ROL Cruise customer experience rating 4.8/5 


Based on 4461 reviews

Always a great service

23 Feb 2019

The service from ROL is always great. Their agemts are very knowledgable and always get you the best deal possible. They are definitely tuned to their customers requirement.

i am not a robot

22 Feb 2019

easy to arrange, and a welcome change to actually speak to a human being instead of loads of press options

Professional and helpful service.

22 Feb 2019

Hello, the travel consultant that I spoke to was very helpful in finding the cruise that I required at the right price and she was able to answer all of my questions with professional and helpful answers. Nothing was too much and the ease of booking was so simple.I hope that the cruise itself is as plain sailing. This is a trip of a lifetime for my 60th birthday, so my husband and I are really looking forward to it .

Your representative was very good answered all my questions professionally.

22 Feb 2019

Very helpful and informative

good personal and efficient service

22 Feb 2019

Quick efficient service Polite and informative members of staff.

I will use ROL cruise in the future, they seem to care.

22 Feb 2019

I would certainly recommend them for being a helpful and friendly service.

very informative customer service

21 Feb 2019

easy to use website, and very good customer service over telephone.

could not have been better.

21 Feb 2019

pulled out every manouever to supply the result I was looking for.

Great to deal with.

21 Feb 2019

Always available to answer queries A good understanding of Ship and Cruise details. Very polite manner.

Good experience so far

21 Feb 2019

Very attentive on the phone and answered all queries clearly and quickly

None stressful experience.

21 Feb 2019

Pleasant and helpful from beginning with real attempt to meet our requirements.

Better done through ROL!

21 Feb 2019

Quite simply I wanted to book a cruise and I phoned ROL and they deal with my request efficiently giving useful advice.

Excellent advice even though it was at 8pm at the end of a long, busy day.

21 Feb 2019

We found a cruise to the Hidden Baltic that we were interested in but as it was advertised for 2020 we did not want to book so far in advance. It hadn't occurred to us that there would be the same tour going at Easter this year, but that is exactly what the salesperson suggested she would check. It was available and in the cabin grade that we wanted.Excellent advise

Well done. It is apleasure doing business with you

21 Feb 2019

Jasmine was extremely helpful and efficient. She quickly sorted out my requirements and the associated costs. Thank you .

Best cruise company , in my opinion !

21 Feb 2019

I have used ROL cruise service every time for booking cruises. They are easy to communicate with and their staff are helpful, nothing is too much trouble.

Good Service

21 Feb 2019

Easy to book. Very informative. Very friendly

Canada & New England from Boston

Cruise Code: 1296183

Premium Drinks Package for all bookings

All-Inclusive Cruising with NCL

Read more

Offer ends 28 Feb 2019

With Norwegian Cruise Line, the focus is firmly on you, with every effort made to ensure your voyage is exactly what you’ve always dreamed of.

REDEEM YOUR CRUISE MILES FOR EXCLUSIVE SAVINGS*

GRATUITIES & SERVICE CHARGES INCLUDED*

PREMIUM DRINKS PACKAGE INCLUDED FOR ALL BOOKINGS*

INCREDIBLE EXTRA ADDED BENEFITS FOR SUITES*

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Earn up to 0 cruise miles

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Your ROL Cruise package


What's included

  • Redeem your Cruise Miles for exclusive savings
  • Full board accommodation
  • Freestyle Dining On Board - Dine where & when you like
  • 24-hour dining venue on select ships
  • INCLUDED Junior and youth programmes
  • Fantastic entertainment on board every evening
  • INCLUDED fun aqua parks, modern sports facilities, ropes courses
  • Brexit Protection Guarantee - we guarantee the price of your holiday will not increase, plus you are fully protected by ABTA & ATOL
  • Plus, book an Ocean View cabin or above by 8.30pm 28th February 2019 and receive a Champagne Gift Box with our compliments

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


With Norwegian Cruise Line, the focus is firmly on you, with every effort made to ensure your voyage is exactly what you’ve always dreamed of.

Your Itinerary


Show itinerary as:

  • Norwegian Gem

    Your Ship


    Norwegian Gem

    Norwegian Cruise Line

    Norwegian Cruise Line
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  • Boston

    Day 1

    Boston

    04 Oct 2019

    One of the United States’ oldest cities, Boston has had a pivotal role in American history since it was founded and offers a fantastic array of things to see and do.

    Destination guide
  • Bar Harbor

    Day 2

    Bar Harbor

    05 Oct 2019

    From the mid-19th century to the Stock Market crash in 1928, this charming resort was the haunt of America’s rich and famous who travelled up by private yacht and summered here. And now it’s your turn to explore the craft stores and boutiques and explore some of the 35,000 acres of Acadia National Park – its criss-cross trails just perfect for biking, horse riding and walking.

  • Halifax, Nova Scotia

    Day 3

    Halifax, Nova Scotia

    06 Oct 2019

    Halifax was founded in 1749 and there’s history and heritage around every corner. Check out the city sights in a horse-drawn carriage or on the top deck of a British bus; immerse yourself in maritime history, including the city’s Titanic connection; or head out to scenic Peggy’s Cove with its lighthouse and brightly painted houses for a wonderful lobster lunch.

  • Sydney, Canada

    Day 4

    Sydney, Canada

    07 Oct 2019

    Sydney stands on Cape Breton Island, a place of natural, rugged beauty, which has echoes of the Scottish Highlands that gave the province its name. The tree-lined streets of the Old Town are dotted with buildings from the 18th and 19th-centuries, while inland the landscape of mountains, valleys, lakes and rivers are just waiting to be explored.

  • Charlottetown

    Day 5

    Charlottetown

    08 Oct 2019

    Slip down a gear as you explore Charlottetown with its tree-lined colonial and Victorian streets of shops and cafés, and its quiet, country atmosphere. Or get out and explore P.E.I., as it’s known round here – the rolling green landscapes, sand dunes and red sandstone cliffs. And be sure to stop for a lobster lunch as the island’s famous for its seafood.

  • Day 6


    At Sea

    09 Oct 2019

  • Saguenay

    Day 7

    Saguenay

    10 Oct 2019

    A culturally diverse city with a rich and varied history, the Saguenay of today offers unmatched natural beauty throughout the year.

    Destination guide
  • Quebec City, Quebec

    Day 8

    Quebec City, Quebec

    11 Oct 2019

    The cradle of French civilisation in the New World, Québec City is a living testimonial to the grace of Old Europe. With its steep cobbled streets, beautiful buildings and rich history, it won’t take you long to fall in love with this charming Canadian city.

    Destination guide

The Ship


This sparkling cruise ship is the perfect choice for cruising the Bahamas & Florida, the Caribbean or from New York to Bermuda. From a chic, four-lane bowling alley to tons of dining choices and the freedom of Freestyle Cruising, Norwegian Gem has it all. Chill out by the pool, get lucky in the casino, unwind at the spa, and make the kids happy with our water slides, Wii™ games and lots more. Accommodation ranges from luxury multi-room Villas to romantic suites and spacious, affordable staterooms.

Norwegian Gem


Launched: October 2007 | Occupancy: 2,394 passengers

Tonnage: 93,530 tons | Length: 965 ft (294.14 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


All gratuities and tips related to the all-inclusive services are included as well as the service charge. A 20% gratuity will automatically be added to guest's accounts for dining options and spa treatments not included in the cruise fare. Please note there will be extra tax charges for drinks in Hawaii and Alaska and these may differ per sailing and per port. Please note the following terms and conditions for guests staying in Haven Suites. $100 on-board spending money is per Suite. It may not be used towards on-board gratuities or pre-purchased activities. Solo travellers receive the same service. 250 minutes free WiFi per Suite. One log-in per Suite. (On Norwegian Breakaway, guests receive an internet package of 250 minutes or 1000 MB of data). Package includes activation fee. Solo travellers receive the same package per Suite. Stateroom categories beginning with the letters H and S. Speciality restaurant package for The Haven and Suite guests (2 years and older) included: 3-9 nights: 3 dinners, 10+ nights: 4 dinners. The speciality restaurant package includes gourmet dining in these global speciality restaurants: Cagney’s Steakhouse, Teppanyaki, Le Bistro, La Cucina, Margaritaville, Moderno Churrascaria, Los Lobos and Q. Number of dinners as per table. 20% gratuity included.Cover charges for above mentioned speciality restaurants are included; number of dinners as per table. One main course per person at Cagney's and Le Bistro restaurants included. Additional main courses will be charged at US $ 10 per person and course. The Haven & Suite guests may choose to dine in the following venues as part of their speciality dining package for reduced upcharges: Ocean Blue, Bayamo, entertainment dinner at Spiegel Tent resp. Illusionarium, Sushi, Pincho, Raw Bar. Products of Food Republic, Bake Shop, Ice Cream Bar, Gelato, speciality items in the main and Asian restaurants, seafood items in the Raw Bar, special occasion/holiday menus (New Year's, Christmas, etc.), Jazz Brunch, Wine Lovers and Murder Mystery lunches are not included. Free up to $500 on board spend is based on two sharing and is tiered depending on stateroom grade booked, when booked before 8.30pm 30th November 2018. Offer is not applicable on guarantee fares, please enquire at time of booking. Please note, fares exclude taxes and fares. E&OE.

The Brexit Protection Guarantee ensures after booking your cruise holiday the price paid is final and you will be fully protected by ABTA & ATOL.

Book a 7 night cruise or more in an Ocean View cabin or above by 8.30pm Thursday 28th February 2019 and receive a Champagne Gift Box with our compliments. Based on one per booking, UK mainland address only.

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