ROL Cruise customer experience rating 4.8/5 


Based on 4453 reviews

very informative customer service

21 Feb 2019

easy to use website, and very good customer service over telephone.

could not have been better.

21 Feb 2019

pulled out every manouever to supply the result I was looking for.

Great to deal with.

21 Feb 2019

Always available to answer queries A good understanding of Ship and Cruise details. Very polite manner.

Good experience so far

21 Feb 2019

Very attentive on the phone and answered all queries clearly and quickly

None stressful experience.

21 Feb 2019

Pleasant and helpful from beginning with real attempt to meet our requirements.

Better done through ROL!

21 Feb 2019

Quite simply I wanted to book a cruise and I phoned ROL and they deal with my request efficiently giving useful advice.

Excellent advice even though it was at 8pm at the end of a long, busy day.

21 Feb 2019

We found a cruise to the Hidden Baltic that we were interested in but as it was advertised for 2020 we did not want to book so far in advance. It hadn't occurred to us that there would be the same tour going at Easter this year, but that is exactly what the salesperson suggested she would check. It was available and in the cabin grade that we wanted.Excellent advise

Well done. It is apleasure doing business with you

21 Feb 2019

Jasmine was extremely helpful and efficient. She quickly sorted out my requirements and the associated costs. Thank you .

Best cruise company , in my opinion !

21 Feb 2019

I have used ROL cruise service every time for booking cruises. They are easy to communicate with and their staff are helpful, nothing is too much trouble.

Good Service

21 Feb 2019

Easy to book. Very informative. Very friendly

Prompt and effective service.

21 Feb 2019

Investigated our particular requirements, and obtained an acceptable solution in short time. Responded promptly to telephone calls.

No comunication from ROL said they would, very unhappy

21 Feb 2019

We have been promised 4 times that they would ring us back and still haven't. We have been customers for years and feel very let down

Good customer relations

21 Feb 2019

Dealt with the same person on several occasions who understood my requirements and assisted with my purchase.

Gerald did so well !!

21 Feb 2019

Rol always helpful

Outstanding

21 Feb 2019

As always the service I receive from the Rol staff is outstanding

Excellent service

21 Feb 2019

The ROL representative was extremely helpful and I was very impressed with the vice. Yes I would recommend the company

More excellent service from an A1 travel agency.

21 Feb 2019

The service received from ROL is excellent. They do everything they can to help the customer, and if they need to call back they do so quickly. I have used this company for a number of years and would not dream of using any other travel agent. Well done ROL.

Secrets of the Douro - Porto to Porto

Cruise Code: 1292021

Limited Availability - Please do not delay

The Deluxe River Cruise Sale

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Explore the rivers of Europe in complete comfort with Emerald Waterways.

Visit the vineyards of the Douro or the medieval castles of the Rhine, immerse yourself in culture and history whilst enjoying the luxuries on board

 

 

GRATUITIES INCLUDED*

INCREDIBLE SAVINGS*

FREE DRINKS WITH LUNCH & DINNER*

SHORE EXCURSIONS INCLUDED*

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 5,690 cruise miles

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Your ROL Cruise package


What's included

  • Complimentary wine, beer and soft drinks with lunch and dinner
  • Spacious full board accommodation on board Europe’s most innovative cruise ships
  • All meals throughout your river cruise from a healthy buffet breakfast to a five-course à la carte menu
  • Gratuities are included
  • Complimentary Wi-Fi
  • Complimentary bicycles for use ashore in select destinations
  • Overseas transfers
  • Shore excursions and guided tours almost everyday with personal headset
  • Bottled water restocked daily in your cabin
  • Emerald ACTIVE programme with guided bicycle and walking tours
  • At least one extra-special EmeraldPLUS experience offering greater insight into the culture, cuisine and lifestyle of the given destination
  • First-class service from an English-speaking crew
  • Brexit Travel Assurance - no price increase guarantee

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


Your Itinerary


Show itinerary as:

  • Emerald Radiance

    Your Ship


    Emerald Radiance

    Emerald Waterways

    Emerald Waterways
    View
  • Porto, Portugal

    Day 1-2

    Porto, Portugal

    31 Aug 2019 to 01 Sep 2019

    The Douro river snakes its way throughout the sloping green terraced hillsides of Portugal’s Douro Valley, renowned for its vineyards.

    Destination guide
  • Pinhao, Portugal

    Day 2-3

    Pinhao, Portugal

    01 Sep 2019 to 02 Sep 2019

  • Day 3


    Vega de Terron, Spain

    02 Sep 2019

    The small town of Vega de Terron, close to the border with Spain Destination guide

  • Salamanca, Spain

    Day 4

    Salamanca, Spain

    03 Sep 2019

  • Pocinho, Portugal

    Day 5

    Pocinho, Portugal

    04 Sep 2019

    The northern village of Pocinho is the end point of a stunning Linha do Douro train ride through the Douro Valley

    Destination guide
  • Regua, Portugal

    Day 6

    Regua, Portugal

    05 Sep 2019

    Close to a nature reserve is Peso de Régua, a riverside town which monopolised the port wine industry in the 1800s

    Destination guide
  • Porto, Portugal

    Day 7-8

    Porto, Portugal

    06 Sep 2019 to 07 Sep 2019

    The Douro river snakes its way throughout the sloping green terraced hillsides of Portugal’s Douro Valley, renowned for its vineyards.

    Destination guide
  • Day 8


    Fly to London

    07 Sep 2019

    After breakfast transfer to the airport for your flight to London (regional flights may be available on request)

The Ship


New in 2017, Emerald Radiance navigates the beautiful Douro, giving guests the chance to enjoy the famous Portuguese climate and the beautiful vineyard-strewn panoramas. Emerald Radiance boasts extensive, exceptional open-air public spaces – so guests can enjoy a barbecue on the Sun Deck or take a plunge in the open-air pool. The Emerald Radiance will explore Portugal’s Douro region, navigating the eponymous river Douro. Dissecting some of Europe’s most beautiful vineyards and wine-producing villages, the river Douro evocatively stretches through beautiful backdrops on either bank. Fittingly, the bespoke Emerald Radiance has been lovingly designed and built to complement the jaw-dropping scenery unfolding before the ship’s bow.

Emerald Radiance


Launched: January 2017 | Occupancy: 112 passengers

Length: 292 ft (89.00 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Fares are per person based on two adults sharing a stateroom/suite except single staterooms/suites. Offers advertised are subject to availability at the time of booking. Fares advertised may increase or be withdrawn at any time. Booking conditions of Scenic Tours (UK) Limited trading as Emerald Waterways and Reader Offers Limited Agency Terms of Business apply. Offers advertised apply to new bookings only. Savings are based on two adults sharing a stateroom/suite and is based on the difference between the full brochure fare and the early booking selling fare. Wine, beer and soft drinks are included with lunch and dinner and may exclude certain brands and is subject to the cruise lines T&C’s. Flights are based on London, Norwich, East Midlands, Bristol, Humberside, Leeds/Bradford, Newcastle, Aberdeen, Manchester, Birmingham, Glasgow or Edinburgh departures; all other regional flights are available at a supplement and are subject to availability. Indoor pool/cinema is not available on Emerald Radiance (Douro Cruise) instead there is a serenity pool on the sun deck. WiFi service cannot be guaranteed and is subject to the cruise lines terms and conditions. Tours may not be suitable for guests with mobility restrictions, are subject to change and further t&c’s apply. Please note itineraries are subject to change. E&OE.

Emerald Waterways guarantee no price increase or surcharges on our advertised Emerald Waterways cruises or tour prices when booked before 29th March 2019. Emerald Waterways reserve the right to withdraw our offers at any time.

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