ROL Cruise customer experience rating 4.7/5 


Based on 2298 reviews

Good service

21 Sep 2018

Good comunication from the sales team keeping me up to date on my flight and times from Birmingham and booking me in to the airport Hotel

First booking

21 Sep 2018

My first booking with ROL. My call was answered quickly and in a friendly manner. However, when I asked about whether there would be choices for dinner on the ship booked for the expedition voyage (not my experience on previous voyages with Hurtigruten), I was told that there would be. I have since rung Hurtigruten who say that most dinners will be set menus, so they will need to be informed about any specific food needs by ROL. I have now informed ROL. I trust they will pass it on. It's best for staff to admit they don't know the answer to a question, but will find out, rather than misinform customers, no matter how well-intentioned. A payment receipt was sent immediately, but I was warned that it might take up to 14 days to received my booking confirmation documents, which is fair enough, but I've not experienced such delays with other companies. There was no mention of the size of the deposit required (30%) until I was asked for payment. It would have been useful to have this information in the brochure, as it is considerably bigger than I have been used to with other companies. Update 21 Sept: ROL rang me about the points made above - all sorted out now, and I do appreciate the fast response; it shows that they do value customers.

I was dealt with by a young lady, called emily, who quickly booked our holi

21 Sep 2018

The service was very good. I never give top marks as there is always room for improvement.

First experience of this company

21 Sep 2018

Very helpful when pre registering for 2020 cruise with P&O and they were successful in securing our cabin of choice on release date.

Great Service!

21 Sep 2018

Very helpful. Could answer every question I asked. Quick result.

booking

21 Sep 2018

Friendly and helpful if not available they rang back within 10 mins. Not pushy!

As efficient as always.

21 Sep 2018

I have used ROL many times and found the booking process as good as ever. Emily was able to handle my requests with a good knowledge and in a great manner.

Nothing too much trouble!

21 Sep 2018

Young lady was really helpful and knowledgeable about choice of cabin and prices. I am looking forward to my birthday cruise. Prices seem good too.

top marks.

21 Sep 2018

very friendly and efficient company ,we were given all the information we requested and got the cabin we booked,and we will be using them again.

Excellent

21 Sep 2018

Very professional and efficient.

Unforgettable Douro - Porto to Porto

Cruise Code: 1299162

Incredible Savings

Complimentary Drinks, Gratuities and Shore Excursions included

2019 All-Inclusive 5★ River Cruise Promotion

Complimentary Drinks, Gratuities and Shore Excursions included

Read more

Offer ends 28 Sep 2018

Trace the intricate pattern of Europe’s waterways with Scenic, as postcard scenery and riverbank communities create a natural slideshow. Scenic offer the most inclusive river cruises in Europe, going to the Nth Degree to provide exclusive and authentic experiences, combined with award-winning excursions, to take you deep into the heart of every destination you visit. All of this, as well as an uncompromising signature all-inclusive service, confirms that Scenic really is the only way to cruise the incredible rivers of Europe.

INCREDIBLE SAVINGS*

5★ ALL-INCLUSIVE LUXURY RIVER CRUISING*

COMPLIMENTARY DRINKS & GRATUITIES*

ALL SHORE EXCURSIONS INCLUDED*

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 7,090 cruise miles

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Your ROL Cruise package


What's included

  • Complimentary drinks & included gratuities
  • Save up to 25% on selected sailings
  • Shore excursions included
  • Scenic Freechoice – a choice of sightseeing activities throughout your journey
  • Scenic Enrich experiences – unforgettable and exclusive events
  • Scenic Sundowners – exclusive hosted cocktails in a stunning location (on selected sailings)
  • Fly from a selection of UK airports
  • All-inclusive luxury river cruising on board a 5 star Scenic Space-Ship
  • Butler service for all guests (excludes Russia)
  • Complimentary premium branded beverages all day, everyday (excludes Russia)
  • The freedom of e-bikes (excludes Asia, Russia and Portugal)
  • Expert local guides
  • All tipping and gratuities
  • Up to six dining options, from casual to fine dining
  • Exclusive Scenic Tailormade GPS for self-guided touring (excludes Asia, Russia and Portugal)
  • Authentic local entertainment
  • Cruise Directors to guide and assist
  • Complimentary wi-fi (excludes Asia)
  • Overseas transfers

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


Trace the intricate pattern of Europe’s waterways with Scenic, as postcard scenery and riverbank communities create a natural slideshow. Scenic offer the most inclusive river cruises in Europe, going to the Nth Degree to provide exclusive and authentic experiences, combined with award-winning excursions, to take you deep into the heart of every destination you visit. All of this, as well as an uncompromising signature all-inclusive service, confirms that Scenic really is the only way to cruise the incredible rivers of Europe.

Your Itinerary


Show itinerary as:

Your Ship:

Scenic Azure - Scenic River Cruises


Day

Port

Date

Due Depart


Day 5

Port :

Vega de Terron

Date :

21 Aug 2019

Due - Departs :

21 Aug 2019


Day 7

Port :

Pinhao

Date :

23 Aug 2019

Due - Departs :

23 Aug 2019


Day 11

Port :

Disembark the ship

Date :

27 Aug 2019

Due - Departs :

27 Aug 2019


The Ship


As the only Scenic ship sailing the Douro in Portugal, the 5-star Scenic Azure allows you to make the most of your time on-board. With the same all-inclusive luxury experience that has become synonymous with Scenic and just 96 passengers, guests can enjoy a more intimate and relaxed atmosphere. Launched in 2016, Scenic Azure marries cutting-edge technology with the opulent flourishes you’ve come to expect from Scenic. Developed to negotiate the meandering flow of the majestic Douro, this 265 foot Space-Ship affords a truly blissful experience for those seeking a break amid the scenic splendor of this exquisite waterway. The 5-star Scenic Azure boasts the same all-inclusive luxury experience that has become synonymous with Scenic. From unlimited complimentary drinks to on-shore excursions, it's all included and pre-planned to ensure you make the most of your time on the Douro. Whether you're docked in a sunny port or sailing the waters, you'll soon discover that this ship has been constructed primarily for the enjoyment of our guests. With innovative new technology, your Space-Ship Scenic Azure will be your gracious floating hotel as you cruise the waterways of Portugal. From the moment you step on board you’ll be spoilt for choice. From our wide selection of dining options right down to your pillow menu, you’ll enjoy the ultimate in all-inclusive luxury, every moment of the day. On board you’ll have full access to a gym, special on board entertainment, Wi-Fi internet and of course luxuriously appointed suites to retire to at the end of the day. Your Cruise Director, as well as every member of our hospitable on board team, are on hand to make sure you make the most of every minute of your time on board your Space-Ship.

Scenic Azure


Occupancy: 96 passengers

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Terms and conditions: Fares are per person based on two adults sharing a suite. Offers advertised are subject to availability at the time of booking. Fares advertised may increase or be withdrawn at any time. Booking conditions of Scenic and Reader Offers Limited Agency Terms of Business apply. Offers advertised apply to new bookings only. All drinks are included on board except for a very small number of rare, fine and vintage wines, champagnes and spirits. WiFi service cannot be guaranteed and is subject to the cruise lines terms and conditions. Flights are based on London departures; regional flights may be available, may come at a supplement and may require an overnight stay at an extra cost. Please note some flights may be indirect. Eurostar options may operate indirect and require a change of stations, subject to availability, transfers not included. Porterage is not included on flight or rail.  Meals as stated Breakfast (B), Lunch (L), Dinner (D). Private overseas transfers are for Royal Panorama suite guests and are available in selected airports only. Savings are based on two adults sharing a suite and is based on the difference between the Reader Offers Ltd standard fare and the current selling fare. Exclusive fares are on selected dates only. Tours are subject to change, are non-transferable and may not be suitable for guests with mobility restrictions. Normal Cruise Miles terms and conditions apply. E&OE.

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