ROL Cruise customer experience rating 4.7/5 


Based on 2314 reviews

Excellent and efficient service, with a smile.

22 Sep 2018

Very efficient, very helpful, promised to get back to me and DID so, when they said. Yes, I would recommend them, and have done (before the bonus scheme!), and will use ROL again.

Very happy

22 Sep 2018

As usall ,very helpful ,,nothing to much trouble .

Very good service thank you.

22 Sep 2018

The requirements for two friends were a little complicated, but at all times we were treated politely and courteously by the members of ROL staff that we both spoke to. We would recommend ROL to other friends and look forward to our cruise experience.

Friendly & helpful

22 Sep 2018

They were friendly and kept me informed as promised

Excellent service

22 Sep 2018

Leona was excellent in her help, attitude and service. this is the second time I have booked with ROL and both times they have been superb. Would definitely recommend them.

Efficient and friendly staff let down by “the system”.

22 Sep 2018

It was good that you transferred my deposit to the same cruise 12 months later, even the same cabin. One negative aspect is that “the system” sent me a special delivery letter to remind me I owed the balance just a few days before the transfer was arranged. That was a worry. I suggest that a covering letter be sent in future to explain that the letter should be ignored once the transfer is agreed.

Booking experience with rol cruise.

22 Sep 2018

Very courteous explained everything and I got the very best available. I am looking forward to the experience very much and experiencing the Calypso.

Rol is a wonderful travel agent.

22 Sep 2018

I have used rol many times they are very friendly and also experienced in what they do. I have also recently recommend rol to a friend who has booked a holiday for a single person. Which I think is fantastic. I also feel you special gifts and sea miles are and added incentive. I look forward to booking many more holidays through my favourite travel agent

Efficient, friendly and helpful service.

22 Sep 2018

I dealt with Katie (or Katy) who was excellent in all respects. She was knowledgeable,friendly and overall very helpful. I will certainly book another cruise through ROL and will recommend them to others.

Excellent service.

22 Sep 2018

I always book through ROL as all their staff are so helpful and patient when I need information from them. This gentleman was very polite and made booking easy.

Secrets of the Douro - Porto to Porto

Cruise Code: 1292021

Early Booking Savings

Choice of FREE €200 on board spend OR unlimited drinks

The Deluxe River Cruise Promotion

Choice of FREE €200 on board spend OR unlimited drinks

Read more

Offer ends 30 Sep 2018

Explore the rivers of Europe in complete comfort with Emerald Waterways.

Visit the vineyards of the Douro or the medieval castles of the Rhine, immerse yourself in culture and history whilst enjoying the luxuries on board

 

 

GRATUITIES INCLUDED*

EARLY BOOKING SAVINGS*

SHORE EXCURSIONS INCLUDED*

CHOICE OF FREE €200 ON BOARD SPEND OR UNLIMITED DRINKS*

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Earn up to 10,390 cruise miles

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Your ROL Cruise package


What's included

  • Early booking savings
  • Free €200 on board spend OR free unlimited drinks package for Balcony Suites and above
  • Free wine, beer and soft drinks with lunch and dinner for Emerald Staterooms
  • Spacious full board accommodation on board Europe’s most innovative cruise ships
  • All meals throughout your river cruise from a healthy buffet breakfast to a five-course à la carte menu
  • Gratuities are included
  • Complimentary Wi-Fi
  • Complimentary bicycles for use ashore in select destinations
  • Overseas transfers
  • Shore excursions and guided tours almost everyday with personal headset
  • Bottled water restocked daily in your cabin
  • Emerald ACTIVE programme with guided bicycle and walking tours
  • At least one extra-special EmeraldPLUS experience offering greater insight into the culture, cuisine and lifestyle of the given destination
  • First-class service from an English-speaking crew

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


Explore the rivers of Europe in luxury with Emerald Waterways.

Visit the vineyards of the Douro or the medieval castles of the Rhine, immerse yourself in culture and history whilst enjoying the luxuries on board

 

 

 

 

Your Itinerary


Show itinerary as:

  • Emerald Radiance

    Your Ship


    Emerald Radiance

    Emerald Waterways

    Emerald Waterways
    View
  • Porto, Portugal

    Day 1-2

    Porto, Portugal

    31 Aug 2019 to 01 Sep 2019

    The Douro river snakes its way throughout the sloping green terraced hillsides of Portugal’s Douro Valley, renowned for its vineyards.

    Destination guide
  • Day 2-3


    Pinhao, Portugal

    01 Sep 2019 to 02 Sep 2019

  • Day 3


    Vega de Terron, Spain

    02 Sep 2019

    The small town of Vega de Terron, close to the border with Spain Destination guide

  • Salamanca, Spain

    Day 4

    Salamanca, Spain

    03 Sep 2019

  • Pocinho, Portugal

    Day 5

    Pocinho, Portugal

    04 Sep 2019

    The northern village of Pocinho is the end point of a stunning Linha do Douro train ride through the Douro Valley

    Destination guide
  • Regua, Portugal

    Day 6

    Regua, Portugal

    05 Sep 2019

    Close to a nature reserve is Peso de Régua, a riverside town which monopolised the port wine industry in the 1800s

    Destination guide
  • Porto, Portugal

    Day 7-8

    Porto, Portugal

    06 Sep 2019 to 07 Sep 2019

    The Douro river snakes its way throughout the sloping green terraced hillsides of Portugal’s Douro Valley, renowned for its vineyards.

    Destination guide
  • Day 8


    Fly to London

    07 Sep 2019

    After breakfast transfer to the airport for your flight to London (regional flights may be available on request)

The Ship


New in 2017, Emerald Radiance navigates the beautiful Douro, giving guests the chance to enjoy the famous Portuguese climate and the beautiful vineyard-strewn panoramas. Emerald Radiance boasts extensive, exceptional open-air public spaces – so guests can enjoy a barbecue on the Sun Deck or take a plunge in the open-air pool. The Emerald Radiance will explore Portugal’s Douro region, navigating the eponymous river Douro. Dissecting some of Europe’s most beautiful vineyards and wine-producing villages, the river Douro evocatively stretches through beautiful backdrops on either bank. Fittingly, the bespoke Emerald Radiance has been lovingly designed and built to complement the jaw-dropping scenery unfolding before the ship’s bow.

Emerald Radiance


Launched: January 2017 | Occupancy: 112 passengers

Length: 292 ft (89.00 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Fares are per person based on two adults sharing a stateroom/suite except single staterooms/suites. Offers advertised are subject to availability at the time of booking. Fares advertised may increase or be withdrawn at any time. Booking conditions of Scenic Tours (UK) Limited trading as Emerald Waterways and Reader Offers Limited Agency Terms of Business apply. Offers advertised apply to new bookings only. Savings are based on two adults sharing a stateroom/suite and is based on the difference between the full brochure fare and the early booking selling fare. Wine, beer and soft drinks are included with lunch and dinner and may exclude certain brands and is subject to the cruise lines T&C’s. Balcony suites and above will receive a premium drinks package including unlimited drinks on-board for the duration of your cruise. Drinks package is not combinable with any other offer. Flights are based on London, Norwich, East Midlands, Bristol, Humberside, Leeds/Bradford, Newcastle, Aberdeen, Manchester, Birmingham, Glasgow or Edinburgh departures; all other regional flights are available at a supplement and are subject to availability. Indoor pool/cinema is not available on Emerald Radiance (Douro Cruise) instead there is a serenity pool on the sun deck. WiFi service cannot be guaranteed and is subject to the cruise lines terms and conditions. Tours may not be suitable for guests with mobility restrictions, are subject to change and further t&c’s apply. Please note itineraries are subject to change. Balcony suites and above can choose from one added benefit, €200 per stateroom or unlimited drinks, these are subject to the cruise line T&Cs. E&OE.

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