ROL Cruise customer experience rating 4.8/5 


Based on 3931 reviews

nb

21 Jan 2019

Yes I would recommend them

Excellent, answered all of our questions promptly and efficiently.

21 Jan 2019

Yes. Lovely service and very helpful.

Excellent customer service

21 Jan 2019

We received an excellent booking service with Melanie from ROL Cruises... will definitely use them again.

Change of cruise date

21 Jan 2019

George was very helpful with the change of date for our cruise.

Great Service.

21 Jan 2019

Friendly and knowledgeable. Callum was helpful with his advice. The booking went smoothly. So up to now I’m very pleased. However, we would like to receive less material through the post. Not interested in Asia or China or Australia etc. Thank you.

Professional friendly service

21 Jan 2019

Very professional service. Satisfactorily answered the many questions in a friendly way. I will definitely use ROL again

Excellent Service

21 Jan 2019

Excellent Service; this makes booking an easy and pleasant experience. I did not have to wait to long on the phone and the person that I spoke to was very informative and efficient.

Good service

21 Jan 2019

Knowledgable and helpful.

No problems. Hope the captain is better than my last cruise.

21 Jan 2019

Yes. The young lady was very helpful and understood what I wanted.

Excellent Service

21 Jan 2019

Liam was very helpful and very professional and I got a good deal. My first booking with ROL and I will use them in the future.

Good overall service

21 Jan 2019

Service this time was a bit slow coming back to us which was frustrating I do understand it was the weekend and the representative Zach was very busy , The main thing is that our interest in a particular cruise on a Particula cabin for example is on hold or reserved immediately until ROL Are able to get back to us to communicate especially being not in the UK at the time of booking. It is also very important that every single question is answered accurately , Most people including us are spending life savings here and spending a lot of money

Making our cruise experience even better!

21 Jan 2019

If you want to enhance your cruise experience it starts with the booking agent you use, ROL by far exceeds any other agent we have ever booked with. Give them a go, you won't be disappointed!!

Excellent service

21 Jan 2019

Excellent service. Rang back promptly from my original e mail enquiry and again from my answer phone message. Helpful on the telephone and gave me all the required information

Excellent service from ROL as ever.

21 Jan 2019

I have used ROL on several previous occasions and this time - as ever - I received excellent service. Karen was helpful, friendly, and even called me back when she had sorted everything out to save me holding on.

Excellent

20 Jan 2019

Very friendly and efficient. The first time I have used the service and I was impressed

Scottish Isles

Cruise Code: 1303044 / Voyage Code: L1917

FREE all-inclusive drinks package & gratuities OR 3 Cruises for the Price of 2

The 2019/20 Ultimate Choice Promotion

Read more

As the No.1 agent for Fred. Olsen Cruise Lines we are delighted to present to you this brand new and exclusive Ultimate Choice Promotion. 

Choose from FREE All-inclusive Drinks Package & Gratuities OR 3 cruise for the Price of 2

Plus receive EXCLUSIVE FREE on board spend of up to £400 when booking an Ocean View room or above when you book with ROL Cruise

REDEEM YOUR CRUISE MILES FOR EXCLUSIVE SAVINGS*

CHOOSE FROM: FREE ALL-INCLUSIVE DRINKS PACKAGE & GRATUITIES OR 3 CRUISES FOR THE PRICE OF 2*

EXCLUSIVE FREE ON BOARD SPEND*

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Earn up to 3,098 cruise miles

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Your ROL Cruise package


What's included

  • Exclusive FREE on board spend
  • Choose from: FREE all-inclusive drinks package & gratuities OR 3 Cruises for the Price of 2
  • All meals throughout your cruise - from five course a la carte dining to informal buffets and late-night snacks
  • Self service tea & coffee facilities at selected venues
  • Evening Entertainment including, cabarets and dancing, with a different show each night
  • Captain’s drinks party and Gala Buffet
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • The currency on board is pound sterling, so you won’t be affected by any foreign exchange rate fluctuation
  • Brexit Protection Guarantee - we guarantee the price of your holiday will not increase, plus you are fully protected by ABTA & ATOL

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


As the No.1 agent for Fred. Olsen Cruise Lines we are delighted to present to you this brand new and exclusive Ultimate Choice Promotion. 

Choose from FREE All-inclusive Drinks Package & Gratuities OR 3 cruise for the Price of 2

Plus receive EXCLUSIVE FREE on board spend (amount varies depending on voyage, please enqure at time of booking) when booking an Ocean View room or above when you book with ROL Cruise

Your Itinerary


Show itinerary as:

  • Balmoral

    Your Ship


    Balmoral

    Fred Olsen Cruise Lines

    Fred Olsen Cruise Lines
    View
  • Rosyth

    Day 1

    Rosyth

    01 Aug 2019

    Rosyth is in good proximity to the heartlands of Scotland, and many historic attractions are within an hours drive of Rosyth. Also within easy reach of Rosyth is the city of Edinburgh. You can explore this historic city, experiencing the famous Military tattoo, the museum of Scotland, as well as Edinburgh castle itself.

  • Day 2


    The Needle, Orkney, Scotland

    02 Aug 2019

  • Day 2


    Old Man of Hoy, Hoy, Orkneys

    02 Aug 2019

  • Day 2-3


    Kirkwall, Orkney Islands, Scotland, United Kingdom

    02 Aug 2019 to 03 Aug 2019

  • Lerwick, Shetlands

    Day 4

    Lerwick, Shetlands

    04 Aug 2019

    Sturdy little Lerwick is the friendly capital of the 100 islands and islets of the Shetland Islands, northernmost outpost of the British Isles (located almost halfway between Scotland and Norway, to which they once belonged) - and setting of ancient archaeological sites, intriguing Viking echoes and, in more contemporary vein, the renowned Shetland knitwear!

  • Day 5


    At Sea

    05 Aug 2019

  • Rosyth

    Day 6

    Rosyth

    06 Aug 2019

    Rosyth is in good proximity to the heartlands of Scotland, and many historic attractions are within an hours drive of Rosyth. Also within easy reach of Rosyth is the city of Edinburgh. You can explore this historic city, experiencing the famous Military tattoo, the museum of Scotland, as well as Edinburgh castle itself.

The Ship


Balmoral is the largest of our ocean-going cruise ships, yet is still small enough to navigate size-restricted waterways such as the Kiel Canal, providing fantastic scenic cruising opportunities, and retains the warm, intimate and friendly atmosphere that the Fred. Olsen fleet is renowned for. Balmoral is named after the Scottish residence of the British Royal Family, and the Scottish theme runs throughout the main dining venues – the Ballindalloch, Avon and Spey – where guests can enjoy tantalising menus prepared by our expert chefs. Featuring 710 well-appointed rooms and suites and a selection of comfortable lounges, bars and inviting public areas which have been extensively refitted Show less and improved as part of Fred. Olsen's fleet-wide refurbishment programme, Balmoral provides guests with ample space in which to relax and share a memorable cruise experience with hundreds, not thousands, of fellow travellers. And, as our guests have come to expect, there is always an array of superb entertainment on offer throughout the day, from lectures and hobby classes to live cabaret and comedians, ensuring you can make the most of your time on board.

Balmoral


Launched: January 2008 | Occupancy: 1,350 passengers

Tonnage: 43,537 tons | Length: 715 ft (217.93 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Terms and Conditions: Booking conditions of Fred. Olsen Cruise Lines and Reader Offers Limited Agency terms of business apply. Prices are per person based on two adults sharing, except single cabins, and may increase or be withdrawn at any time. Some ports may require a tender. Advertised tours and tickets will be at an additional cost. On board spend is per room and tiered depending on room and cruise booked. Drinks package & gratuities are subject to the cruise lines T&Cs. Room upgrades are subject to availability at the time of booking and only applicable to selected sailings. Northern lights and wildlife sightings are not guaranteed. 3 for 2 cruises - All three cruises must be booked in one transaction with the same lead name. Further T&Cs apply. Fred. Olsen Cruise Lines Cashback T&Cs apply on applicable sailings. Enjoyment promise terms and conditions apply. Please note, Ultimate Choice promotion ends 8.30pm Thursday 28th February 2019. Cruise Miles T&Cs apply. E&OE.

Fred. Olsen Enjoyment Promise: The enjoyment promise excludes sailings of 4 nights or less. The promise only applies to bookings made for departures more than 12 weeks ahead; The Enjoyment Promise only applies to passengers who have contracted with FOCL. To evoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of sailing. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs. Voyages of 28 nights or longer will require an interim deposit. A 15% deposit will need to be paid at the time of booking and then a remaining 15% will need to be paid at 180 days prior to sailing date.

The Brexit Protection Guarantee ensures after booking your cruise holiday the price paid is final and you will be fully protected by ABTA & ATOL.

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