ROL Cruise customer experience rating 4.8/5 


Based on 4453 reviews

very informative customer service

21 Feb 2019

easy to use website, and very good customer service over telephone.

could not have been better.

21 Feb 2019

pulled out every manouever to supply the result I was looking for.

Great to deal with.

21 Feb 2019

Always available to answer queries A good understanding of Ship and Cruise details. Very polite manner.

Good experience so far

21 Feb 2019

Very attentive on the phone and answered all queries clearly and quickly

None stressful experience.

21 Feb 2019

Pleasant and helpful from beginning with real attempt to meet our requirements.

Better done through ROL!

21 Feb 2019

Quite simply I wanted to book a cruise and I phoned ROL and they deal with my request efficiently giving useful advice.

Excellent advice even though it was at 8pm at the end of a long, busy day.

21 Feb 2019

We found a cruise to the Hidden Baltic that we were interested in but as it was advertised for 2020 we did not want to book so far in advance. It hadn't occurred to us that there would be the same tour going at Easter this year, but that is exactly what the salesperson suggested she would check. It was available and in the cabin grade that we wanted.Excellent advise

Well done. It is apleasure doing business with you

21 Feb 2019

Jasmine was extremely helpful and efficient. She quickly sorted out my requirements and the associated costs. Thank you .

Best cruise company , in my opinion !

21 Feb 2019

I have used ROL cruise service every time for booking cruises. They are easy to communicate with and their staff are helpful, nothing is too much trouble.

Good Service

21 Feb 2019

Easy to book. Very informative. Very friendly

Prompt and effective service.

21 Feb 2019

Investigated our particular requirements, and obtained an acceptable solution in short time. Responded promptly to telephone calls.

No comunication from ROL said they would, very unhappy

21 Feb 2019

We have been promised 4 times that they would ring us back and still haven't. We have been customers for years and feel very let down

Good customer relations

21 Feb 2019

Dealt with the same person on several occasions who understood my requirements and assisted with my purchase.

Gerald did so well !!

21 Feb 2019

Rol always helpful

Outstanding

21 Feb 2019

As always the service I receive from the Rol staff is outstanding

Excellent service

21 Feb 2019

The ROL representative was extremely helpful and I was very impressed with the vice. Yes I would recommend the company

More excellent service from an A1 travel agency.

21 Feb 2019

The service received from ROL is excellent. They do everything they can to help the customer, and if they need to call back they do so quickly. I have used this company for a number of years and would not dream of using any other travel agent. Well done ROL.

Canary Islands

Cruise Code: 1303351 / Voyage Code: W1925

FREE all-inclusive drinks package & gratuities OR 3 Cruises for the Price of 2

The 2019/20 Ultimate Choice Promotion

Read more

Offer ends 28 Feb 2019

As the No.1 agent for Fred. Olsen Cruise Lines we are delighted to present to you this brand new and exclusive Ultimate Choice Promotion. 

Choose from FREE All-inclusive Drinks Package & Gratuities OR 3 cruise for the Price of 2

Plus receive EXCLUSIVE FREE on board spend of up to £400 when booking an Ocean View room or above when you book with ROL Cruise

REDEEM YOUR CRUISE MILES FOR EXCLUSIVE SAVINGS*

CHOOSE FROM: FREE ALL-INCLUSIVE DRINKS PACKAGE & GRATUITIES OR 3 CRUISES FOR THE PRICE OF 2*

EXCLUSIVE FREE ON BOARD SPEND*

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Prices shown are per person based on 2 people sharing, except single traveller. Circular loading animation

Earn up to 0 cruise miles

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Your ROL Cruise package


What's included

  • Exclusive FREE on board spend
  • Choose from: FREE all-inclusive drinks package & gratuities OR 3 Cruises for the Price of 2
  • All meals throughout your cruise - from five course a la carte dining to informal buffets and late-night snacks
  • Self service tea & coffee facilities at selected venues
  • Evening Entertainment including, cabarets and dancing, with a different show each night
  • Captain’s drinks party and Gala Buffet
  • On board leisure facilities, including swimming pools, Jacuzzis and use of gym equipment
  • The currency on board is pound sterling, so you won’t be affected by any foreign exchange rate fluctuation
  • Brexit Protection Guarantee - we guarantee the price of your holiday will not increase, plus you are fully protected by ABTA & ATOL
  • Plus, book an Ocean View cabin or above by 8.30pm 28th February 2019 and receive a Champagne Gift Box with our compliments

Experience the Difference

  • Cruise Miles; over 350,000 U.K Members

  • Award Winning; more than 50 Cruise Awards over the last 10 years

  • The UK's No.1 Independent Cruise Specialist; delivering impartial advice

  • Staff with over 1,000 years combined travel industry expertise, offering 5* service

  • 24 years as a cruise only specialist

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Overview


As the No.1 agent for Fred. Olsen Cruise Lines we are delighted to present to you this brand new and exclusive Ultimate Choice Promotion. 

Choose from FREE All-inclusive Drinks Package & Gratuities OR 3 cruise for the Price of 2

Plus receive EXCLUSIVE FREE on board spend (amount varies depending on voyage, please enqure at time of booking) when booking an Ocean View room or above when you book with ROL Cruise

Your Itinerary


Show itinerary as:

Your Ship:

Black Watch - Fred Olsen Cruise Lines


Day

Port

Date

Due Depart


Day 1

Port :

Liverpool

Date :

28 Oct 2019

Due - Departs :

28 Oct 2019


Day 2-4

Port :

At Sea

Date :

29 Oct 2019

Due - Departs :

31 Oct 2019


Day 6

Port :

At Sea

Date :

02 Nov 2019

Due - Departs :

02 Nov 2019


Day 11

Port :

At Sea

Date :

07 Nov 2019

Due - Departs :

07 Nov 2019


Day 12

Port :

Leixoes (for Oporto), Portugal

Date :

08 Nov 2019

Due - Departs :

08 Nov 2019


Day 13-14

Port :

At Sea

Date :

09 Nov 2019

Due - Departs :

10 Nov 2019


Day 15

Port :

Liverpool

Date :

11 Nov 2019

Due - Departs :

11 Nov 2019


The Ship


Black Watch is sleek, intimate and harks back to the days when cruise ships were revered for their style and charm. The ultimate home-from-home at sea; Black Watch is spacious with a friendly and familiar feel, and provides guests with a traditional cruise experience rather than gimmicks such as climbing walls and on board bumper cars. This is further enhanced by the ship's attentive staff who strive to offer Fred. Olsen's renowned personal service and remember the important things, such as your name, your favourite tipple and how you like your breakfast. Show less Having undergone a thorough refurbishment in late 2016, Black Watch features a selection of stylish suites and rooms, restaurants and spacious public rooms that provide up to 804 guests with everything needed for a comfortable, enjoyable and stress-free holiday, while retaining the elegant style of a traditional cruise ship. Black Watch has five dining venues, including the Glentanar Restaurant, the oriental-inspired Orchid Room and the new The Poolside; welcoming bars and lounges offering an extravanganza of music, dance, comedy and selection of drinks including premium gin; inviting open deck spaces; and a teak-lined promenade. What's more, smart TVs, mini-bars and an upgraded 4K, 3D cinema, mean Black Watch is better equipped for future adventures than ever before.

Black Watch


Launched: January 2009 | Occupancy: 804 passengers

Tonnage: 28,613 tons | Length: 674 ft (205.44 m)

Star Rating

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Cabins


* Prices shown are per person, based on two adults sharing a twin cabin and include all cruise offer discounts and savings.


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* Terms and Conditions


Terms and Conditions: Booking conditions of Fred. Olsen Cruise Lines and Reader Offers Limited Agency terms of business apply. Prices are per person based on two adults sharing, except single cabins, and may increase or be withdrawn at any time. Some ports may require a tender. Advertised tours and tickets will be at an additional cost. On board spend is per room and tiered depending on room and cruise booked. Drinks package & gratuities are subject to the cruise lines T&Cs. Room upgrades are subject to availability at the time of booking and only applicable to selected sailings. Northern lights and wildlife sightings are not guaranteed. 3 for 2 cruises - All three cruises must be booked in one transaction with the same lead name. Further T&Cs apply. Fred. Olsen Cruise Lines Cashback T&Cs apply on applicable sailings. Oceans members discounts are tiered dependant on membership level. Enjoyment promise terms and conditions apply. Please note, Ultimate Choice promotion ends 8.30pm Thursday 28th February 2019. Cruise Miles T&Cs apply. E&OE.

Fred. Olsen Enjoyment Promise: The enjoyment promise excludes sailings of 4 nights or less. The promise only applies to bookings made for departures more than 12 weeks ahead; The Enjoyment Promise only applies to passengers who have contracted with FOCL. To evoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of sailing. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs. Voyages of 28 nights or longer will require an interim deposit. A 15% deposit will need to be paid at the time of booking and then a remaining 15% will need to be paid at 180 days prior to sailing date.

The Brexit Protection Guarantee ensures after booking your cruise holiday the price paid is final and you will be fully protected by ABTA & ATOL.

Book a 7 night cruise or more in an Ocean View cabin or above by 8.30pm Thursday 28th February 2019 and receive a Champagne Gift Box with our compliments. Based on one per booking, UK mainland address only.

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