

Cruise Code: 1291890 / Voyage Code: EWAC220619.1

Limited Availability - Please do not delay

The Deluxe River Cruise Sale

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Explore the rivers of Europe in complete comfort with Emerald Waterways.

Visit the vineyards of the Douro or the medieval castles of the Rhine, immerse yourself in culture and history whilst enjoying the luxuries on board

 

 

GRATUITIES INCLUDED*

INCREDIBLE SAVINGS*

FREE DRINKS WITH LUNCH & DINNER*

SHORE EXCURSIONS INCLUDED*

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 5,090 cruise miles

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Your ROL Cruise package


What's included

  • Complimentary wine, beer and soft drinks with lunch and dinner
  • Spacious full board accommodation on board Europe’s most innovative cruise ships
  • All meals throughout your river cruise from a healthy buffet breakfast to a five-course à la carte menu
  • Gratuities are included
  • Complimentary Wi-Fi
  • Complimentary bicycles for use ashore in select destinations
  • Overseas transfers
  • Shore excursions and guided tours almost everyday with personal headset
  • Bottled water restocked daily in your cabin
  • Emerald ACTIVE programme with guided bicycle and walking tours
  • At least one extra-special EmeraldPLUS experience offering greater insight into the culture, cuisine and lifestyle of the given destination
  • First-class service from an English-speaking crew
  • Brexit Travel Assurance - no price increase guarantee

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


Your Itinerary


Show itinerary as:

  • Emerald Dawn

    Your Ship


    Emerald Dawn

    Emerald Waterways

    Emerald Waterways
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  • Amsterdam, Netherlands

    Day 1

    Amsterdam, Netherlands

    22 Jun 2019

    Welcome to Amsterdam, a fascinating 700-year-old city of picturesque canals, world class museums, theatres and cafés. You will be met and transferred from the airport to your Emerald Waterways luxury river cruise ship. This evening, join your fellow travellers for dinner on board. Your Cruise Director will also conduct a port talk to review the activities and itinerary for the days ahead. (D)

    Destination guide
  • Amsterdam, Netherlands

    Day 2

    Amsterdam, Netherlands

    23 Jun 2019

    This morning you can decide to either enjoy a glass top canal boat tour through Amsterdam’s canal or a guided bike tour. Return to the ship for your first day sailing through the Dutch countryside passing windmills and sailing through locks towards the Rhine River. Tonight the Captain will be delighted to host a gala dinner (B, L, D).

    Emerald Active: Guided Bike Tour

    Destination guide
  • Cologne, Germany

    Day 3

    Cologne, Germany

    24 Jun 2019

    Cruise along the Rhine River to Cologne, founded by the Romans, the city is one of Germany's oldest and is famous for its magnificent World–Heritage listed Gothic Cathedral. After lunch on board, join your local guide for an included tour of the Old Town, with free time for exploring. Cologne is one of Germany's largest and most modern cities largely due to a rebuilding plan post WWII, and it has many different museums and galleries. (B, L, D)

    DiscoverMORE: Football Stadium Tour (extra expense)

    Destination guide
  • Koblenz, Germnay

    Day 4

    Koblenz, Germnay

    25 Jun 2019

    Cruise to the 2000 year old town of Koblenz, which is situated at the confluence of the Rhine and Moselle rivers. Visit the Ehrenbreitstein Fortress on the opposite side of the river.

    In the afternoon, sail through the spectacular Rhine Gorge, passing countless castles and vineyards as well as the infamous Lorelei statue and Pfalzgrafenstein Castle, which was built on an island in the middle of the river as a medieval toll station (B, L, D).

    Discover More: Moselle & Cochem Visit (extra expense, please note passengers on this tour will not be able to visit the Ehrenbreitstein Fortress for both tours happen at the same time).

    Destination guide
  • Mannheim, Germany

    Day 5

    Mannheim, Germany

    26 Jun 2019

    Continue upstream to the town of Mannheim, located at the confluence of the Rhine and Neckar rivers.

    Destination guide
  • Heidelberg, Germany

    Day 5

    Heidelberg, Germany

    26 Jun 2019

    While in Mannheim you will have the opportunity to visit the medieval town of Heidelberg including the impressive castle which overlooks the town. Enjoy free time there before returning to the ship for lunch and an afternoon sailing (B, L, D).

    EmeraldACTIVE: Active Hike to Heidelberg Hill
    EmeraldPLUS: Wine Tasting in Heidelberg

    Destination guide
  • Day 6


    Kehl, Germany

    27 Jun 2019

    Once docked in Kehl you will be transferred by coach across the river to Strasbourg, the capital city of the Alsace Region in France. (B, L, D)

  • Strasbourg, France

    Day 6

    Strasbourg, France

    27 Jun 2019

    Your guided walking tour will include the Grande Île, the historical city centre and UNESCO World Heritage Site known for its medieval black and white timber framed buildings, old tanning houses, baroque sandstones buildings, canals and river locks.
    EmeraldPLUS: Guided Tour of Strasbourg

    Destination guide
  • Breisach, Germany

    Day 7

    Breisach, Germany

    28 Jun 2019

    Today you will visit a typical black forest village, full of charm and many Cuckoo clocks and other German specialties. Alternatively, take part on a guided hike through some of the black forest trails. (B, L, D).

    Emerald Active: Hiking in the Black Forest (active fitness level recommended).

    EmeraldPLUS: Black Forest Cake Assembling presentation and tasting.

    Destination guide
  • Breisach, Germany

    Day 7

    Breisach, Germany

    28 Jun 2019

    Breisach is a picturesque town on Germany’s south west border with France. Populated with quaint, colourful houses the town’s skyline is dominated by St. Stephansmünster cathedral

    Destination guide
  • Basel, Switzerland

    Day 8

    Basel, Switzerland

    29 Jun 2019

    Basel is a beautiful medieval city in northwest Switzerland which centres around the Marktplatz and features stunning examples of old and new architecture.

    Destination guide

The Ship


Guiding you past some of Europe’s most beautiful stretches of countryside and through some of the continent’s most vibrant and enchanting cities; Emerald Sky ensures every minute of your holiday is exceptionally comfortable and enjoyable. From the spacious suites and staterooms to the contemporary, sophisticated public spaces, every inch of Emerald Sky has been considered. Navigating the rivers Rhine, Main, Danube and Moselle; the Emerald Star, Sky, Sun, Dawn and Destiny can guide you through some of Europe’s most magical stretches of water and help you explore many of the continent’s most arresting and enchanting cities. The five sister vessels, boasting a modest capacity of 182 guests apiece, are all blessed with a selection of wonderful amenities and features. Our brand new Emerald ‘Star Ships’, the Emerald Dawn and the Emerald Sun, have made their debut voyages and have received high marks from our guests. You’ll enjoy all the same great features, including our open air system in the balcony suites and the indoor/ outdoor pool area, that make the “Star Ships” the 2014 Cruise Critic Editors’ Pick award winners for best new river ships. No matter which river cruise you choose, all your meals on-board the ship; beer, wine and soft drinks with lunch and dinner; on-shore excursions and touring; a special selection of EmeraldPLUS experiences; all travel and transfers from selected airports; and all tipping are included in the price. It’s what we like to call ‘Exceptional Emerald Value’. Step on to an award-winning ship where the spacious Sun Deck offers panoramic views of the stunning scenery. Relax in the fresh air while enjoying a light lunch and a glass of wine al-fresco on The Terrace. Enjoy insightful excursions in every port at no extra cost and we take care of tipping so you don’t have to think about it. You wouldn’t expect all this from a river cruise, but on an Emerald Waterways river cruise, you can look forward to it.

Emerald Dawn


Launched: January 2015 | Occupancy: 182 passengers

Length: 443 ft (135.03 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Fares are per person based on two adults sharing a stateroom/suite except single staterooms/suites. Offers advertised are subject to availability at the time of booking. Fares advertised may increase or be withdrawn at any time. Booking conditions of Scenic Tours (UK) Limited trading as Emerald Waterways and Reader Offers Limited Agency Terms of Business apply. Offers advertised apply to new bookings only. Savings are based on two adults sharing a stateroom/suite and is based on the difference between the full brochure fare and the early booking selling fare. Wine, beer and soft drinks are included with lunch and dinner and may exclude certain brands and is subject to the cruise lines T&C’s. Flights are based on London, Norwich, East Midlands, Bristol, Humberside, Leeds/Bradford, Newcastle, Aberdeen, Manchester, Birmingham, Glasgow or Edinburgh departures; all other regional flights are available at a supplement and are subject to availability. Indoor pool/cinema is not available on Emerald Radiance (Douro Cruise) instead there is a serenity pool on the sun deck. WiFi service cannot be guaranteed and is subject to the cruise lines terms and conditions. Tours may not be suitable for guests with mobility restrictions, are subject to change and further t&c’s apply. Please note itineraries are subject to change. E&OE.

Emerald Waterways guarantee no price increase or surcharges on our advertised Emerald Waterways cruises or tour prices when booked before 29th March 2019. Emerald Waterways reserve the right to withdraw our offers at any time.

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